India's #1 Domain Registration & Web hosting company offers a plethora of specialized web services including domain registration, domain search and domain hosting. Register domain names at cheapest prices backed by 24x7 support. Call on 1-800-200-7625 ...
Written by the business, not verified by us.
Is BigRock legit?
BigRock (www.bigrock.in) has a 4.8 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-09-05.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated support staff for being polite, extremely knowledgeable, and very patient when guiding users through various technical issues. Consumers consistently mention that assistance is prompt, and helpful agents make everyday processes like domain registration, renewals, and hosting setup completely smooth.
However, some customers also noted frustrating challenges regarding slow support response times, difficult chat interactions, and occasional server downtime affecting sites. Some reviewers were not happy with unexpectedly dropped chat calls, unhelpful assistance, or serious concerns involving server security and malware protection on their hosting plans.
Auto-generated from all reviews of this business. For reference only.
Hi Sahaya,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
Munish are very supportive , and they provide very good services.
Reply from BigRock2026-08-19
Hi Vidhyasagar,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
Great service and support provide by renewal team,
Thanks Pradnya for support and Discount.
Reply from BigRock2026-08-20
Hi Suraj,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
Excellent technical support from BigRock! The Agent Shama who attended me was very helpful, patient, and professional throughout the process. She understood the issue quickly and provided a clear and effective solution. Really appreciate the prompt assistance. Great support experience! Thank you Shama
Reply from BigRock2026-08-20
Hi Customer,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
it was great talking with customer support they helped me a lot specially harshita
Reply from BigRock2026-08-20
Hi Rudraksh,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
Rizwan, he assisted us in renewal of our google workspace account. he was well concerned and polite and was there with us through all the payment process.
Reply from BigRock2026-08-20
Hi Ayaz,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
That experience of having a conversation with Harshitha ma'am was really good, so supportive and guided very nicely
Reply from BigRock2026-08-20
Hi Customer,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
Experience was great Ms Apurva
I approve her customer service she has helped us to understand the process clean and clear
Thank you for the support
I expect the same for up coming years
Reply from BigRock2026-08-20
Hi Kiran,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
It was a great experience and support discussion with customer support representative Ajil C., he was quick and helpful and answer my all the queries patiently.
Another thing which I want to bring into your Team Lead notice is that the chatbot disconnected multiple time, before connecting with Ajil C. I have connected 3~4 agents, and all dropped the support call from their end, which is quite frustrated for your customer having relationship with BigRocks over the last 10 years.
Thank you BigRocks Team, would love to connect with you guys in further.
Reply from BigRock2026-08-20
Hi Himanshu,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
Hi Customer,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
Shama is so helpfull and did resolve the issue and listen very well
Reply from BigRock2026-08-20
Hi Customer,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
My 4–5 years of experience with BigRock have been excellent. They have always been accommodating of our requests, provided the right feedback and suggestions, and offered very competitive pricing. Pranav Gupta was my POC and has been especially helpful throughout and has consistently gone above and beyond to support us. Highly recommended!
Reply from BigRock2026-08-20
Hi Rahul,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
Hi Sapna,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
Hi Sangameswara,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
Mr Rizwan was in touch with me and helped me to get my renewal done without any hassle and also given a best offer price
Reply from BigRock2026-08-20
Hi Customer,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
Hi Sri Priya,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
Completely dissatisfied with the service. They take full payment promptly, but the moment you need technical support or help correcting a mistake, they disappear. There is no proper email response, no follow-up calls, and their toll-free number doesn't even work. The support channels exist only for show. The only time they ever contact you on time is when it's time to renew. A terrible experience—avoid them if you expect reliable customer service.
Reply from BigRock2026-08-20
Hello Customer,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and the difficulties you encountered when trying to reach our support team.
We understand how frustrating it is to feel that your concerns were not properly addressed, particularly when you expected timely assistance and follow-up. This is not the level of service we aim to provide, and we take your feedback seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at [email protected] with your account details so we can investigate and follow up appropriately.
Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
Alman, He Offered me one of the best service for my Domain renewal plan.
Reply from BigRock2026-08-18
Hi Roop,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of BigRock.
Kind regards,
Renan D.
Online Experience Specialist
Hi Customer,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of BigRock.
Kind regards,
Renan D.
Online Experience Specialist
Huzefa has best tech support executive who has helped me for migration of my dedicated server CRM. Thanks for the support Huzefa!
Reply from BigRock2026-08-18
Hi Sushant,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of BigRock.
Kind regards,
Renan D.
Online Experience Specialist
Hostinger
GoDaddy
Bluehost
ScalaHosting
Crazy Domains AU
Namecheap
Liquid Web Inc.
hosting.com