VR WAVE

My order has still not arrived

My order has still not arrived, and it's taking a lot longer than what was indicated.

Tanks VR Wave

Appreciate yall VR Wave. I ordered like 4 or 5 times for friends and family and 2 orders were for me. I even made a mistake on selecting the wrong size lense but, emailed customer service and the help me get the appropriate lenses for my metas. Thanks yall.

Non existent customer service

Fixed my issue

Very slow to respond to emails and…

Very slow to respond to emails and reply in a bot style reply. I asked, from information supplied, what lens I needed for the glasses. With the information about them from Ray Ban. Still got the reply which size do you need. Do we really have to deal with these bots or people?

Concerns Resolved

I ordered 2 prescription photchromic lenses for Gen 2 Wayfare AI glasses. One for normal frame, the other for the large frame. One set was for progressive lens, the other for plain distance prescription. The lenses made for both frames fit perfectly into the Wayfare frames. The distance prescription lenses were made on point. My sight was clear. That being said, I do not recommend purchasing the photochromic lenses because they DO NOT darken significantly. The darkest you will achieve is a light tint, even in direct sunlight for 3 mins. If I could post a pic, you would know what I am saying. The progressive lenses have a wide blur band in the middle that I haven’t experienced before. There are distortion areas when looking down onto the readers area too. I did make an input error on my reader data. I inputted +2.25 instead of +2.50. This should not have any significant impact on my reader vision. I uploaded my original optical prescription numerous times as requested, both online with my order AND via email. I assumed reason for uploading your optical prescription would be for the optical technician to check the optical data you inputted with the optical data you inputted for unintentional errors. This is NOT done. VR Wave made the reader part of my lens +2.25. After numerous back and forth emails, they did not acknowledge the reason for uploading the original optical prescription, and stated the error was on me. They will remake the progressive lenses for additional $155. They ignored the wide blur band in the middle of the lenses which I confirmed with the optical department at my medical center. The optical technician there stated that the progressive lenses had a small reader band with numerous distortion areas. VR Wave could have stated they would remake the SAME progressive prescription lenses at not charge due to the wide blur band and distortion areas of the progressive lenses, but they chose not to address my concerns. They just stated, “you inputted +2.25, not +2.50 as in your optical prescription”. This tells you they do not verify and check your inputted optical data with the original optical prescription. This is very POOR prescription lens preparation practice. Update: 6/17/26 After numerous back and forth emails, my concerns were escalated. The final outcome was a full refund for my order. I will pay Ray-Ban to make my optical photochromic transition progressive lenses. Single vision prescription are made well by VR Wave.

Quick answer to my question

Quick answer to my question. Good advice. I was able to order easily. And I didn't have to wait long before I had the items at home. I didn't realize at first that the shipping costs were actually quite pricey. That could perhaps be stated a bit more clearly. Otherwise, no complaints. In case of... I will contact them again.

Quick shipping great product and price

Quick shipping great product and price! A++++

Items received with good condition👍🏽

Good fit and the lenses have reduced my…

Good fit and the lenses have reduced my eye strain and fatigue when in VR

Excellent customer support experience.

Excellent customer support experience. There was an issue with my first order, but the VR Wave team handled it professionally and quickly arranged a replacement. They replied to emails very fast, kept me updated, and were very kind throughout the whole process. Shipping was also fast. I really appreciate their effort and support. Highly recommended!

Awesome quality.

Awesome quality. Perfect better than I expected

Straightforward

Straightforward information capture, transaction, quick turnaround, good packaging, lenses as expected, reasonable price, no complaints.

Great company great prescription…

Great company great prescription glasses for Meta 2 glasses. strongly recommend for the price.

10/10 great lenses!!

Lenses are of good quality, I got progressive with transition lenses, delivery was on point, just a all around good quality product, would definitely recommend 10/10

Great service

Can i also get my money back

Perfect lenses

Perfect lenses. I didn't need to send them back. I could still see perfectly when I put the new ones in.

Fast

Fast, painless order & delivery.

The lenses came quick fast and went…

The lenses came quick fast and went through the right prescription. Would recommend this company to anyone.

Terrible Customer Experience

Terrible Customer Experience I was excited to get Progressive lenses for my new Ray Ban Meta Skylar, and looked at a few websites. Curse the day I decided to go with VR Wave as they have given me the run around for 2 months now, after sending me straight reading lenses, but still charging me progressive price ($92 difference). Customer Care is non-existent regarding a return and replacement or a refund. My next step will be to dispute my payment with my card company, and report to Citizens Advice Bureau (UK) and Hong Kong Consumer Council. Update: after a nice response I emailed as instructed. Still silence, no resolution. Further Update: These guys are giving me the absolute run around, claiming I hadn't tried to contact them by email before writing this review, when I sent them 4 emails, and they responded twice already still not resolving my issue. They have no intention of making it right and waltzing away with my $172 for the pleasure.