VR WAVE (vr-wave.store) has a 3.8 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 96% of negative reviews. Last updated 2026-08-11.
What people say
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Jeremy Reitman · 1 review · Experienced 2026-01-04 ·
★★★★★
1 Star — Order never fulfilled. Over a month of runaround.
I ordered prescription lenses for Ray-Ban Meta Smart Glasses on 1/5 (Order #61275). VR Wave shipped via USPS, which doesn't deliver to street addresses in Mammoth Lakes, CA due to heavy snowfall — only to PO Boxes. The package was returned to their warehouse.
This is where it fell apart. I provided both my PO Box and street address and asked them to reship via UPS or FedEx. Instead, VR Wave told me to call USPS myself to arrange a pickup — for a package that had already been returned to them. That made no sense, and I told them so.
Over the next two weeks, I followed up multiple times. They asked for my address again (already provided), then went silent. After more than a month with no product and no resolution, I had no choice but to process a chargeback.
The product concept is great, but the fulfillment and customer support were a mess. Slow responses, confusing instructions, and zero accountability. I wouldn't order from here again.
Reply from VR WAVE2026-03-20
Hello Jeremy,
We’re truly sorry to hear about your experience — this is definitely not the level of service we aim to provide. We understand how frustrating the delay, shipping issue, and lack of clear resolution must have been.
We’ve sent you an email regarding this matter so we can urgently review your case and work toward a proper resolution right away. Please check your inbox (and spam folder just in case), and we’ll prioritize assisting you as soon as we hear back.
Thank you for bringing this to our attention, and we appreciate the opportunity to make things right.
VR WAVE
E
Eddie · 1 review · Verified · Experienced 2026-02-09 ·
★★★★★
Simple to order
Simple to order, easy to install and good product.
Reply from VR WAVE2026-03-09
Thanks! Simple, easy, and good — just how we like it. Glad you’re enjoying it! 😊
So easy to install, looks completely natural and my vision is harp again. There are a must have if you wear Ray Ban Meta and need prescription lenses!
Reply from VR WAVE2026-03-05
Love this! 😎 So glad it was easy to install and your vision is sharp again. Thanks for the amazing feedback!
O
One Tax Lady · 7 reviews · Verified · Experienced 2026-02-09 ·
★★★★★
Excellent turn around
Excellent turn around, was able to upgrade my prescription in less time took to receive the glasses.
Great job VR, I can see much clearer now.
Thanks will order again.
Reply from VR WAVE2026-03-02
Love to hear it! 🙌 Fast upgrade, clearer vision, just how it should be 😎 Thanks for trusting VR, and we’ll be ready for your next pair! 👓✨
I have purchased 3 pairs of lenses. Spot on with prescription. The only thing I didnt like they are hard to get in the frames and lenses are thick and hard to clean.
Reply from VR WAVE2026-03-02
Thank you for trusting us with three pairs — we love to hear that the prescription was spot on! 🙌
No return policy. Customer service offered another pair at a small discount. Never heard back from them after that. If you are looking for non-prescription lenses better to go on Amazon and find a better deal.
Reply from VR WAVE2026-03-02
Hello Joe,
We’re truly sorry to hear about your experience — this is definitely not the impression we want to leave.
We genuinely want to make this right for you. Unfortunately, we’re unable to locate any recent emails regarding this issue on our end, and we certainly never intend to leave any customer without a response.
Could you please reach out to us directly at [email protected], with your order details? Our team will prioritize your case and work with you toward a proper resolution as quickly as possible.
Your feedback is important to us, and we appreciate the opportunity to resolve this.
VR WAVE
My black ones are purple snd both are not the right prescription making me dizzy
Reply from VR WAVE2026-03-02
Hello Monica,
We’re so sorry to hear about your experience — that’s definitely not what we want for you. We understand how uncomfortable it can be to feel dizzy, especially if the prescription isn’t right.
Please kindly email our team at [email protected] with your order details and a short description of the issue. Our team will prioritize your case and assist you right away to make this right.
Thank you for bringing this to our attention — we’re here to help.
VR WAVE
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Eliza Johnson · 6 reviews · Experienced 2026-02-20 ·
★★★★★
Meta Rayban lenses
Good lenses and they worked perfectly. Recommend.
Reply from VR WAVE2026-03-02
Love this! 😎 Perfect fit, perfect vision, just how it should be. Thanks for the support!
V
Vincent Harper · 2 reviews · Experienced 2026-02-15 ·
★★★★★
Happy Customer
It’s my second purchase with VR WAVE and I couldn’t be happier! Quality is great and delivery is fast.
Reply from VR WAVE2026-02-18
Second time? We love a loyal legend! 🙌 Thank you so much 😊
The lenses are a great fit and swapping them while required a bit of force wasn't too bad. The prescription seems to very good. I am very disappointed by the fact that I ordered transition lenses and they don't go dark, even after contacting VR wave and them taking a long time to respond I just got fobbed off by them saying they change a little bit.
Their exact response was "As shown in the video, your lenses do exhibit a colour-changing effect, although it may not appear very pronounced. The intensity of the colour change depends on the strength of ultraviolet (UV) light the lenses are exposed to."
So unless you are ordering standard lenses, I would find a different company.
Reply from VR WAVE2026-02-12
Hello Timothy,
Thank you for taking the time to share your feedback. We’re glad to hear the lenses fit well and that the prescription is working for you, but we’re truly sorry to hear you’re disappointed with the transition feature and your support experience.
Photochromic lenses are activated by UV light, and the level of tint can vary depending on UV exposure (for example, they may not darken as much behind UV-blocking glass such as car windshields). That said, we completely understand how this may not have met your expectations.
We’d really appreciate the opportunity to review this further and make things right. Please email us directly at [email protected] with your order number so we can assist you as quickly as possible.
Thank you again for your feedback — we value it and hope to resolve this for you.
VR WAVE
This is my second review of the eyeglass prescription for my Pimax Crystal Light.
The eyeglass pieces are great. I can now use my PCL without glasses and have proper vision.
Reply from VR WAVE2026-02-09
Now that’s what we call next-level clarity! So happy you’re enjoying your PCL the way it’s meant to be. 😎
M
Mika · 1 review · Verified · Experienced 2026-01-12 ·
★★★★★
Fast delivery
Fast delivery. Good quality.
Reply from VR WAVE2026-02-09
We like to keep things fast and flawless 😎 Thanks for the awesome feedback!
F
Fardin Abdulla Acanto · 2 reviews · Experienced 2026-02-02 ·
★★★★★
Refusal to respect a clear refund request
Important warning: if they mess up your order, do not expect your money back easily. Keep this in mind before ordering from this company.
I was told my order would take 14–18 days. But it ended up taking almost a month to arrive. Communication with them was almost slim to none because they dont even read your emails.
When the lenses finally arrived, one of them was damaged. I contacted customer support immediately and clearly stated multiple times that I do not want a replacement. Waiting another month for new lenses is not acceptable to me, especially after the delay. I asked for a full refund instead and explained that I had already ordered lenses from another VR store.
Instead of processing the refund, they said they would send another pair, completely ignoring my emails where I clearly asked not to do that. It feels like they are trying to avoid giving a refund rather than actually resolving the issue.
Reply from VR WAVE2026-02-03
Hello Fardin,
We sincerely apologize for the experience you had and for the delays and frustration caused. This is not the level of service we aim to provide, and we truly appreciate you taking the time to share your feedback.
We understand your concern regarding the damaged lens and your request for a refund. Upon reviewing your case, a replacement order had already been processed as part of our resolution process to ensure you receive a fully functional product as quickly as possible. We’re sorry if this was not aligned with your preferred resolution.
Please know that we value your feedback, and we are continuously working to improve our communication and service experience. If you are open to it, we would appreciate the opportunity to review your case further and assist you directly. You may reach out to us at [email protected], so we can properly address your concerns.
VR WAVE
Very good quality, super clear, and they even darken while driving a car in sunny weather! Very hard to install, though. Lenses fit in so tight, I was concerned I will break the frame. But the result made me forget about all the problems!
Reply from VR WAVE2026-02-02
Thank you for the awesome feedback! We’re thrilled you’re loving the clarity and transition performance — especially on sunny drives 😎 We design our lenses for a secure fit, but we truly appreciate your patience during installation. Totally worth it in the end!
G
Gary Fischer · 1 review · Experienced 2026-01-30 ·
★★★★★
TAKES FOREVER
I am still waiting since Jan 7th to receive my order. Communication is horrible and only thru email. It has been with their shipping partner for 2 weeks and status is USPS is awaiting the package. Nobody can actually give a delivery time.
Reply from VR WAVE2026-02-02
Hi Gary,
We sincerely apologize for the delay and any frustration this has caused. We understand how important it is to receive timely updates and your order as expected.
For security and order-specific details, we kindly ask that you email our support team at [email protected], so we can look into this further and provide you with the most accurate update.
Thank you for your patience and understanding.
VR WAVE
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suhey rion · 1 review · Experienced 2026-01-16 ·
★★★★★
Rayban Meta lenses
I love the transition effect of the lenses. Recommended
Reply from VR WAVE2026-02-02
Thanks so much! We’re glad you’re loving the smooth transition 😎 Appreciate the recommendation — enjoy the view in every light!
S
Scott Martin · 1 review · Experienced 2025-12-27 ·
★★★★★
Terrible lenses for Meta glasses
The lenses for my meta raybans were grinded down so much that it let light through the lenses. Gaps all around, fitment sub par. Customer service is terrible. They pretty much told me this is a rare instance and that was it. No refund, no sending me lenses. Just suck it up. Weeks of email correspondence and they still will not do anything about it. DO NOT USE!
Reply from VR WAVE2026-01-28
Hi Scott,
We’re very sorry to hear about your experience, and we apologize for the frustration this has caused.
This is not the quality or service we aim to provide. We’d like to properly review your case and see how we can resolve this for you. Please contact our support team at [email protected]
with your order number and any photos, and we’ll take another look as soon as possible.
Thank you for your feedback—it helps us improve.
VR WAVE
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Phillip Lawrence · 2 reviews · Experienced 2026-01-10 ·
★★★★★
Lenses are clear
Lenses are clear. Good purchase experience
Reply from VR WAVE2026-01-27
Thanks for the kind words! Clear lenses, clear experience—sounds like a win all around! 😎
F
Fardin Abdulla Acanto · 2 reviews · Experienced 2026-01-24 ·
★★★★★
VR Wave was extremely disappointing
I ordered prescription lenses and was told the processing and delivery would take around 14–18 days. Instead, it took almost a full month (around 28 days) to arrive. During this time, getting updates was nearly impossible. Whenever I contacted customer support for delivery information, responses came 3/4 days later, and sometimes I didn’t receive a reply at all.
When the package finally arrived, the lenses were damaged. One of them was partially broken. This was incredibly frustrating after such a long wait. I immediately contacted them to request a refund, as the product arrived unusable.
Overall, the experience was very stressful: long delays, poor communication, and damaged product on arrival. I would not recommend this company based on my experience.
Reply from VR WAVE2026-01-26
Hi Fardin,
We sincerely apologize for the delay, communication issues, and the condition in which your order arrived. This is not the experience we want for our customers. We’ve already responded to your email—please kindly check your inbox or spam folder so we can assist you further and resolve this as soon as possible. Thank you for bringing this to our attention.
VR WAVE
