Watchdives
Watchdives: great products and, most of all, customer oriented.
About watchdives.com
Data updated- Website
- watchdives.com
- Category
- Shopping & Fashion
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 86 reviews
- Replies to negative
- 100% (21/21)
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About this business
Watchdives was established in the year 2019 and mainly produce watches for well-known company, cooperating with them in accomplishing diversification. With the fast development last year, our company has become one of the most professional and competitive dive watch suppliers which is specialized in design,manufacture and sale of timepieces. After gain fame in domestic market. We begin to found watchdives.com website this year for worldwide watch lovers.
Written by the business, not verified by us.Is watchdives.com legit?
watchdives.com (watchdives.com) has a 4.6 out of 5 rating on OK.one, based on 246 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. 89% of reviews are 4 stars or higher and 6% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-10-25.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional overall product quality, beautiful dial finishing, and remarkably fast delivery times across international orders. People frequently highlight the incredible value offered by these well crafted timepieces. Many consumers also note that customer support is very responsive, polite, and consistently helpful when resolving any product issues. Some reviewers were not happy with occasional communication delays, tracking bottlenecks, and slow shipping times during exceptionally busy periods. A few people also mentioned experiencing difficulties when trying to navigate automated customer service responses or manage complex return processes.
Auto-generated from all reviews of this business. For reference only.What people say
Watchdives
Great quality to price ratio, excellent customer service!
Nice Watches with fast delivery
The watch is great and good quality.
The watch is great and good quality. It is a bit slow but it looks so good that I can overlook that.
Good watch, bad support
Nobody answers support questions. Caveat emptor. The watches are pretty great for the price, but be aware that you're not purchasing from a retailer.
Reply from watchdives.com2025-03-07
Hi, Thank you for your feedback. We’re glad to hear that you’re happy with the quality and value of our watches, but we’re sorry that our customer support did not meet your expectations. We understand that having questions or concerns and not receiving a timely response can be frustrating. Regardless of where a customer purchases from, we believe responsive after-sales support is an important part of the experience. We’re working to improve our response times and communication so that customers can receive the assistance they need more reliably. If you still have an unanswered question or an unresolved issue, please contact our customer service team with your order details. We’ll be happy to review it and assist you. Thank you again for the honest feedback and for recognizing the value of our watches. Best regards, Watchdives Customer Service
Amazing customer service
I had a great experience with their customer service! They answered all my questions and also sent me a spare part I requested by only charging a shipping fee of $10. Amazing customer service! I will definitely buy another watch from Watchdives. Cheers from Sydney.
great watch!
very happy with my purchase!
Poor customer service I purchased a…
Poor customer service I purchased a… Poor customer service I purchased a secondhand titanium dive watch when I received it in my mail the watch movement was not working correctly after several emails and two videos. The customer service from China only responded with the same statement. Sorry for your wait. We will get to you as soon as possible no mention about an exchange or refund of purchase once again I sent a fifth email to the customer service in China and received the same response so I learned that this company does not up hold its warranty or guarantee. I did post this on my TikTok page and my Facebook page regarding do not purchase from this company due to poor customer service from China
Reply from watchdives.com2025-03-07
Hi, We’re sorry for the poor experience you had with our customer service. We understand how frustrating it must have been to report a movement issue, provide two videos, and follow up multiple times, only to receive the same response without a clear solution. We apologize that our team did not provide the timely and meaningful follow-up you deserved. We take warranty and after-sales issues seriously, and we regret that our handling of your case gave you the impression that we do not stand behind our products. That is not the experience we want for our customers. We would like to review your case again, including your previous emails and videos, and see what can be done to resolve the matter. Please contact us with your order or case details so we can locate the records and escalate the issue to the appropriate team. We respect your right to share your experience, and we sincerely apologize for the frustration caused. We hope we can have an opportunity to improve your experience with Watchdives. Best regards, Watchdives Customer Service
I bought WD5512 no scratches
I bought WD5512 no scratches. Fast shipping no delay and fast customer service
[UPDATED] Issues with shipping to Sweden
UPDATE (Feb 2025): I have been contacted by a Watchdives customer support representative. They have been very polite and asked how they can fix the issues. I shared some suggestions - some simpler and other ones more difficult to implement. Since then I noticed that they actually improved the website. For example, for many watches, they clearly list which countries they ship to. They mentioned that they will improve some other aspects as well. Due to the fact that they were willing to reach out and resolve the issue AND actually listened, I am changing my review from 1 to 3 stars. If they improve more things, I can see myself trying to purchase again and eventually giving them even more stars. THE ORIGINAL REVIEW: Unfortunately, the page is useless, because I cannot make any order. They claim that they ship to Sweden, but the system complains that my Swedish address is incorrect. I even tried to have it shipped to the literal center of the capitol, Stockholm - practically the most populated area in the whole country. The system claims that it's incorrect. They don't say WHAT EXACTLY is incorrect about it. Just this generic message. In addition to that, if I select Paypal as the payment option, it reserves the money (my card is charged) and only AFTER THAT it tells me that my address is incorrect. When I asked about it, they said that there is no order. Sure, there is no completed order. But there is a started/unfinished order. Don't you have logs about that? How can you not see that you reserved money via Paypal? I didn't do that. You did. How about taking responsibility for that? Instead, the answer was that I should contact Paypal myself. Basically, it's not their business, I need to deal with it myself. Well, thanks for nothing. After that communication they did not respond to any other messages I sent. I saw a lot of positive reviews, including here. That's why I wanted to try them. But my experience was very frustrating.
Reply from watchdives.com2026-08-27
Hi MN, Thank you very much for taking the time to update your review and for giving us the opportunity to address your concerns. We truly appreciate that you recognized our efforts to improve the shipping information and website experience. Your detailed suggestions were very helpful, and we’re glad to hear that you have already noticed some of the changes we’ve made. We also understand that there are still areas where we can do better, particularly regarding address validation, payment authorization, and communication when an order cannot be completed. These are important issues, and we will continue working on them. Most importantly, thank you for giving us a second chance and for being open to trying Watchdives again in the future. We hope that our continued improvements will earn your trust and, eventually, those additional stars. We sincerely appreciate your patience, constructive feedback, and willingness to help us improve. Best regards, Watchdives Customer Service
For homage. Always choose watchdives first …
I own a few items from watchdives now In my opinion every watch in that Collection is very well made and seems like it will last for quite some time I am also satisfied with the service from your company However thankfully I have never had a issue with the items being defective or having any problems as of yet
WatchDives always provide excellent…
WatchDives always provide excellent products which is always matched by stellar service. The quality of WD1016 is absolutely fantastic and the team kept me updated through the whole process.
Quality of product is excellent and…
Quality of product is excellent and order arrived quickly.
Poor customer service I purchased a…
Poor customer service I purchased a secondhand titanium dive watch when I received it in my mail the watch movement was not working correctly after several emails and two videos. The customer service from China only responded with the same statement. Sorry for your wait. We will get to you as soon as possible no mention about an exchange or refund of purchase once again I sent a fifth email to the customer service in China and received the same response so I learned that this company does not up hold its warranty or guarantee. I did post this on my TikTok page and my Facebook page regarding do not purchase from this company due to poor customer service from China
Reply from watchdives.com2026-08-27
Hi, We’re very sorry for the frustrating experience you had with our customer service. We understand that after reporting a movement issue, sending multiple emails and providing two videos, receiving the same “sorry for your wait” response without a clear explanation or proposed solution was extremely disappointing. We apologize that our communication did not provide the assistance you reasonably expected. Our intention is never to leave a customer without a solution, and we take warranty and after-sales concerns seriously. In this case, we clearly did not communicate or follow up with you as effectively as we should have. We would like the opportunity to review your case properly, including the videos and previous correspondence, and determine what options may be available. Please contact our customer service team with your order or case details so we can locate the full history and escalate it for review. We respect your right to share your experience, and we sincerely regret that our service left you with such a negative impression. We hope we can still have an opportunity to make this right. Best regards, Watchdives Customer Service
Great Product and Excellent Customer Service: Follow-Through and Resolution
I recently purchased a watch from Watchdives, and the product itself is impressive—great design and quality. There was a minor issue with one aspect not meeting my expectations, but customer service has responded quickly and offered a solution. Excellent follow-through and resolution. The team addressed the issue as promised, showcasing reliability and accountability. Highly recommended.
Reply from watchdives.com2025-01-05
Hi Sir Thanks for your purchase. We don't find your order record here. Please advise your order number or contact our service people if you need any help. We will solve for you. Happy New Year Thank you
Really good customer service
Fantastic watches ave tchdives. watches
Have three watchdives watches, all fantastic quality and value. Good communication with company and fast tracking and delivery Highly recommended
When it comes to Chinese watches…
When it comes to Chinese watches Watchdives is THE source. Buy with confidence, you won’t find a better selection and service anywhere.
Quality watches and straps.
Quality watches, straps and buckles all have been delivered quickly. Any communication has been professional, courteous and prompt.
After three months since purchasing the…
After three months since purchasing the watch and many wrong clasp screws sent to me I received two more clasps today, I was informed that the screws that came with the clasps were too short so was told to use the original screws that came with the watch. Of course as I had told them on numerous occasions that these do not fit, I can confirm that they don't! How difficult can it be to send the right screws for the clasp. I have now given up,I can confirm that I now have 4 clasps for the watch that are all useless.
Reply from watchdives.com2024-11-28
Hi, We’re very sorry for the frustration and inconvenience this situation has caused you. After three months of communication and multiple attempts to provide the correct clasp screws, we understand why you have reached the point of giving up. Sending several clasps without resolving the actual screw compatibility issue clearly did not solve the problem, and we apologize for the time and effort you have spent on this. We also understand that you had already explained several times that the original screws did not fit the replacement clasp. Asking you to use those same screws again was clearly not an effective solution. We would like to take responsibility for reviewing this properly rather than asking you to keep trying different parts. Please contact our customer service team with your original order details so we can identify the exact bracelet/clasp combination and determine the correct screws required. We sincerely apologize that such a simple issue has turned into such a lengthy and frustrating experience. Your feedback has been noted and will be used to improve our parts and after-sales support. Best regards, Watchdives Customer Service
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