us.vtoman

Fraud seller

I contacted the seller on 17 December 2025 with specific product I was interested in. Gloria, the seller representative, in official email informed me on 18 December 2025, that product is on stock in Germany. On 29 December Gloria informed me that after I pay the order, the seller will send product the next business day. So I paid order on 29 December 2025 - 849 euro. I was supposed to get tracking information immediately but I did not get it. I contacted seller again on 31 December 2025, 2 January 2026 and got reply only on 4 January 2026 that product is not available to send. The seller will try to send it only around (!) after 15 January 2026 and this is not sure not correct and is not a deal. So as I am leaving from Poland to Ukraine on 20 January 2026, I am 100000% sure that seller will not send product and will steal money and still not send product. So I am claiming for full refund and I would recommend PayPal to pay extra attention on this fraud seller on your PayPal system. Right now on their official site, the seller claims it has 32 products that I paid for - but not for 849 euro but for 1049 euro - what looks like real greedy way of doing business deals from this fraud seller. Order #DEVT3151

What made my experience great is that…

What made my experience great is that they had good prices and they don’t take long to deliver

Five Stars for this product.

Good stuff!

Well I've had the 1800 plus another 1,800 for 2 years now and they work fantastic as does the 300 that I bought later. Check them out they work great and I'm very impressed with them.

Good purchase

Strong and powerful great durability.

Just thoroughly professional in every aspect

Just thoroughly professional in every component of the transaction, from research to delivery.

Bought the huge 3000w power bank,charges laptop use for about 40 mins using 110 w per hour sometimes goes from 70% to zero with very little use avoid at all costs

Bought the huge 300w

Wrong item was send it to me

Wrong item was send it to me Knowing my order number ask me for it in order to process my complaint

Good company, great products

The promo worked properly on my order. I received it quickly and got the free cable that was promised. You even threw in some stickers that I put one on my camper and gave the kids the rest!! This is my second solar generator- the first one is awesome- now I’ll never need to pay for a power sight again and we can watch TV and play Nintendo in the trailer if it’s raining. =)

I bought a VTOMAN 220W battery around…

I bought a VTOMAN Jump 2200W battery around 12 months ago and it has already stopped working. I contacted VTOMAN customer service and initially received a reply asking for proof of purchase and a video of the fault, which I sent straight away. Since then, they have completely ignored my emails. After doing some research, it seems this kind of “silent treatment” from VTOMAN is very common, and I find it extremely frustrating. Because they refuse to respond, I have now contacted the relevant consumer authorities in Australia. Based on my experience, I strongly advise not buying this product. The way VTOMAN treats their customers is unacceptable and honestly quite disgusting. A continued response: After many emails sent only one of them was responded to this one from Gloria: With a fake email address I have sent messages the new fake email she gave me and still no response. Vtoman Website Customer Service Tue, Dec 2, 9:34 AM (2 days ago) to me Hello, I have forwarded your email to your order store customer service team who are responsible for your order to solve your problem. Please note: Different stores may have different warranty policies, our website store can't deal order from other stores. If you don't get back from your representative please check your spam or write to them directly to get a response. Best regards, Gloria This is where i bought the vtoman from off ebay. Order info Time placed 3 Nov 2024 at 1:07 PM Order number 27-12253-88960 Total AU $1,262.55 (1 item) Sold by carshop2022 Delivery info (1 of 2) Delivered on Sunday 10 Nov 2024 Paid 3 Nov-Completed Tracking available 5 Nov-Completed Delivered 10 Nov-Completed Tracking details Number 36LGT504686901000930805 Item info VTOMAN JUMP 2200 Portable Power Station 2200W LiFePO4 Battery+110W Solar Panel VTOMAN JUMP 2200 Portable Power Station 2200W LiFePO4 Battery+110W Solar Panel AU $1,262.55Unit price AU $1,262.55 Item number: 135144245728 Return window closed on 11 Dec 2024. Buy again More actions Delivery info (2 of 2) Delivered on Monday 11 Nov 2024 Paid 3 Nov-Completed Tracking available 5 Nov-Completed Delivered 11 Nov-Completed Tracking details Number 36LGT504687201000930805 Item info VTOMAN JUMP 2200 Portable Power Station 2200W LiFePO4 Battery+110W Solar Panel VTOMAN JUMP 2200 Portable Power Station 2200W LiFePO4 Battery+110W Solar Panel AU $1,262.55Unit price AU $1,262.55 Item number: 135144245728 Return window closed on 11 Dec 2024. Buy again More actions Seller info SHEN ZHEN SHI LAN DE WO KE JI YOU XIAN GONG SI 2nd Floor, Building 12, Shenao Cultural Industry Park, Dafapu Community, Bantian street Longgang District shenzhen, 广东省 518000 China Other actions Contact seller

Easy web site to order from

Easy web site to order from, good updates and very fast service......Highly recommended business!

Vtoman Jump 1800

It was easy to find what I wanted and the price was fair compared to other brands. This is the second Vtoman that I have got. The first one is the flashspeed 1000 that I used last year for camping, it worked awesome for what I needed. Charging cell phones, used it for my TV and charged battery powered lights. I plan to use the Jump 1800 for the same things plus use it for my cpap machine.

Item was shipped out quickly and…

Item was shipped out quickly and arrived in good shape

~ Sold me an extra wall charger

~ Sold me an extra wall charger, unit came with one ~ Said it came with jumper cable, now telling me I need to purchase.

These people are really poor I received…

These people are really poor I received faulty out of the box goods and I asked to return the items and they refused so I went to PayPal and eventually they agree to take back their faulty goods but now I have to send it to the US and I am responsible for the carriage costs REALLY it would cost me at least half of what I have spent to send back their FAULTY GOODS. Be warned it looks a good deal but it is not worth the hassle really it is not.

Sent the wrong item

Now I have issues with the main battery…

Now I have issues with the main battery and I can't charge it. I have tried to contact them through emails and everything and no response at all. Not really helpful and not recommended at all, only bought it because was a good package deal, but I will gi back to my old jackery

UPDATE 2 - PRODUCT FAILED ON THE FIRST USE !!

UPDATE 2 - PRODUCT FAILED ON THE FIRST USE !! This is the reply I received from VTOman which you can read on my previous review ————————- “Reply from VTOman 3 days ago Dear Ben,

We hope this message finds you well.

Firstly, we would like to reiterate our sincere apologies for the issues and unsatisfactory experience you encountered while using our product.

We have fully acknowledged your request and have approved a full refund for you. Our customer service team will contact you via the contact details you provided within the next 24 hours. Please keep an eye out for their message.

Should you have any further queries, please do not hesitate to contact our customer service channel at any time. We will endeavour to resolve them for you.

Best regards,
Vivi ——————- I did receive a private email from Customer Service ….. HOWEVER … VTOman DID NOT offer a full refund as mentioned in the above reply. Instead , they asked that I delete my review from trust pilot IN ORDER to receive the refund they promised. I emailed back and told them that this would not be happening. At this point, I’m still waiting to hear back about the promised refund on my faulty products that never worked from the beginning Buyer Beware !! Ben

THAT THE PRODUCT DOESN'T WORK AND NO CUSTOMER SUPPORT

HORRIBLE. NO RESULT AND PRODUCT DOESN'T WORK AND YOU HAVE NOT FOLLOWED UP

UPDATE - PRODUCT FAILED ON THE FIRST USE !

UPDATE: VTOman replied Amazingly !!!!! Unfortunately VTOman's reply, as wordy as it was , does not satisfy the unsatisfactory experience I have encountered. It also does not comply with Australian Consumer Law. And ... The product I purchased .... still does not work !! Vtoman's "return policy" DOES not supersede Australian Consumer Law. Please note Australian Consumer Law It states very plainly that seller (which is you ...VTOman) must abide by these rules in order to sell products to Australian consumers QUOTE: "Businesses can’t take away a consumer's rights The basic rights covered by consumer guarantees can’t be taken away by anything a business says or does. For example, a business can’t take away these basic rights by: displaying a ‘no refunds’ sign, or otherwise saying that refunds are not available at all, or not available at all after a certain number of days saying they aren’t responsible for problems with a product or service suggesting the consumer must sign an extended warranty to avoid losing these basic rights after a certain date. It is against the law for businesses to mislead consumers about their rights in these ways." Vtoman emailed me back and stated that they are adhering to THEIR "policy" of no refunds if it falls after 30 days from the purchase date. (this is also false as I did advise VTOman within the 30 day period) VTOman are therefore ill informed, and operating illegally as they are not abiding by the terms of selling to Australian consumers under Australian Consumer Law. Please note VTOman, the end choice is NOT yours. Exert from ACL web page Available solutions to product failure: When a business sells a product with a major problem, or a product that later develops a major problem, IT MUST GIVE THE CONSUMER THE CHOISE of a: refund, or replacement of the same type of product. A refund should be the full amount the consumer paid for the product. The business must not deduct an amount from a refund to take into account the use a consumer has had of the product. Refunds should be provided in the same form as the original payment, unless the business and consumer agree otherwise. A consumer can also choose to keep the product but be compensated for the drop in value caused by the problem. I understand your disappointment with having to abide by governmental law Nevertheless, we hope you recognise that we are strictly adhering to Australian Consumer Law and appreciate your cooperation in following these consumer laws. Please allow me to re-iterate promise to VTOman that I will continue to pursue my ongoing negative reviews of your product failures and customer service oversights with ongoing persistence, on every available social media platform available to me These reviews will be broad, specific and relentless. In line with Australian consumer law, I choose a full refund of my purchase price Regards Ben ----------------------------- PRODUCT FAILED ON THE FIRST USE ! Purchased a VTOman package Flash speed 1500 with an additional battery & 400w solar panel. Appeared to charge no problem on 240 V … the. used it for the first time two weeks after purchase, and it would not hold charge I used it for 8 days in a row running the same camping items In one night (8pm-7am next morning), my 12V camping fridge and a few LED strip lights drained 85% of both batteries ! Thats 2 batteries … over 3000Wh My old Deep Cycle battery does better than that. Contacted VTOman via email along with multiple videos demonstrating that the products were faulty and not working properly and asked for a refund under the ACL. Waited 7 days for the first response ! Waited 5 days for the second response after my reply. Waited 5 more days for the third response Then I was told that I could NOT get a refund, less than 30days after my purchase ! They wouldn’t call me … I can’t call them. Email correspondence & Customer Service is dismissive & does not abide by there warranty or refund policy All the best getting a solution if you have a problem I happy to discuss this issue on the phone with VTOman … or anyone considering purchasing these products I have videos I can send you. I can even do a WhatsApp video chat if you like. Buyer beware Ben