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Is Vodien Internet Solutions Pte Ltd legit?
Vodien Internet Solutions Pte Ltd (vodien.com) has a 3.1 out of 5 rating on OK.one, based on 499 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 52% rate it 4 stars or higher while 40% give 1 star; The business has replied to 100% of negative reviews; 250 of them were added in the last 12 months. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company and its overall services. Customers consistently praise the dedicated support team for being exceptionally helpful, patient, and efficient when resolving various technical issues across different platforms. Many people deeply appreciate the extremely quick response times and professional guidance provided by staff members during daily technical assistance.
However, some customers also noted frustrating experiences when websites or essential email services went down unexpectedly for extended periods of time. A few reviewers experienced noticeable delays in receiving live chat support, long waiting lines, or faced persistent difficulties during complex service migrations.
Auto-generated from all reviews of this business. For reference only.
Communication was clear and advice was given promptly.
Reply from Vodien Internet Solutions Pte Ltd2026-08-14
Hi Isaac,
Thank you so much for taking the time to share your positive review.
We’re pleased to hear that you found our communication clear and that the advice provided was prompt and helpful. It is our commitment to deliver a world-class customer experience, and we’re glad we were able to meet your expectations.
Should you need any further assistance or have any questions in the future, please feel free to contact us anytime. We’re always here to listen and help.
Thank you for being the best part of Vodien.
Kind regards,
Renan D.
Online Experience Specialist
Very friendly and efficient support. Pleasure to deal with.
Reply from Vodien Internet Solutions Pte Ltd2026-08-14
Hi Ben,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Vodien.
Kind regards,
Renan D.
Online Experience Specialist
Reply from Vodien Internet Solutions Pte Ltd2026-08-13
Hi Kelvin,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Vodien.
Kind regards,
Renan D.
Online Experience Specialist
My problem with not receiving emails happens sporadically, but every time it does (3 to 4 times a week), a Vodien representative can fix the issue.
Reply from Vodien Internet Solutions Pte Ltd2026-08-11
Hi Phillip,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Vodien.
Kind regards,
Renan D.
Online Experience Specialist
Cris from the Vodien support team helped us to check some website logs and helped us to fix some technical issues very promptly. We have been using Vodien for 10+ years now and are happy with their overall services & support.
Reply from Vodien Internet Solutions Pte Ltd2026-08-11
Hi Ramann,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Vodien.
Kind regards,
Renan D.
Online Experience Specialist
Re service ref 1-26346683 support by Gedeon. Thank you for excellent assistance to recover a copy invoice for domain renewal. Gedeon was most helpful and friendly in working through my request resulting in copy invoice being duly received and matter was solved John Phillips Adelaide South Australia
Reply from Vodien Internet Solutions Pte Ltd2026-08-10
Hi John,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Vodien.
Kind regards,
Renan D.
Online Experience Specialist
Great and knowledageable Julita n very patient and helpful to get all things resolved. Recommend for best agent for the month
Reply from Vodien Internet Solutions Pte Ltd2026-08-10
Hi Anthony,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Vodien.
Kind regards,
Renan D.
Online Experience Specialist
My site under massive bot attacks, Vodien helped adjust my DNS settings immediately to allow further protection. Excellent customer service and knowledge.
Reply from Vodien Internet Solutions Pte Ltd2026-08-09
Hi Jean,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Vodien.
Kind regards,
Renan D.
Online Experience Specialist
I had a complex requirement for resetting my email services across multiple devices. The Vodien representative (Jaynnie) was highly professional, knowledgeable and patient in working through the solution for me. My issue was resolved through one call.
Excellent communication and service. Highly recommended.
Reply from Vodien Internet Solutions Pte Ltd2026-08-09
Hi Jeremy,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Vodien.
Kind regards,
Renan D.
Online Experience Specialist
I have had my domains hosted on Vodien since my company started in 2014, and so far, they have had reasonable pricings and prompt responses to support. Greatly appreciate the service they provide! Happy National Day!
Reply from Vodien Internet Solutions Pte Ltd2026-08-06
Hi Michelle,
Thank you so much for taking the time to share your wonderful feedback.
We're delighted to hear that you've trusted Vodien with your domains since 2014. It's wonderful to know that you've found our pricing reasonable and our support team responsive over the years.
Providing reliable services and timely assistance is what we strive for, and we're grateful to have been part of your journey for so many years.
Should you need further assistance or have any questions in the future, please don't hesitate to contact us. We are always here to help.
Thank you for being the best part of Vodien.
Kind regards,
Renan D.
Online Experience Specialist
Jane has been most understanding and assisted me in one interaction
Reply from Vodien Internet Solutions Pte Ltd2026-08-06
Hi Valerie,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Vodien.
Kind regards,
Renan D.
Online Experience Specialist
Julita helped me to resolve my email access issue in just one interaction guiding step by step of the way with patience and check-in to see all is working well before ending of the conversation. Thanks!
Reply from Vodien Internet Solutions Pte Ltd2026-08-04
Hi Customer,
Thank you so much for taking the time to post such a wonderful review.
We're delighted to hear about your positive experience with Julita. It's wonderful to know that she was able to resolve your email access issue in a single interaction while patiently guiding you through each step of the process.
It is our commitment to deliver the best-in-class customer experience. Rest assured that we will continue striving every day to provide reliable services and support that meet and exceed your expectations.
Should you need further assistance or have any questions in the future, please don't hesitate to contact us. We are always here to help.
Thank you for being the best part of Vodien.
Kind regards,
Renan D.
Online Experience Specialist
Reply from Vodien Internet Solutions Pte Ltd2026-08-04
Hi Customer,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Vodien.
Kind regards,
Renan D.
Online Experience Specialist
Reply from Vodien Internet Solutions Pte Ltd2026-08-03
Hi Fu Wen,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Vodien.
Kind regards,
Renan D.
Online Experience Specialist
The response on chat was really fast. The texting went fluently. Conversation went quick to the point. I felt taken seriously.
Reply from Vodien Internet Solutions Pte Ltd2026-08-03
Hi George,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
We joined Vodien in July 2025 after a distressing experience with their related company, Crazy Domains. We had used Crazy Domains for over ten years to host our multiple websites and email accounts.
After their email server failed for our busy business, a Crazy Domains representative recommended we move to Microsoft 365 for email. I agreed, and Vodien took over the account, with us signing a one-year contract. We later discovered Vodien is an authorised Microsoft reseller, and their pricing was considerably higher than buying directly from Microsoft.
The problems began with small issues: some system-generated emails were not arriving at our new Microsoft 365 accounts. Because Vodien controlled the admin side of the account, we could not set up email forwarding or auto-replies ourselves — everything had to go through them by phone or email, and the service was very poor.
Eventually I insisted they hand the admin role over to me so we could investigate. They did, but then advised they would no longer provide any technical support. That was acceptable to me — until I discovered we still could not add new staff email accounts without going through Vodien, as the licences remained under their control as reseller. They refused all technical assistance.
On Microsoft's advice, we had to purchase our own Microsoft 365 account. Vodien refused to help migrate our email data. In February 2026, halfway through our licence period, we notified Vodien to cancel our account, ending our relationship. We were told the remaining licence fee would be refunded. It was not.
A few days ago, they took a couple of thousand dollars from our PayPal account for an "auto-renewal", despite our account having been cancelled in February 2026. A Vodien salesperson then rang to ask whether we would renew. Of course I said no. They have still not responded to our refund request.
In my experience, Crazy Domains and Vodien offer the worst customer support I have dealt with, and their business practices fall well short of what is acceptable in Australia. I would strongly advise against buying anything from them.
***********************************************
After the above review went to public, the company contacted me with very apologetic attitude. They do. They sound kind and polite but they mislead. Then they emailed me below missing the points (i.e. taking money on cancelled account; auto-renew was turned off last year; no invoice was delivered to us etc.) and refusing the refund.
******************************************
Dear Ben,
Good day!
I hope this email finds you well.
My name is Cathy, and I am one of the Online Experience Specialists. I am reaching out to follow up regarding the Trustpilot review you recently shared concerning your account and cancellation request.
We would like to assist you further and ensure that your concerns are properly reviewed and addressed.
After reviewing your case with our Higher Management Team, we confirmed that Invoice 62733947 was renewed on July 25, 2026. We understand that you are requesting a refund and that your initial cancellation request was related to disabling the Auto-Renewal setting on your account (M12351247).
We acknowledge that your previous tickets (E-475693 and OEML-3147633) were closed last February 2026, and we sincerely apologize for any inconvenience this may have caused.
We would also like to set the proper expectation that the Microsoft 365 Business Standard subscription is a non-refundable third-party product, in accordance with Vodien’s Terms of Service.
However, we have referred your request for further review with our Higher Management Team, and as a one-time goodwill gesture, your request has been approved for an alternative resolution.
We can offer a Member Credit to your Vodien account equivalent to the eligible amount. Please note that Member Credit is an account credit applied to your Vodien account, which can be used to offset future eligible invoices or service purchases. It is not a direct cash refund.
This offer is provided as a one-time goodwill gesture and does not constitute an admission of liability on the part of Vodien or its affiliates.
Please let us know if you would like to accept this resolution so we can proceed with processing the Member Credit for your account. If you do not wish to proceed with this option, kindly confirm your decision so we can update our records accordingly and proceed with the refund back to PayPal.
Thank you for your understanding and cooperation. We appreciate the opportunity to review your concerns and work towards a suitable resolution.
If you require any further assistance, please do not hesitate to contact us at +1300 210 210 or via our 24/7 live chat support.
Kind Regards,
Reply from Vodien Internet Solutions Pte Ltd2026-07-29
Hello Ben,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience with Vodien and understand how frustrating it must have been to encounter challenges throughout your email migration, account management, and cancellation process.
We acknowledge your concerns regarding the level of support provided, the Microsoft 365 reseller arrangement, and the issues you experienced with account control, technical assistance, and billing. This is not the level of service we aim to provide, and we take your feedback seriously as it helps us identify areas where we can improve.
We would appreciate the opportunity to review your situation in more detail and investigate the concerns you have raised. Please reach out to us at [email protected] with your account details so we can verify the account, review the history, and follow up accordingly.
Your feedback is important to us, and we appreciate the opportunity to better understand your experience and work towards addressing your concerns.
Kind regards,
Cathy T.
Online Experience Specialist
My experience in the chat with Glezyl was excellent and we found a solution to the issue I was having. Very courteous and patient as well as knowledgeable. I had a previous interaction over the phone that was less successful so this was very pleasing
Reply from Vodien Internet Solutions Pte Ltd2026-07-29
Hi Betty,
Thank you so much for taking the time to post such a wonderful review.
We're delighted to hear about your positive experience with Glezyl. It's wonderful to know that they were able to help you find a solution to your issue while providing courteous, patient, and knowledgeable support throughout the chat.
It is our commitment to deliver the best-in-class customer experience. Rest assured that we will continue striving every day to provide reliable services and support that meet and exceed your expectations.
Should you need further assistance or have any questions in the future, please don't hesitate to contact us. We are always here to help.
Thank you for being the best part of Vodien.
Kind regards,
Renan D.
Online Experience Specialist
Kudos to the service team of Vodien and Gedeon the service advisor with such excellent service and product knowledge. Keep up the good standard 👍👍👍
Reply from Vodien Internet Solutions Pte Ltd2026-07-29
Hi Henry,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
very helpful and appreciated your time cause giving me some information that really helping.
Reply from Vodien Internet Solutions Pte Ltd2026-07-29
Hi Hong,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
I have been going crazy with an email full backup that cannot be completed. After struggling for more than a night. God sent me Fazal! He not only answered all the questions, but he actually resolved all the issues for me. He even completed a manual backup for me, so I don't have to wait for hours. Thank you, Fazal! You are THE BEST at Vodien.
Reply from Vodien Internet Solutions Pte Ltd2026-07-29
Hi Kesmond,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
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