Versatile, functional, and stylish camera bags and accessories, built using premium and durable materials. For the traveler, adventurer, and everyday wanderer.
WANDRD (wandrd.com) has a 4.5 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. 87% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-01.
Reviewers overwhelmingly had a great experience with this company and its offerings. Customers frequently praise the exceptional quality of the products, noting that the backpacks and accessories easily withstand years of heavy travel and daily use. People also emphasize the outstanding customer service and the reliable lifetime warranty, mentioning that the dedicated support team responds quickly and resolves issues smoothly. However, some reviewers were not happy with certain design details and pocket durability, reporting specific issues like fraying materials or velcro failing prematurely during use. A few consumers also noted instances where support responses regarding minor product defects fell short of their expectations.
Auto-generated from all reviews of this business. For reference only.I’ve been using a PRVK 31L pre-2021 model for seven years of heavy use. Recently, it developed a part defect, and the team responded within a day to help with the warranty and get my bag covered. Really efficient service!
I have the PRVKE 31L bag in the last 4 years. I’m using it everyday for photo/video/daily bag. It’s with me all the time. If I wipe it down looks like new with scratches that shows stories. This bag is awesome, once you have it you don’t look further. Quality, usability and style together. It lead me to buy a Veer, Rouge sling 6L and a Tote bag recently. Being in the Wandrd family is an awesome thing. They look after you. Their customer service is second to none. They are going above and beyond to accommodate your queries. I dealt with them twice only in the last 4 years but the results were always outstanding. Thank you Wandrd team for being true to your values. It means a lot to us, creatives.
Quite simply - the best customer service I've experienced. My story. Ordered product - specifically to carry a 16 " MBP. Product arrived, really liked it, however, it was just too small for intended purpose. Therefore, had to go back. Package was dutifully dispatched back towards HQ. Time passed, but no update. Then, one day, the package gets returned to me. WTF ! (hopefully that doesn't breach feedback guidelines). 1 single conversation with WANDRD customer services. Full return. Keep the bag. Come back and shop with us again because we've got lots of great products. Jaw dropped.
Never been that convinced about a brand! I purchased my first Wandrd backpack in 2018 and have been using it almost everyday ever since the past 7 years. It's traveled the entire world with me and flawlessly resisted every single situation I've taken it to. I own a few more different backpacks from the brand and each brilliantly completes a different task it was made for, with a solid built construction and material quality. The design details makes them a dream to use. Plus, the customer service is extremely quick, accommodating and human, which makes the overall brand experience extraordinary. Well done guys, keep your passion going!
Super impressed by the product and the customer service. I had an issue and they solved it immediately, no questions asked. That level of customer service is hard to come by. I bought the PRVKE4 bag and its truly the best bag out there.
I am impressed by the Wandrd team and the response to my warranty question. I owned my Prvke 21 for 3 years. Love the product and use it everyday. Was devastated when the zipper broke earlier this week. The team at Wandrd handled my question quickly and really came through for me. Thank you. Great customer service. I will be a customer for life!
I first bought by PRVKE 31L 8 years ago, it's by far the best backpack I have ever owned. I use it every. single. day. …and when the main zipper failed after 6 years, the customer service was simply outstanding: the damage was deemed too serious to repair and I was immediately offered a new bag, free of charge. Just like that. The only complaint I may have is that I would have preferred a repair as it's by far the most environmentally friendly option.
I've had a WANDRD Hexed Duffel for over 3 years now and it's travelled the world with me. Eventually after pretty heavy use there were a couple things that started to go (understandably) and the WANDRD team honoured the warranty incredibly quickly. I've recommended their products to a few friends who have purchased other items and the quality always holds up.
I have a PRVKE 21L and an HEXAD for a couple of years now and they're simply the best backpacks money can buy. The attention to detail and quality of the materials are outstanding. You can't really go wrong with these.
Thanks for the great feedback, Thiago!
The product is amazing, I have 3 different bags form WANDRD ad i'm happy with each one. Recently i had a problem with the PRVK and the customer service helped me in no time! Great experience!
I love the quality of this backpack and use it almost daily. After about a year and a half, a zipper on one of the main compartments broke, but the support team was fantastic — they sent me a discount code to order a new backpack. I only had to pay for delivery and received a brand-new one, which is pretty awesome. I’m really happy with both the product and the customer service!
Bag has been amazing since 2021, the original prvke. But unfortunately time in Hong Kong and sun lee to the nylon failing in both back straps. Unusual, sure. Happy to report amazing claims process, super fast response and delivery of a new prvke V3 - free of charge. Thank you to the team. Updated bag works great, and good here was minimal downtime.
I bought my PRVKE back in 2018, right after the Kickstarter launch, and it’s been my go-to bag ever since. I’ve used it for professional photo and video work in Hawaii, and it’s traveled with me across multiple countries as my carry-on — holding laptops, camera gear, extra clothes, and all the essentials perfectly. The size is ideal, and the roll-top design is one of my favorite features — super versatile for expanding storage or clipping on extra gear when needed. The camera access hatch on the side makes it ideal for on location shooting and weather ( for us at the volcanos) situations as well. After seven years of heavy use, the coating along the zippers started to fray and leave residue. I submitted a warranty claim, and within 24 hours WANDRD had a replacement bag on the way. I only had to cover minimal shipping — incredible customer service and support. It’s rare to see a product hold up this well for so long, and even rarer to see a company stand behind it like this. Huge thumbs up to WANDRD.
Thanks for your feedback, The Love Waters! We're stoked your original bag lasted for so long and that we were able to get your a replacement from the lifetime warranty!
Great customer service. I ordered 2 sling bags, but received one. They made it right and the bag itself is high quality. The reason why I love their sling bags so much it is because of the laptop storage feature. No longer do I need to find out the inner dimensions of the bag to put my laptop in. With these sling bags, you store your laptop outside of the main bag where there is a large external pocket!
I recently had to make a claim on a damaged product purchased from WANDRD. The customer service during this process was outstanding. The team kept me up to date at each stage, were highly professional and honoured their warranty. Their genuine interest in their customers was reflected in the way the team handled this matter. Very impressive.
Post a 2 stars comment on Wandrd website, not being posted, probably deleted. I bought a Prvke EDC, design of this bag is quite disappointing. You have to undo the magnetic handle to open it, which is very inconvenient. The roll-top uses Velcro that easily catches on scarves or coats in winter and will likely wear out over time — magnets would have been a much better choice. The front pocket is poorly made, with just a single stitched line as a divider, which was already coming apart when the bag arrived. For the price, I expected much better quality. Plus, it can't stand on its own.
Hey King, Thanks so much for your review of the PRVKE. We're sorry you had a bad experience with it. We know that we can't please everyone with new models of our gear, no matter what we do, so we appreciate the candid feedback. We honestly do review every single piece of feedback we get on our bags so that we're always finding ways to improve and grow. I hope you're able to have a better experience with another bag of ours in the future! Keep WANDRing!
I had an OG PRVKE bag from 2017, and when it finally kicked the bucket a solid 8 years later after traveling the world with me through countless weather conditions, I decided to test out that Lifetime Warranty. Thankfully, WANDRD means what they say. In a panic knowing that the weekend was coming soon and I had back to back weddings this month, I filled out the warranty claim PRAYING it would be seen before the next week in the hopes it would arrive as soon as possible. Marc answered my prayers and promptly sent me a code to replace my bag in its entirety! I’m waiting for it to come in now but I can’t wait to go on more adventures with my favorite brand of camera bag that truly is as rugged and tough as they say. I 🖤 U WANDRD. There will never be another for me.
So stoked! Thanks for your review and kind words, Krista!
I absolutely love my WANDRD bag – it’s incredibly comfortable, practical, and stylish. What impressed me even more was their amazing customer service: fast, kind, and truly supportive. It’s rare to see a company that genuinely stands behind its products like this. Highly recommended! I had an issue with my WANDRD bag and reached out to support. They honored their lifetime warranty, responded promptly, and resolved the problem without any hassle. That experience convinced me the lifetime warranty is real and dependable.
Thanks for your review, Alkuin! Glad you had a great experience.
I ordered the PRVKE EDC because the product listing stated the laptop sleeve was 42 cm deep — in reality, it's closer to 36 cm. My 16" MacBook doesn't fit at all. That’s false advertising. I paid €10 for shipping to receive the bag, and now it seems I'm expected to cover the return as well — despite the error being completely WANDRD’s fault. I submitted a return/exchange request through their website (no response), followed up via Instagram (told to email support), and then emailed them directly. Days later, I’ve still had no reply. I’ve made it clear that I need a UPS return label because I can't generate one myself — but they’ve left me hanging. As it stands, I’ve paid for a product that doesn’t match its description, can’t use it, can’t return it, and WANDRD is completely ignoring me. This is the kind of service I’d expect from a budget eBay seller — not a “premium” brand. Shockingly poor support and zero accountability. Avoid. UPDATE** I had a frustrating experience initially, the product I received (the PRVKE EDC) didn’t match the advertised specs, and I couldn’t get in touch with customer support despite several attempts via their website, email, and social channels. It felt like I was being ignored, and I was left unable to return the bag, which was really disappointing. However, after posting this review, WANDRD looked into the issue, they responded promptly and issued a full refund, no questions asked. While the situation was stressful at the time, I really appreciate that they took ownership, followed up publicly, and resolved things fairly. Mistakes happen, but how a company handles them matters, and in the end, WANDRD did the right thing. Thanks again to the team for sorting it out.
Hey James, I just checked our internal customer service log, and it looks like your @hotmail.co.uk email address is actually set up to block our emails. (We got a few responses from the server saying our email address didn't pass your hotmail verification. Not sure why.) We've actually responded several times to your emails, but it appears they never got to you for some reason. I'm sorry that you didn't get them. Either way, we processed a full refund on your order. I hope this helps!
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