WallyPark Airport Parking (wallypark.com) has a 3.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. Opinions are polarized: 59% rate it 4 stars or higher while 34% give 1 star; The business has replied to 5% of negative reviews; 6 of them were added in the last 12 months. Last updated 2026-08-10.
Refused entry despite having reservation but still charged!
I made a reservation to park on my last trip but when I got there, I was greeted by a large sign saying there was NO PARKING and the attendent said they were full. As Seinfeld famously said, "I don't think they understand how reservations work". To make matters worse, they charged me for the full amount and haven't responded to emails or phone calls to get a refund so I need to dispute the charges with my cc company.
Their service has been getting worse in the last few years and after this, I am done parking at WallyPark and suggest others avoid as well.
Shout out to SeaTac Park who was able to accommodate me at the last minute
After getting out of the International Airport when my husband called them to pick us up it was 8:05 pm the lady on the phone said that they stopped their last service .
I called them back stating that it says the last service is at 8:30 so she asked me if I wanted to speak to the manager
Seems like the manager was the last person driving the Van ,
she was extremely rude and told me it would take her 1 hour to pick me since they just left at 8:13 which makes no sense since we were waiting outside since 8:05 pm
Date : 2/19
Bad bad service !
We parked here for 8 nights in late September. Overpriced and undersrrved. Dedpite texting we esited 45 minutes to be picked up seeing shuttlrs for vitually every other setvice pass us while waited at the designated spot. Never again!
Genet at SeaTac parking garage was outstanding! Her customer service was excellent and she helped me make my plane with her concern for my special situation. Thank you Genet!!
I have parked with WallyPark twice at SeaTac outdoor lot. Both times we had to wait 45 minutes to an hour for a pick-up - which NEVER came. Only when we complained to the driver of the shuttle to their covered lot did we get a ride back to our car, although that shuttle driver was not supposed to take us. And many others had the same issue - some took a taxi to the lot. The app button to request a pick-up did nothing. Never, never again.
Would give a zero but the guy who got us to the airport was good. The pickup was a nightmare. One packed bus. Driver got bus stuck. The APP doesn’t save the bar code to exit when the APP is closed. The driver said I just can’t get my car out. No. Office workers at night to help. Call for help and you get the same bus driver answering. PHL division sucks!!!! NEVER AGAIN!!!!
Another case of overpromising and under delivering
This place falsely represents that they send a shuttle every five minutes and we waited over 20 minutes for a shuttle, and my boyfriend didn’t get on the shuttle because there is such a huge surge of people trying to get on, and now I’m stuck going to the car without him and without his car key, I will never take Wally park again! We also saw the parking spot shuttles drive-by - at least five of them before we even saw one of these terrible Wally shuttles! Further, on the way out here, they were disorganized, and we waited a while to get on a shuttle to get to the airport.
My flight landed at 12 AM at PHL there was no one around because everyone had been picked up. I texted twice, following directions on the card, I had to wait 35 minutes and then I finally made the phone call that took 2 minutes to get answered and then they finally sent someone. I watched every other parking lot pick up van go by at least two or three times. Then when I was finally picked up we had to pick up almost a bus full of people from other terminals at 12:40 am that had all been waiting over 30-40 minutes. This is the worst parking company with regards to pick up.
This was the 2nd time in a row, we had to wait extended times for pick up by our car and at JAX; when the competitor’s vans had 2 or 3 pass you while at the curb. Drivers do not assist getting bags on the vans anymore, so I do not tip them. On the last 5/15 return to JAX ~5PM, this particular driver ask for my card and took off before I got to my seat, drove 50+ mph back to Wally Park, slammed on his brakes at stops. Wally Park I am a former customer!
Reply from WallyPark Airport Parking2022-05-16
Hello Mark. Thank you for taking the time to let us know how your experience went with us here at WallyPark. We strive to be the best in our business and are working diligently to do so. I will take care of this issue with this particular driver and thank you again for bringing it to my attention. If you need any further assistance please reach out to us at [email protected].
I've been using Wally Park for a long time. Last year they redid their parking lots and made the aisles much smaller. There were several large trucks parked near me and it was really difficult to get out of the space. Then when I got out a bus was being serviced in the exit lane so I had to drive around the lot to get to the exit without using the exit lane.
For years I've played a game with myself of counting the amount of times the Yellow Parking Spot passed me while waiting for my Wally bus. No more
The worst experience ever. Waited 45 mins at the airport waiting on pick up only to keep getting excuses on why it was taking so long. Then the driver gets there and refuses to take everyone
Very infrequent service. It's listed as every 15 minutes, but this was certainly not the case on a Friday afternoon. Besides that, the small buses fill immediately. We could not get on the first 3 that came. Not worth it!!
This place has turned into a nightmare of a business. It seems they have tried to change the business model to employ as few people as possible. Now during checkin you have to use the kiosk to get the gate opened and there is no one anywhere to help. If you are behind someone you are stuck because of the way the drive is set up. The car in front of me got out of the car and went looking for somebody. 10 minutes or more later he comes back and could not find anyone. He could not get the gate open but finally figured out what button to hit to get the gate open. I finally go in and found a spot to park and then had to go search for the shuttle stop. They used to pick you up at the car but now they only appear to have two drivers and they are not too enthused to be there. I used to like parking here because they had room in the back for larger vehicles. Now all of those spots are used by boats and RVs and Van rentals and such. It used to be when you parked someone would give you a ticket with your location and get you on a shuttle. Now you have to track down a shuttle if there is one there. Finally at pick up you have to wait up to an hour to get a shuttle back. The first shuttle showed up full and the second was full also. Could only take Valet and not self park. Eventually the first driver showed up again (45 minutes waiting) and seemed to care less how long you had to wait. I am sure it is not the drives fault at all but the whole companies attitude towards customers has taken a serious decline. When you text them you are awaiting a ride you get an automated response with a number to call if you have to wait for more that 15 minutes. No one answers that number and the customer service mailbox is full. (They don’t care…) So last time ever for Wally Park Orlando for me. I noticed that FastPark and Park and Go seemed to have the most shuttles. They showed up every few minutes while us Wally Park customers waited and waited.
Biz at the Denver Wally Park was especially helpful. When I wasn't sure if I had locked my car before my flight he personally found my vehicle and verified that it was locked. Above and beyond! Thank you Biz!!
Trash! Waited a hour for a shuttle outside the Orlando airports none of their phones are in service! The worst experience I’ve ever had with a rental car company and shuttle. The absolute worst! No advantage rental car signs anywhere. No one know how to get there and the shuttle never shows.
I wish there was a 0 star to rate. I reserved the self indoor parking on 21 Dec 2021 and paid the premium price. When I got to the parking lot, they gave me another address to park as the lot was full. When I went to the second address, I noticed it is outdoor parking. I immediately called their office and said I booked for the indoor parking. The tone of the person was very insulting and they told me I booked through a third party and the booking does not specify it is indoor so they are not responsible. I checked my booking and it said “self indoor”. I had to park as I did not have any other option and could miss my flight. When I returned, I went back and talked to the manager and they did not even want to listen to me. This is complete fraud case and I feel they stole my money.
Phone system does not work because of overloaded messages. They do not return emails.
K
Ken · 1 review ·
★★★★★
Horrible Atlanta service!
I travel often and have used several different shuttle services.
Because there was a deal on Groupon, I used Wally Park. Big mistake! This was the worst service I’ve ever seen in Atlanta. While multiple shuttles were coming by to pick up their passengers, we waited 15 minutes for a driver who sat on his phone…WOW!
