us.vtoman (vtoman.com) has a 3.1 out of 5 rating on OK.one, based on 65 user reviews collected here. It is listed under Utilities and its reputation is mixed. Opinions are polarized: 53% rate it 4 stars or higher while 40% give 1 star; The business has replied to 63% of negative reviews. Last updated 2026-08-10.
Countless complaints with no reply. Took £900 of my money over 5 weeks ago and havnt received anything. Then told to pay shipping again, paied again and still received nothing. There con artists that are takkk8ng your money. Countless times iv tried to contact and nothing. Just look at there reviews. STAY WELL AWAY FROM THIS FRAUD OF A COMPANY.
Using the portable battery to power a video projector for outdoor use. Works like a champ, projector is happy and as near as I can tell (I did not 'scope it) the AC is very clean. Battery appears to be well built and easy to transport. About to purchase the cables to allow it to jump start my car (I wish those were much longer.)
Excellent battery. Used it this weekend on my starlink mini.
I purchased off Ebay Vtoman 2200, it was refurbished with a guarantee of minimum 12 months. After 7 months stopped AC output so couldn't use mains! Shortly after DC output failed. Contacted Vtoman both online and via Ebay, sent 3 videos of issue and asked to return/refund as unit not fit for purpose, my requests to date go ignored, and since this contains lithium batteries must be returned with Hazmat label and most curriers will not touch this item. Post Office, Evri DPD DHL will not accept. This is a far cry from the email that they sent when I purchased! Dear Customer, Good news! Your parcel has been shipped and is in transit. You can check the status of your order through the carrier's official website using the waybill number. Due to the special performance of this product, in order to ensure that we can provide you with the best service, we kindly ask for your co-operation in the following matters: If you do not receive the parcel within the estimated delivery time, please contact us directly through ebay, we will provide you with the latest tracking news within 24 hours, and provide you with the appropriate solutions. Due to the special nature of the goods, if you feel dissatisfied after receiving the goods, you can also contact us directly through ebay, we will actively provide a solution, and we promise that the goods will provide free returns within 60 days. We promise to solve any problems quickly and will reply your message within 24 hours on working days. Your patience will help us deal with the problem properly! Thank you for your trust and understanding. We are always here to help you! Best regards My requests to get this returned both via Ebay and Vtoman.com go unaddressed. The matter is raised now as a visa dispute. This had at least the minimum of a 12 month guarantee and completely failed in less than 7 months which included no use during low sunlight winter! Very concerned and disappointed!
Hello, Thank you for your message. I'm very sorry, but we cannot help you with this issue. We are not the eBay Vtoman store, nor the official Vtoman website. We are a separate, independent website. We have no access to your order or warranty on eBay. We wish you the best in solving the problem through eBay or your bank dispute. Sorry again that we cannot assist you. Best regards
Packages showed up damaged and a week later no help from the company
Dear customer, We are truly sorry to hear your packages arrived heavily damaged. Could you please let us know if the power station and solar panel still work normally? If they function properly, we can offer you a partial refund as compensation. If they are completely damaged and unusable, we will send you brand new replacements and provide a return label for the damaged items. Please let us know the condition of the products. Best regards, Echo Our customer service team left you an email on March 21st, please kindly check it.
Product is amazing, job actually purchased one for diesel trucks amazing product
Thank you so much for your loyal support! 🤩 Hope every trip is smooth and fully charged, and we’re here for you whenever you need more gear down the line!
We have been long time users, off grid, emergency, parties, etc! We have 2 complete systems with extra battery and solar for each and they're awesome...We just got the new big 3600 Flashspeed and looking forward to the extra battery! We go out to ghost towns and it runs my Dometic refrigerator, Starlink and Traeger..Looking forward to the adventures this year with our Vtoman equipment!
First purchase of a solar generator etc. There was confusion with my order in that ist said I could get the Flash speed 1500 however, it wouldn't let me payout. So I opted for the Flashspeed 1000 with the solar panel and extra battery instead. I called the toll free line and they sent me a link of the 1500 but still wouldn't let me purchase. Apparently they are not stocking a warehouse in Canada. I also, did not have a DC charging cord in the package. Otherwise things look good for the price.Hopefully it fufill its sales data.
From the time I placed my order until the time I received it seemed like it was only days. It was a lot quicker than I expected. The only drawback was there was little to know communication regarding the delivery schedule. Great job in fulfilling my order.
All was received in working order. The generator has great features.
I contacted Vtoman by email and by phone. The email I received was a general response because of their high volume of calls. They said they would get back with me. But when I reached out by phone my concerns were resolved. I also took it up my self to go to my account and update my information. Happy to say my Power Station arrived on time and to the correct address. Thanks for good customer service.
As advertised and fast shipping. Hoping for years of trouble free use!
Receiving this product that I had seen on a YOUTUBE channel I follow. LJ &Oree… When I seen how it works and what all it does I knew I had to have one. I am also happy it came with a bag! This is a great product! And shipping was quick!
Thanks for choosing us, hope you get tons of use out of your new gear!🥰🥰
Nobody replied to me when asking for a return. I still haven’t gotten a response to any of my emails
Purchased product from Vtoman eBay store with 2 year warranty- product failed after 18 months yet Vtoman refused to repair under warranty. They wanted another $150 from me to send out another unit, which I refused to pay. There is a long forum on Facebook where other buyers have paid this extra $150 and either not received any replacement product or received another defective unit. When I refused to pay extra, Vtoman stopped responding to my messages. This is a crooked company, selling defective product without any warranty backup. BUYER BEWARE! In response to Vtoman reply..... I have seen your company use this excuse across multiple platforms..ie we do not control Ebay sales...we are not responsible for Amazon sales etc etc. If I buy an Apple product, it does not matter where I buy it...I can walk into an Apple store anywhere and they will back their product. This a deliberate strategy by Vtoman to delay and avoid warranty responsibility. You answer here on TrustPilot but nothing ever changes re the poor quality of your product nor re your failure to shirk your warranty obligations.
We sincerely apologize for your bad after-sales experience with the Vtoman eBay store purchase! Our official website only handles after-sales for official store orders and has no direct jurisdiction over eBay store business. But we take your issue seriously and will try to feed it back to the brand's relevant team for follow-up. Could you please provide your eBay order number, product model and other purchase info? We’ll submit it to speed up the processing.
We ordered three items, but were not informed that we would receive three separate shipments. This caused extra time and effort for us
We apologize for the inconvenience caused by the separate shipments! Due to the size and weight of the three items, we had to arrange delivery in three parcels. Thank you for your understanding and patience!
This is my 4th battery that i have purchased. We love them and have needed to use them. I am using the smaller battery for my fishing boat to keep things charged up.
Thank you so much for your loyal support! 🤩 Hope every fishing trip is smooth and fully charged, and we’re here for you whenever you need more gear down the line!
You sent me a bag. Not the charging cable for the flash speed 1500.
Customer service has been notified to prioritize your request. Please wait a moment; a representative will contact you shortly.
Thank you ,this very nice equipment I have a issue ,about solar panel ,we should push botón “ turn On “the Vitoman due to charge energy by solar panel ; i have rest house ,so my idea was to leave solar panel ready to charge Vitoman by panel ..but i cannot because somebody have turn on Anyway im graceful with my purchase Regards
Dear Customer, Thank you for your kind words, simple words are the biggest recognition for us. We will continue to endeavour to provide you and our other customers with higher quality products and service levels. If you have any questions, please feel free to contact our official email: [email protected] We will be happy to serve you. Last but not least, thank you again for your kind comments and we wish you a happy life! Best regards. Vivi
Dear Customer, Thank you for your kind words, simple words are the biggest recognition for us. We will continue to endeavour to provide you and our other customers with higher quality products and service levels. If you have any questions, please feel free to contact our official email: [email protected] We will be happy to serve you. Last but not least, thank you again for your kind comments and we wish you a happy life! Best regards. Vivi
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