Wallke Ebike (wallkeebike.com) has a 4.5 out of 5 rating on OK.one, based on 72 user reviews collected here. It is listed under Sports and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 17% of negative reviews. Last updated 2026-08-10.
The Wallke E-bike has been lots of fun. Been able to go up hills, through trials, snow, mud or whatever the roads throws at me. Customer service has been great. The team is always quick to answer with helpful tips I may need. Would definitely recommend Wallke to anyone looking to get into an e-bike backed by great service.
My Wallke Pro Max X3 is the best ebike I've owned. A very sturdy frame while providing a smooth ride on 26"x4" fat tires. The dual motor and dual battery leaves other ebikes in the dust. I recieve multiple compliments about my Wallke ebike everytime I hit the road. Thank you Wallke for making a great, quality bicycle at a very reasonable price!
:Phone customer service(!) :telling customers when they're order will be back-ordered : having to wait over a month is a little ridiculous, I understand that shipping can be nutty, but have inventory ready to go on this side of the Pacific.
Worst company ever and their customer service is non existent. Selling something and giving you no idea of when you are going to get the bike. And the typical excuse oh we're waiting on a shipment and we don't know when that shipment is going to arrive. 🙄 Never again! Spent my money elsewhere.
Wallke makes a great bike for the price! I have ordered 4 bikes frome them myself and we have 7 in the family. Pay attention to the size recommendation because these are big bikes. I'm 6'2" and the Wallke X3 PRO MAX is the perfect bike for me! Range is awesome with the dual 22ah battery setup giving you a 44ah battery. I also have several other versions of the x3 and I love them all, I even added a second battery to my 2024 x3 pro, and I've put thousands of miles on these bikes with very few issues, and when an issue has come up the company will stand by their product. You do need to be patient with customer service as they are in China and there's a twelve hour time difference from the U.S. eastern time zone so they are usually in the office after 9pm here.
After contacting the correct people at Wallke support, a difficult to obtain part was shipped to me. The part price was nominal ($20) so there wasn’t much profit in the time and effort they provided. Their time and effort is rewarded by a customer that will remain loyal to the great products Wallke produces.
I ordered a black X3 pro max and received a blue X3. Shipping was on time and packaged very well. I contacted customer service via email it took 4 days to respond but this could have been because of the Christmas holidays. Long story short the second battery did not ship with the bike it was on back order which I wasn’t made aware of during purchasing. I contacted customer service by the only way possible through email. And made them aware of the issues the was more than willing to accommodate in anyway possible. They are just slow to respond. Outcome they will be shipping the extra battery when back in stock, as far as color I’ll be keeping the blue one and they will be shipping me a free gift for the mishaps. I am very pleased with the performance of this bike and the battery life. The only issue I have is that the rear shock bottoms out in rough terrain, but this could be because of my size I’m 5-11 320 pounds.
Bike came 2 days late from initial email from Fed Ex. Excuse was they could not read their own shipping label. I emailed Wallkee about the issue, they advised me to contact Fed ex, But the Fed ex automated system does not connect you to a human and then hangs up on you. I had to take a long lunch to sign for the package. The derailer guard was pushed in so I sent photos about the damaged part. My 3rd Ebike, I have over 10,000 miles, wore out a battery, so I bought the ultra for the large battery.
The only thing that kept this from being a five star review was that the bike came with the taillight bracket was poorly welded and broke off in shipping. Damage was fixable with JB weld but factory should be informed. All the rest of the welds are very solid. The fit and finish and easy assembly are awesome. Would recommend this bike to a friend.
Good bike took a while to get to me. Customer service is somewhat slow. Sometimes takes several days. If not week or two. Everything was well packaged fairly easy to put together not everything’s clear in the instructions. The app doesn’t work at all or it won’t connect a third-party apps either.
Dear customer, Thank you for your support and positive feedback. Regarding the issue with the instruction manual, we have already reported it to the relevant department colleagues for optimization. If you have any questions or suggestions regarding our products, please feel free to contact us at any time! Best regards, Wallke
Needed a replacement controller for an H7 AWD. Warranty did not apply due to the e-bike being 13 months old and having 400 miles. Back and forth emails with a 12 hours time difference and language difference. Had to supply video and still pictures of non-functional component. However, a $20 discount was offered off the $150 list price for the part. Tracking with 4px was good - shipped by air from Shenzhen to LA - then re-shipped through USPS. Took about 10 days after the order was completed. Installed now and e-bike is functional again
AI run robot company. No humans, no phone numbers, nonsense answers to your questions. Unwilling to ship bikes to anywhere except a residential address in the 48 lower states (tried to have them ship to a freight forwarder in the lower 48 but they cancelled my order). At least that was what their AI told me although that is not what their shipping policy says.
Dear customer, We sincerely apologize for the inconvenience caused. We truly understand how you feel and hope the following explanation clarifies the situation. Firstly, regarding the shipping issue, due to transportation restrictions for specific items like batteries, our current carrier is temporarily unable to deliver packages to certain states. We deeply apologize for this limitation. Secondly, concerning the inability to accept certain special addresses, we kindly ask for your understanding that to mitigate potential risks during transportation, in accordance with our shipping policy, we do not ship to freight forwarder addresses. We apologize again for any inconvenience and hope to expand our service coverage in the future to better serve more customers. Wallke
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