Wallke Ebike

Third ride out and the frame cracks…

Third ride out and the frame cracks while going over railroad tracks

Great range and suspension is great!

Another great customer service interaction on my Wallke H9’s

I bought my first Wallke H9 two years ago because I wanted something that could replace my Greenworks electric bike getting back to my tree stand in the woods. I am happy to say the Awd gets me back and much more convenient and can handle terrain and gear much better. I have to take a trail thru fairly rough terrain and down and up several hills in the dark. Cuts thru silently and effortlessly. I love the bike so much I bought another for my wife. I use a black widow motorcycle rack for taking on trips and have gone from Michigan to Florida. These bikes are amazing and I have installed the 22amp hour batteries as well as the 60 am hour batteries so distance is amazing. Can go 150 miles without even thinking about recharge. Installation on the 22 amp hour battery is easy if you follow their procedure on YouTube. My experience with service has been great. Treat them with respect and a little patience and I have received good friendly response every time (new battery, general information, replacement gearbox after I damaged mine, and other miscellaneous parts including replacement key and battery head after I lost mine). Love Wallke products and the company.

Great customer service

Honestly the customer service here is unmatched. I’ve been working with a rep to get set up with an H9 Ultra AWD, and they went above and beyond to make sure I got a fair even helping me sort through some confusing combo pricing and securing a discount. They’ve been super patient, responsive, and genuinely helpful through the whole process. If u need an e-bike and want to deal with people who actually care about the customer, this is the spot. Big shoutout for the help, can't wait to get riding!

Wallke does most of their communication…

Wallke does most of their communication through email and although their site says they get back to you within 24 hours, it typically takes longer. However, their empathy and want to make things right for the customer is great! I had special circumstances with my bike and needing a replacement part. Wallke was great with getting me a discount and making sure I ordered the right part. The bike it’s self is Amazing! So much run to ride and use. It is heavy, but feels sturdy, I plan to use it for many years to come

very happy to be a Wallke Customer

very happy to be a Wallke Customer, customer service gave me fast solutions till we solve. im so happy <3

The Wallke H9 AWD is an absolutely good purchase…

The Wallke H9 AWD is an absolutely good purchase, fun to ride, very comfortable and gets a lot of attention. The option for the front battery sold me. I would make the same purchase if I had to do it all over again. The staff has been very helpful and they make sure that you're 100% satisfied.

My warranty experience was very easy to…

My warranty experience was very easy to follow. I contacted customer service with my Ebike information and the issue. Part was ordered and shipped with right tool. I installed it and back in business. Thank you

Wallke customer service has been great

Wallke customer service has been wonderfully responsive and helpful with a few out of the norm issues I've had with the H9 Ultra model.

Hopefully that my problem will be fixed

Ive owned my H 9 for over a year now.I…

Ive owned my H 9 for over a year now.I love it.My family members love it.The battery life is never ending.Ive had it on the road in the woods through shallow streams and down the powerlines.Also the large adjustment range with seat and handlebars helped me recover from my knee replacement surgerys.So far great ebike

Best customer service ever

Ive bought 2 bikes in 2 years and the bikes are great but the customer service is even better. They drop ship from California so i get my bikes in 3 business days. Customer service has yet to fail me.

Bearing Issue

I experienced a bad bearing in my e-bike motor. Wallkee sent me out a brand new motor which was easy to replace and now my e-bike is back on the road. The technician staff was very helpful and professional in solving my issue. Once the problem was identified and new motor was shipped out immediately. I am very satisfied with the help provided to me.

(2025 H7, AWD, Blue/Black, 790 mi, 9 mos) I regret buying from such a poorly run company. (2 UPDATES)

(2 UPDATES) I regret buying from such a poorly run company. Do NOT buy from these people. There is ZERO customer service. They got my money then kicked me to the curb. Bike arrived damaged haven't been able to contact ANYONE. Can't buy parts or accessories. On Chat it says they're "online" but no one ever answers. I did get one reply on chat hours after they were closed but due to the long delay I didn't see it until the next morning then they don't answer again. Don't bother calling their phone number. For months I've been trying to get someone to answer or call me back. It's going on 10 months now. Read the 1 ⭐ reviews. They are all true. (UPDATE 1) 10 Jul 2026: So after I posted my review a Comuster Service Representative (CSR) called me from China and took care of business. He explained about the Time Zone change, apologized for the delay and why they had trouble getting back to me in real time. I lost my keys and the 'fix' was to replace the top part of the battery (~$50) that comes w a new lock and keys as they do not have access to replacement keys for the ones that came w it originally. I received several emails w the link for my parts. Jepson, my CSR, has been diligent in remedying the issue. He assured me it will be shipped right away. I'll update again after I receive the part. I will upgrade to a higher rating as soon as I receive the part and see how good their customer service follows up. I'm finding them more reputable since our interaction. 3⭐for now. I'll update again at the conclusion. Maybe 5⭐but let's wait and see how it works out. (UPDATE 2) 17 Jul 2026: I received the part in the mail on time. It was the correct part and it was very easy to install. It took about 10 mins. I've ridden it about 130 miles since I installed it and have had no problems. I have 2 warranty issues to follow up on. He will remain my contact for these issues as well. Thank you again Jepson, I'm very pleased with the customer service and prompt handling of my problem. Due to the service I received I'm changing my review to 5 Stars (⭐⭐⭐⭐⭐). Point is, they read the reviews. Hope this helped.

The Walkee Team,especially Jepson was…

The Walkee Team,especially Jepson was absolutely remarkable! I had an issue where I needed new parts and he always answered my emails and concerns within 24 hours and saw to that parts were shipped immediately ! I’m so pleased with the H9 awd that I’m definitely gonna get 2 more bikes and any possible future upgrade!

little things matter

I was informed someone would contact me and you did. each time I text you replied rather quick. you have been very helpful where others have brushed me off being it such a small item. but I really need this part. thank you so very much.

H7 Ultra - Quite pleased

Bike came quickly. Product was in good shape. Assembly was straight forward. Motor is quiet and powerful. I am getting 100 miles per charge. I am quite pleased with my H7 Ultra.

I fell in love with the Ravager!

My riding experience regarding the bike is nothing but amazing! Despite the massive size and weight of the bike, the performance is terrific! I myself am on the heavier side being 5'11 and 230lb (+my backpack with my things 20lb) l, but this bike do it's job really well. I use it daily to work and cruise on my 30minute break full throttle, full electric on the road! What made it special to me is that it goes above 40mph despite me being a heavyweight! I enjoy driving this to the beach, cruise around the beach and drive back home! With 70 miles fully electric(no pedal) I'm left with 55.4v which translate to about 40% battery remaining! The range of this thing(full electric) is unreal! Everywhere I go people do a double take. This bike is an absolute eye candy! The Company Customer support is pro-active in dealing with complaints. No Company is perfect but I really feel that Wallke is actually trying their best! I love the Ravager and am currently eyeing on a next possible purchase for my wife!

My ebike is built better than a…

My ebike is built better than a motorcycle. I use this bike daily to protect my city and fight crime. The battery surpasses all other bikes. I now own 2 and they are built extremely tougher than most. Everyone always comes up and says nice bike how do I get one. Very happy owner here. Billyjack Tampa bay Florida

Customer service has been great with…

Customer service has been great with Wallke ebike. The Ravager 60S is smooth ride sitting or standing. It absorbs bumps far better than my other 26" x 4" fat tire while being more nimble as well. Battery life is outstanding, and charging is fast for the size as well. The motor is silent as are the tires. I got the green and it has a faint sparkle to it like a pearl in car paint which you can't see online but in person it looks real nice. I was not sure if I'd like the seat being its not adjustable like bike post seat, but it is better actually. The fixed handle bars are also something I was not sure about. The handlebars are solid and i added 2 extender bars to hold speaker above display. Room for a phone mount on the handlebars without extensions though. GPS says I got up to 49 going down a hill 0.o Thanks Wallke