India's #1 Domain Registration & Web hosting company offers a plethora of specialized web services including domain registration, domain search and domain hosting. Register domain names at cheapest prices backed by 24x7 support. Call on 1-800-200-7625 ...
Written by the business, not verified by us.
Is BigRock legit?
BigRock (www.bigrock.in) has a 4.8 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-09-05.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated support staff for being polite, extremely knowledgeable, and very patient when guiding users through various technical issues. Consumers consistently mention that assistance is prompt, and helpful agents make everyday processes like domain registration, renewals, and hosting setup completely smooth.
However, some customers also noted frustrating challenges regarding slow support response times, difficult chat interactions, and occasional server downtime affecting sites. Some reviewers were not happy with unexpectedly dropped chat calls, unhelpful assistance, or serious concerns involving server security and malware protection on their hosting plans.
Auto-generated from all reviews of this business. For reference only.
The host service will work only 3 to 4 days . after that it start issues. It will only show 404 page. if you call or chat with support they will ask to wait 24 to 48 hours and it will reapeat. now more than 3 months i am waiting. nothin happend . i purchased from godaddy , its perfectly working. Dear people don't buy from Bighost. you will loose you time and money
Reply from BigRock2026-08-24
Hi Customer,
We’re sorry to hear about your experience and appreciate you taking the time to share your concerns. This is certainly not the level of service we aim to provide, and we understand how frustrating it is to experience recurring errors on your website.
We would like the opportunity to review this matter further. Please reach out to us with your account details and any relevant information at [email protected], so we can investigate this thoroughly.
Your feedback is important to us, and we are committed to improving our processes and customer experience. We hope to have the chance to address this for you directly.
Kind regards,
Renan D.
Online Experience Specialist
Hi Customer,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of BigRock.
Kind regards,
Renan D.
Online Experience Specialist
Worst hosting service provider...never get any service From this company...if you don't believe take their service then you will know...all time there will be a malware attack ..one time my full DB and website were deleted ...there is zerooooo security on server...everytime CC will blame user...so be carefull taking BIGSHOCK( bigrock) service....my full hosting plan they put on hold saying that there are malware in my wesites.. all reviews here are paid ...
Reply from BigRock2026-08-21
Hello Customer,
Thank you for taking the time to share your feedback.
We are sorry to hear that you have had a disappointing experience with our hosting service and that you feel you have not received the level of support you expected.
We understand how frustrating it can be when you feel your concerns have not been properly addressed. This is not the level of service we aim to provide, and we take your feedback seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at [email protected] with your account details so we can investigate your concerns and follow up appropriately.
Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
I am giving 1 star because there is no option of zero star. The sales team tell good things but my website get frequently down because there VPS is down and whenever we ask the support team then only one thing they say team is working on the issue. I am also mailed to grievance-officer and worst Vps. Don't take as it is not worth.
Reply from BigRock2026-08-24
Hi Akash,
We’re sorry to hear about your experience and appreciate you taking the time to share your concerns. This is certainly not the level of service we aim to provide, and we understand how frustrating it is to experience frequent website downtime due to VPS issues and to receive limited updates regarding the progress of the investigation.
We would like the opportunity to review this matter further. Please reach out to us with your account details and any relevant information at [email protected], so we can investigate this thoroughly.
Your feedback is important to us, and we are committed to improving our processes and customer experience. We hope to have the chance to address this for you directly.
Kind regards,
Renan D.
Online Experience Specialist
I'm so glad to meet Support "Jason". He'd helped us so fastly and friendly.
Reply from BigRock2026-08-23
Hi Customer,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of BigRock.
Kind regards,
Renan D.
Online Experience Specialist
Hi Sovondeb,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
The agent Atiya is very helpful and of co-operative nature, helped me and gave all the necessary information required to install the SSL certificate and the issue resolved.
Reply from BigRock2026-08-21
Hi Chetan,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
I had a very good experience with BigRock customer service. **Harshitha** was professional, patient, and very helpful throughout the support process. She explained everything clearly and helped resolve my issue efficiently.
Excellent customer service and support. Thank you, Harshitha, for your assistance. Highly appreciated!
Reply from BigRock2026-08-19
Hi Ratheepan,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
Hi Customer,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of BigRock.
Kind regards,
Renan D.
Online Experience Specialist
Munish has really helped me with sales and other discount for my client. I always choose bigrock because they give best offer and more when we connect with sale team peronally like Munish.
Reply from BigRock2026-08-19
Hi Vivek,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of BigRock.
Kind regards,
Renan D.
Online Experience Specialist
RIZWAS WAS GIVEN BEST DISCOUNT AND ASSITED VERY NICELY ON 19 AUG 2026
Reply from BigRock2026-08-19
Hi Anilkumar,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
It was great support and help for my Shama. She solved the problem in 5 min have good knowelge of the bigrock system and also in Wildcard SSL
Reply from BigRock2026-08-19
Hi Sagar,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
Hi Hoti,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
Mr Rizwan assisted in renewal of domain very well with best discounts. Thanks!
Reply from BigRock2026-08-19
Hi Anil,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
Apurva
Helped out in my transfer process very well
Reply from BigRock2026-08-20
Hi Parvez,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
Alman was very helpful during the renewal of my domain
Reply from BigRock2026-08-20
Hi Customer,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
Hi Customer,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
Excellent support by Shama. Appreciate your patience in addressing the issue raised and getting everything sorted with just one call.
Reply from BigRock2026-08-20
Hi Karthik,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
Hi Reji,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
Hi Customer,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
Hostinger
GoDaddy
Bluehost
ScalaHosting
Crazy Domains AU
Namecheap
Liquid Web Inc.
hosting.com