Versatile, functional, and stylish camera bags and accessories, built using premium and durable materials. For the traveler, adventurer, and everyday wanderer.
Is WANDRD legit?
WANDRD (wandrd.com) has a 4.5 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. 87% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-01.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company and its offerings. Customers frequently praise the exceptional quality of the products, noting that the backpacks and accessories easily withstand years of heavy travel and daily use. People also emphasize the outstanding customer service and the reliable lifetime warranty, mentioning that the dedicated support team responds quickly and resolves issues smoothly.
However, some reviewers were not happy with certain design details and pocket durability, reporting specific issues like fraying materials or velcro failing prematurely during use. A few consumers also noted instances where support responses regarding minor product defects fell short of their expectations.
Auto-generated from all reviews of this business. For reference only.
I love my PRVKE 21!!! And have had plenty of compliments on it too--- throw in that WANDRD gives vets a very large discount, and what could be better?? I'll tell you what-- their customer service. Had a problem with my bag on an internal pocket. Reached out to them a day earlier to start the process of determining what if anything they'd cover. Despite their clearly stating it would take multiple days to review it- today!!!!! I had an email from them, with a code, to completely replace my backpack. You literally can't ask for better customer service, or for a company to stand behind their product more than Wandrd. This is my second Wandrd purchase, and I bought this backpack only because i loved the Rogue sling I bought about a year ago, just wanted something bigger.
The bags are amazing. I have a few fanny packs the 40L duffle. Both have held up well in snow and rain while i’ve gone snowboarding and traveling. The quality and style is unbeatable. Plus, it’s all comfortable. The customer service has been helpful, professional, and personable if ive ever had any questions. I would recommend any wandrd merchandise to anyone.
Best swim bag ever! I've had it for over a year now and it is quality. I use the CarryAll 40L with some of the accessory straps to have my kickboard and fins. You could shove your board and all your swim gear into the bag because it is huge but I like to have it on the outside. Got the accessory straps in different colors to personalize my bag. Love the products, quality construction and sweet colors. Is this bag meant for travel? Yes, but it is a killer swim bag!
Bought a prvke for daily use and used it for about 2 weeks carrying a laptop and edc carries (barely filling the bag. After 2 weeks the Velcro started to rip off the roll top so I hit up support hoping they’d be helpful. They told me to fix it myself. Ever since I refuse to buy from this company. Worst quality bag and customer support I’ve ever experienced. Their warranty should cover their manufacturing defects no matter how small. Now I only buy from legit craftsman and designers such as nomatic, peak design, evergreen, and clever supply co to name a few of the best.
Edit: it’s not one single stitch as wandrd has replied here suggesting to devalue my honest review of their quality and service. Don’t buy from them.
Edit 2: still being gaslit by this company telling me what issues I am having with the bag I bought from them. It’s unreal. Here to leave an honest review yet they want to twist the plot. Buy nomatic, buy peak design, buy evergreen, buy clever supply, buy wotancraft!
Reply from WANDRD2026-03-10
Hey Devin,
Sorry to hear that your experience wasn't as premium as others have had with us. It looks like your warranty claim was back in 2024, and we offered to cover the cost of a repair for that single stitch that came loose on the velcro. (Edit: From the picture provided in your claim, it appeared to be one stitch.
https://drive.google.com/file/d/1KMTKMWRm_KbEzZ07sk2lmUSGn5jPmHiA/view?usp=sharing
If it's more now, apologies for the misunderstanding. Happy to review any new photos after a repair.)
Most of our customers actually prefer to get small issues like that one fixed locally, rather than go through the hassle of waiting for a replacement and cause additional pollution to the planet. We take our commitment to the environment very seriously and having barely damaged bags end up in landfills hurts us all. At this time, WANDRD doesn't have a dedicated repair facility, so we allow our customers to choose one they trust locally, rather than shipping it back and forth.
Fortunately, the lifetime warranty is still in effect on your bag, so if you ever do get it fixed locally (usually less than $10 at a local shoe repair/luggage repair shop), we'll happily reimburse you fully for it. Just send us a receipt of the work. Have a nice day.
This backpack has proven to be the most exceptional I have ever possessed. It successfully endured my deployment on a navy vessel, offering ample storage for all essentials required for a three-day excursion. When worn, it maintains the appearance of a standard backpack. I am thoroughly impressed with this product. Thank you, Wandrd.
Amazing products and truly outstanding lifetime warranty support
I’ve been using WANDRD products since 2019 and over the years I’ve collected several of them — currently four backpacks and bags. I’ve always been a huge fan of the design, build quality, and how practical they are for travel and photography. They’ve been with me on many trips and have held up incredibly well.
Recently I had an issue with the zipper on my PRVKE backpack that I originally purchased back in 2019 and have used extensively ever since. The waterproof coating around the zipper started deteriorating and it affected how smoothly it closed.
I contacted WANDRD support and submitted a warranty claim. Honestly, I didn’t expect much since the bag has been used a lot over the years — but to my surprise the issue was fully covered under their lifetime warranty and they sent me a brand new replacement backpack.
The whole process was incredibly fast and easy, and I’m genuinely grateful for how smoothly everything was handled.
The products themselves are fantastic and clearly built to last, but it’s even better to know that the company truly stands behind them if something does happen.
Five stars for both the products and the customer support. I’ll definitely continue using and recommending WANDRD gear.
Wandrd's lifetime warranty support is absolutely exceptional and I couldn't recommend them more highly. I thoroughly enjoyed my PRVKE backpack for seven years, until some external and internal seams came apart, and the bag was no longer usable. The support team provided me with a brand new replacement backpack. Fantastic!
First of all, if you buy a Wandrd product, you are asked for an opinion. With a system run by Okenda; if it's positive, it's published on the site; if it's negative, as in my case, it's simply ignored. This is not fair to potential customers and may in fact constitute an example of misleading advertising. This is the reason why only positive comments are found.
Wandrd sells products that are now obsolete and no longer accepted by professional sellers with a system “mistery pack” in which he promises discounts of 50%, leaving the doubt to the potential buyer of which product he will then find a nice acquired package. Since Wandrd knows the overall quantitative composition of the packages and the buyer does not, the latter is severely disadvantaged and the promised discounts are not effective. In conclusion, you end up paying for an item much more than it is worth.
Finally, if you want to return a wrong purchase, as required by EU legislation on web shopping, you must cover the return costs, which makes returning it impossible or inconvenient.
........
Your answer deserves some clarification.
First of all, you had two reviews because one concerns the purchase of a Mystery pack and the other the review system adopted by Wandrd which publishes only the positive ones.
Regarding reviews, there are many comments on when that say okenda only publishes positive reviews; for this reason, it is used by companies that fear negative ones. A company cannot legally publish only positive reviews and hide negative ones, as it is considered an unfair and deceptive business practice, prohibited by transparency and competition regulations; it is obliged to show a complete and authentic picture, The fact that you give a discount to those who give reviews is an additional aggravating factor.
About the Mystery pack , you proposed a unrealistic and unaffordable only after the following communication that I send you on the matter: ""The Mystery Pack is intentionally sold at a significant discount" .... in the pack I recevied there is not a significant discount. Very easy to prove.
The package does not correspond to your notice (included at the bottom) because it could never have a value of 136 euros. I remain of the opinion that your advertising notice is "misleading advertising." Only if it is demonstrable that at least 2/3 of the sales in this category are Rogue 6 and 9 L have different colors, could the opposite perhaps be argued. Otherwise it would be certified that this is a so-called lemon sale. I remind you that your own advertising claims that the new product Rouge V2 4 L is significantly better quality and has a price on your site of 129 euros, with a wide choice of colors.
I remain of my opinion that Wandrd should proceed with a refund upon return.
In any case the German justice system, which essentially overlaps with the corresponding European Union legislation, has declared that mystery boxes fall under the same right of return as any other online purchase. If you are looking for a specific ruling on this issue of the Italian and/or European justice system, this is certainly a useful opportunity to obtain it for the Wandrd Mystery pack".
This is a matter of principle for me, certainly not the expenditure of EUR 78. This communication alone, in terms of time and professionalism employed, costs me much more. Perhaps it's time for you to prove the authenticity of the statement "as a customer, you're part of the WANDRD family" and the corporate reputation associated with it."
I remain of my opinion that the review system published on the Wandrd website, the sale of Mystery packs and the payment required from customers for returns of purchased items are "unfair" to consumers.
About your advice,
Reply from WANDRD2026-01-20
Hey Maurizio,
It looks like you've left a few negative reviews on Trustpilot about us. Thank you for your feedback, even if it's negative. After reviewing your emails, as well as negative reviews, I'd like to address your concerns:
According to your emails and order, it appears you purchased the ROGUE mystery bundle. In this bundle, it's advertised as a randomized product between a 3L, 6L, and a 9L ROGUE sling.
Here's the website description:
"FINAL SALE! If you love surprises almost as much as you love gear that can survive a little chaos, the ROGUE Mystery Box is your new obsession. Crack it open and you’ll score a ROGUE v1 Sling—either the 3L, 6L, or 9L—all built with that rugged, street-smart DNA the ROGUE line is known for."
It's a fun way of getting a huge discount on something totally random within these three products. We've had hundreds of customers purchase these mystery boxes and the feedback has been overwhelmingly positive. Our warehouse randomly grabs one and people love the surprise and the discount.
From your emails, you stated that you received a 3L sling and were not happy about it--even though it's exactly what was advertised. Potentially any one of the three, randomly chosen by our warehouse. I'm sorry it didn't work for your needs, but it was a 1/3 chance to get that size.
The 3L sling retails for 109 EUR before shipping, and you received yours through the Mystery box for 69 EUR before shipping. (Which as previously stated, could've included any of the three sizes.) Stating that this is not a good discount, is in my opinion, false. Even though you didn't receive one of the bigger sizes that you clearly wanted, you still received an item for a fraction of the retail cost.
Then, even though it was purchased as a final sale item (clearly marked in checkout), we made the exception for you to return it, but you weren't happy that we weren't also able to cover the cost of a return label. We're a company located within the US, so with our EU carrier rates, providing a return label would've cost about 80-100 EUR to make. On all outbound shipping within the EU, we actually already cover the majority of the shipping for customers, but we're unable to also cover it for returns. We're a small company of under 15 people, so we can either choose to keep our prices low and be transparent about shipping, or be like other larger companies and raise the price of our items and falsely advertise "free shipping" like many others do. We chose to be transparent, rather than lie to our customers.
For your concern about reviews, "Okendo" is an automated review platform that goes through reviews our customer's provide. We have bad reviews of products on the site, just as we do good ones. I inspected your review and it looks like yours was denied by the automated system because it had nothing to do with the actual product itself. It was all about not getting a bigger size and being unhappy about the return shipping cost. You're free to leave a review about the product itself.
I would recommend purchasing WANDRD products only in person at one of our many authorized retailers in the future. In addition, a mystery bundle might not be the option for you if there's a chance you won't be happy with one of the products you might receive.
From now on, all my backpacks will be purchased here. Great product with a true "lifetime warranty"
I bought the prvke 31l in 2019. The bag is superb, perfect fit as EDC but as well as weekend/long-weekend travel, good for small camera sets or big camera sets, i normally travel with dlsr + extra lense + drone. After extensive use i had a problem with a zipper and one of the straps. I just requested the execution of Life Time warranty ( 6 years after ) and they just sent me a new bag.
Great product & a brand that executes on his word, this is unique, 100% recommend.
The quality of this brand is reflected not only in its products, but also in its outstanding customer service and support. It’s clear that they take the user experience very seriously, caring not just about how their products perform, but also about the guidance and assistance they provide throughout the entire process.
In my case, the support I received was excellent, professional, responsive, and genuinely customer-focused. This level of commitment makes a real difference and builds a lot of trust in the brand.
I am very satisfied with both the product and the overall experience, and I would definitely recommend this brand.
Absolutely an amazing company, with the products as described, that has lifetime warranty. I had my bag for almost 6 years, day to day use, and I love every inch of it, sadly the zip broke, but the customer service team resolved the issue and replaced the bag to the brand new product. I’m absolutely trilled that I will continue having it! Recommend to everyone!
Great bags they are constantly, genuinely improving… had a Warranty Claim made in 2013. I forgot about it till now (2025). They honoured it with excellent customer service and no fuss. Superb. Really cool to see a family owned business that stands behind their product like this.
This company has one of the best customer service I've ever experienced. The bottom of my DUO packback became unusable after around 2.5 years (the zipper rail ripped off of the fabric). After reaching out to Wandrd's warranty team, they responded within 2 days and immediately offered credit since sadly the DUO is discontinued. Despite this fluke I still believe Wandrd produces great quality products and their care for customers is the cherry on top.
The best customer service I’ve ever experienced. They were incredibly generous and understanding, and they solved the problem with my backpack in a way that went above and beyond my expectations. I’m truly impressed and very satisfied. Thank you!
Bought there version 1 Prvke 31L bag and after many years one of the seams ripped open. Their customer service was amazing and issued me their newsy model at no cost! They really stand behind there bags. I will also add that I have 2 other bags from them and have been using them since 2017. They make amazingly designed and quality items. And they are always looking to improve. Can’t recommend them enough!
Bought the PRVKE backpack for my college age son to use for his camera equipment and he loves it. He gets a ton of compliments on it and other photography major students asking where it is from. The zipper broke after 2 years of daily use and WANDRD is replacing the entire backpack as part of their warranty. Super impressed!! Great products and awesome customer service. Highly recommend!
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