Germany
My 4–5 years of experience with BigRock have been excellent. They have always been accommodating of our requests, provided the right feedback and suggestions, and offered very competitive pricing. Pranav Gupta was my POC and has been especially helpful throughout and has consistently gone above and beyond to support us. Highly recommended!
I placed an order on October 16, 2024 Order ID: #3249395, but received no communication until October 28th. When I contacted them, they informed me the item was out of stock. I requested to cancel my order on October 28th. However, on October 29th, instead of confirming my cancellation, they sent an email stating the item would be available in 5-6 days and would be shipped as soon as possible, completely ignoring my cancellation request. On November 11th, I followed up regarding my cancellation request (which was due to their stock issues), but after 4 days, I still haven't received any response. This company does not appear to be a reliable supplier. Save yourself time and look elsewhere.