Ordered one
Ordered one, received a completely different model with lower specs. When I complained they just offered a small discount. Dishonest business.
About Viribus Bikes
Data updated- Website
- viribusbikes.com
- Category
- Vehicles & Transportation
- Location
- United States · Ontario,CA
- Status
- Unclaimed
- Last 12 months
- 27 reviews
- Replies to negative
- 69% (18/26)
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Is Viribus Bikes legit?
Viribus Bikes (viribusbikes.com) has a 3.0 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. Opinions are polarized: 46% rate it 4 stars or higher while 41% give 1 star; The business has replied to 69% of negative reviews; 27 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
First of all
First of all, I was very happy to pay only $360 for my bike a year and a half ago. I was a bit leary at first, getting it through Temu (most of the time I'm happy with Temu) but spending that much made me nervous. Then I found out is an American based company and I felt better about taking a chance! Was I ever happy! Got the bike within 2 weeks and it's well made and works wonderful. I get asked questions about it probably every 2nd or 3rd time I ride it. I run all my errands with it, groceries, post office,appointments and riding up the lake to go swimming. I recently needed a part for the bike and the Viribus people were above and beyond helping me out! And fast too! I'm impressed with the customer service. They made me feel like I was top priority and that really felt good. Anyway i love my Viribus bike and I recommend the company to everyone who asks me about it!! Thank you so much!
I regret this purchase so much
I regret this purchase so much. The battery life is half of what they claimed and replacement parts are impossible to get.
Terrible quality for the price.
Worst ebike I’ve ever bought
Worst ebike I’ve ever bought. Constant error codes and the app doesn’t work. Feels like a toy, not a real bike.
Had higher expectations based on…
Had higher expectations based on reviews, but my experience didn't match. A bit disappointing for the price I paid.
The bike looks nice
The bike looks nice, but performance doesn’t match. It’s okay for short rides, but not great overall.
Assembly took much longer than…
Assembly took much longer than expected. Instructions could definitely be clear. Not ideal for beginners.
Bike had issues within the first few…
Bike had issues within the first few weeks. Something felt off the motor. Not reliable at all.
Prompt
Prompt, kind
Love the bike so far
Love the bike so far, battery life has been good for my rides. I replaced the seat, pedals, and grips because the standard didn't fit my body well. "Vira" is resting for the winter but I can't wait to get back to riding in Spring.
Wonderful customer service !!!!
Wonderful customer service !!!!! I am so happy that I bought my virabus trike everyone so kind and helpful, thank you Virabus for all of your help, Sincerely, Daniel Locke
Website clear
Website clear, process easy.
Great service follow up
Service Team at Viribus has been excellent. Always helpful and accurate.
Quick delivery time
Quick delivery time. Good instruction manual.
I don't like having to download the…
I don't like having to download the SHOP app. to track my order
Reply from Viribus Bikes2025-10-20
Dear Leona, We are sorry for the confusion. It is not necessary to download the App to track your order. You can input your order id and your email address to the following website, and the status of your parcel will display one by one: https://viribusbikes.com/apps/track123 Kindly try again and let us know if this works. Just FYI, the site can also be found on the bottom of the viribus website, naming "Track My Order". We hope this can help you. Best regards, Viribus Customer Service Team
The Viribus support team went the extra mile for me!…
The Viribus support team went the extra mile to help me get a part that I actually broke while working on my trike. Great communication with me and theu were willing to instruct me on how to order the part I needed.
I am so impress by the quick reply to…
I am so impress by the quick reply to my email and how to order what I need.
TG1 Pro 350W is great, instructions need work.
The trike itself is great, but I ran into problems while trying to assemble. The first major issue was that the rear tire chain was assembled around the body of the bike. I had to buy a bike chain tool to take it apart and put it back on correctly. The paper and video instructions in general aren't very clear. Bolts fell off the bike as I took it out of the box and had to figure out where they came from. I purchased the TG1 Pro 350W and the instructions seem like they're for 250W or more generic to make it usable for all the models.
Reply from Viribus Bikes2025-09-30
Hello Charlene, Thanks for your time. We are currently working on improving the assembly instructions of our products, and your input is priceless. If you still have problems, we would recommend our assembly service by visiting the following website: https://viribusbikes.com/pages/professional-assembly-service. We hope this can help you. Best regards, Viribus Customer Service Team
Very Disappointed I bought a Viribus electric bus…
I bought a Viribus electric bike directly from Viribus and I regret it. Customer service is lacking and initially responds with multiple computer generated AI messages. When a real person actually responded, they were curt and not very professional. Assembly of the bike is difficult, and accessories significantly over priced.
Reply from Viribus Bikes2025-09-30
Dear Judith, We sincerely apologize for the frustrations you have experienced with our customer service, the assembly process, and the accessory pricing. We will train our agents better and try to provide more helpful assistance. If it is convenient for you, please send an email to [email protected], and we would be happy to hear more about your opinions on the manual and how we can improve the assembly process. By the way, we also provide assembly service, and it can be found here: https://viribusbikes.com/pages/professional-assembly-service. We also take note of your concern about our accessory pricing. Your feedback is valuable as we continually assess our pricing strategy to ensure we offer fair value. Best regards, Viribus Customer Service Team