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Is BigRock legit?
BigRock (www.bigrock.in) has a 4.8 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-09-05.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated support staff for being polite, extremely knowledgeable, and very patient when guiding users through various technical issues. Consumers consistently mention that assistance is prompt, and helpful agents make everyday processes like domain registration, renewals, and hosting setup completely smooth.
However, some customers also noted frustrating challenges regarding slow support response times, difficult chat interactions, and occasional server downtime affecting sites. Some reviewers were not happy with unexpectedly dropped chat calls, unhelpful assistance, or serious concerns involving server security and malware protection on their hosting plans.
Auto-generated from all reviews of this business. For reference only.
Shama, thank you for your support during today’s call. You understood the issue quickly and provided clear and helpful guidance throughout the discussion. Your prompt response and coordination made the call very effective. Really appreciate your support.
Reply from BigRock2026-08-18
Hi Srinanda,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of BigRock.
Kind regards,
Renan D.
Online Experience Specialist
MY COMPANY NET INDIA IS DOING BUSINESS WITH BIG ROCK FOR MORE THAN 15 YEARS AND SHEETAL IS OUR ACCOUNTS MANAGER . SHE IS VERY HELPFUL AND PROMPT IN DEALING OUR REQUIREMENTS IN BIG ROCK .
NAVEEN RAMAKRISHNAN
CEO , NET INDIA
Reply from BigRock2026-08-18
Hi Naveen,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of BigRock.
Kind regards,
Renan D.
Online Experience Specialist
Hi Customer,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of BigRock.
Kind regards,
Renan D.
Online Experience Specialist
Hi Customer,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of BigRock.
Kind regards,
Renan D.
Online Experience Specialist
Had a Good Experience with BigRock, thanks, Rahila
Reply from BigRock2026-08-18
Hi Kapil,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of BigRock.
Kind regards,
Renan D.
Online Experience Specialist
Mr Huzefa I really appreciate his cooperation and assistance at all times.
Mr. Huzefa is a very helpful person and always provides excellent support. I really appreciate his cooperation and assistance at all times.
Reply from BigRock2026-08-18
Hi Mohd,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of BigRock.
Kind regards,
Renan D.
Online Experience Specialist
big rock is giving nice support for domain and specially thanks to Sheetal from big rock she is giving instant support to me and i like her support too much thanks Sheetal for your best support to give me and my company.
Reply from BigRock2026-08-18
Hi Junaid,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of BigRock.
Kind regards,
Renan D.
Online Experience Specialist
Hi Sagar,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of BigRock.
Kind regards,
Renan D.
Online Experience Specialist
Hrishav was helpfull in the sale process. and Mukund N also guide proper and solve my query properly..
Reply from BigRock2026-08-18
Hi Customer,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of BigRock.
Kind regards,
Renan D.
Online Experience Specialist
Siddhish is an Amazing fantastic Gentle & gave me Superb Support..
Reply from BigRock2026-08-18
Hi Rakesh,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of BigRock.
Kind regards,
Renan D.
Online Experience Specialist
Patience and clear step by step explanation and guidance to resolve the issue
Reply from BigRock2026-08-18
Hi Customer,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of BigRock.
Kind regards,
Renan D.
Online Experience Specialist
It was a friendly approach and a quick resolution from Siddhish
Reply from BigRock2026-08-18
Hi Jinesh,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of BigRock.
Kind regards,
Renan D.
Online Experience Specialist
These people is knowledgeable and extremely helpful, specifically I want to mention Pranav Gupta. He is excellent, humble and prompt.
Reply from BigRock2026-08-18
Hi Subimal,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of BigRock.
Kind regards,
Renan D.
Online Experience Specialist
Hi Customer,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of BigRock.
Kind regards,
Renan D.
Online Experience Specialist
Atharv J gave quick resolution to my issue of website showing 524 error
Reply from BigRock2026-08-18
Hi Sathyanarayan,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of BigRock.
Kind regards,
Renan D.
Online Experience Specialist
I RECEIVED A CALL FROM KARTIK FROM BIGROCK SALES TEAM, ASSITED WITH WEBSITE PURCHASING WITH CALM AND PROVIDED COMPLETE INFORMATION WITH REGARD TO MY WEBSITE.
THANKS BUDDY THAT WAS A GREAT HELP
Reply from BigRock2026-08-18
Hi Customer,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of BigRock.
Kind regards,
Renan D.
Online Experience Specialist
Mrs Shrushti online and gave excellent service. Thanks.
Reply from BigRock2026-08-18
Hi Dushyant,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of BigRock.
Kind regards,
Renan D.
Online Experience Specialist
I happy with the Bigrock solutions, they are very professional towards their work, A big thank you to Mr. Huzefa who is always there for our support at ease.
Reply from BigRock2026-08-18
Hi Customer,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of BigRock.
Kind regards,
Renan D.
Online Experience Specialist
I had issue with BigRock regarding the selected plan. I spoke to Akshay Chandra from the sales team he understood my issue and was able to resolve the same and explained me what I need to do as a next step and then I purchased hosting services as suggested by Akshay. He was very friendly and helpful person.
Reply from BigRock2026-08-18
Hi Shailesh,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of BigRock.
Kind regards,
Renan D.
Online Experience Specialist
Mr. Husaifa much polite guy.. i have talked to him many times regarding new server purchase, domain renewal etc, each time discussing with him he is humble and responded in good manner..
His response is fine.. and all the times when i discussed with him during the first convo itself the issue rectified...
Reply from BigRock2026-08-18
Hi Abdul,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of BigRock.
Kind regards,
Renan D.
Online Experience Specialist
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