About watchdives.com
Data updated- Website
- watchdives.com
- Category
- Shopping & Fashion
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 86 reviews
- Replies to negative
- 100% (21/21)
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About this business
Watchdives was established in the year 2019 and mainly produce watches for well-known company, cooperating with them in accomplishing diversification. With the fast development last year, our company has become one of the most professional and competitive dive watch suppliers which is specialized in design,manufacture and sale of timepieces. After gain fame in domestic market. We begin to found watchdives.com website this year for worldwide watch lovers.
Written by the business, not verified by us.Is watchdives.com legit?
watchdives.com (watchdives.com) has a 4.6 out of 5 rating on OK.one, based on 246 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. 89% of reviews are 4 stars or higher and 6% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-10-25.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional overall product quality, beautiful dial finishing, and remarkably fast delivery times across international orders. People frequently highlight the incredible value offered by these well crafted timepieces. Many consumers also note that customer support is very responsive, polite, and consistently helpful when resolving any product issues. Some reviewers were not happy with occasional communication delays, tracking bottlenecks, and slow shipping times during exceptionally busy periods. A few people also mentioned experiencing difficulties when trying to navigate automated customer service responses or manage complex return processes.
Auto-generated from all reviews of this business. For reference only.What people say
You only recognize bad service when you need it
The delivery went smoothly and the watch looks good. Unfortunately, the watch developed a deviation of 30s/day within the first month, which increased to 2 minutes per day after 3 months. Watchdives does not consider itself obliged to take action here. You should go to a watchmaker yourself for fine adjustment. However, they did not want to accept the prices quoted here. The solution is for me to send the watch to China at my own expense. For me, this is absolutely unacceptable business practice and does not comply with the law. Ergo: be careful. Firstly, a new watch should not behave like this. Secondly, you only recognize bad service when you need it.
Reply from watchdives.com2026-08-27
Hi Martin, Thank you for sharing your experience. We’re glad to hear that the delivery went smoothly and that you were initially happy with the appearance of the watch. However, we’re sorry that the accuracy of the movement deteriorated and that our after-sales service did not meet your expectations. We understand your frustration with being asked to have the watch regulated locally and with the subsequent discussion regarding the cost of that service. We also understand that returning a watch internationally for inspection or repair can be inconvenient and costly. We take your concerns regarding the watch’s accuracy seriously. Rather than asking you to continue going back and forth, we would like to review your specific case, including the measurements you reported and the previous communication regarding local regulation and return arrangements. Please contact our customer service team with your order or case number so we can locate the details and escalate the matter for review. We sincerely apologize for the frustration caused. We appreciate your feedback and will continue working to improve both our quality control and after-sales service. Best regards, Watchdives Customer Service
Poor customer service
I placed an order on Saturday of this week with a delivery time of 4-6 working days. It is currently Thursday and the order status has remained unfulfilled since purchasing the watch. As the email I received confirming my order stated that I would be notified when the order had been dispatched and having received no such notification I have attempted to contact the company on two occasions. As yet I have received no return correspondence and this I find very poor. I recognise that the package could still very well be delivered in the timescale outlined but the customer service is seriously lacking currently.
Reply from watchdives.com2026-08-27
Hi, Thank you for sharing your experience, and we’re sorry that you have not received a timely response from our customer service team. We understand your concern. Even if the order was still within the estimated 4–6 working day delivery window, you contacted us twice and reasonably expected an update regarding the status of your order. Not receiving a response is frustrating, and we apologize for the poor communication. Your order status may remain “unfulfilled” while the order is being processed, but we agree that you should not have to chase us for information. Once the order is dispatched, the shipping notification should be sent accordingly. Please contact us with your order number if the issue is still unresolved, and we will be happy to check the latest status and provide you with an update. We appreciate your feedback and will work to improve our response times and communication. Best regards, Watchdives Customer Service
Good stuff
Great well built product at great prices.
Poor customer service
placed an order on may 3rd, followed up on on May 7th & 12th and all got a answer saying it's being shipped today. Sent an email on May 19th asking where is my order and they did not respond yet. Poor customer service. Second thought of buying from them again...
Reply from watchdives.com2026-08-27
Hi Chakrapani, We’re sorry for the frustration and disappointment caused by the delay and, especially, by the lack of response to your May 19th email. We understand your concern. After contacting us on May 7th and May 12th and being told that the order would ship, you reasonably expected a dispatch confirmation and tracking information. Having to follow up again without receiving a response is not the level of customer service we aim to provide. We sincerely apologize for the poor communication. We would like to check what happened with your order and why the expected shipping update was not provided. Please contact our customer service team with your order number so we can locate the order, verify its current status, and provide you with a clear update. Thank you for bringing this to our attention. We hope to have the opportunity to resolve the issue and restore your confidence in Watchdives. Best regards, Watchdives Customer Service
Perfect!
Second trial (first time watch was out of stock) Perfect service, robust packaging and super fast shipping to Europe! Amazing watch Watchdives x San Martin Titanium 39mm Dive Watch SN0121T-GA with amazing price!
Watchdives team and products
Excellent people ( staff) excellent watches.
Great experience
Responsive to my questions with great communication, fast shipping, and a very good product. Will definitely visit Watch Dives again!
This is the second watch I have bought…
This is the second watch I have bought from Watchdives and I have been delighted both times. This time, I bought a San Martin Year of the Snake blue guilloche dial. The service from Watchdives is superb. Very fast delivery and I was kept informed all the way. The watch itself is fantastic. I thoroughly endorse both the watch and Watchdives.
Amazing quality watches
Super fast delivery and phenomenal product selection
Seamless transaction with speedy delivery. Highly recommend.
Nice watches but shipping takes longer…
Nice watches but shipping takes longer than expected.
Quality of the clasp was poor but....
Quality of the clasp is poor. Very loose tolerance at the screws so it feels a little insecure and requires a "knack" to secure it properly. The watches I have had before have been great, especially considering the price. I have 7 or 8 of them from memory. I have overall been happy with watchdives as the delivery and quality is generally good. Unfortunate the the new "on the fly" clasp seems to have sloppy qc. UPDATE However, after my initial disappointment, the customer service team contacted me and were very professional they offered a complete refund immediately and responded quickly to my concerns. As I said above I have bought several (9 as i have now counted) of their watches and have been extremely pleased with the quality and have never had cause to complain so it is pleasing that when there is an issue, however unlikely, they took action a remedied it immediately. Overall happy despite the negative start to this review.
Good watches
Good watches. Good service. Good company to deal with. Can't ask for more.
Every watch I've had from watchdives
Every watch I've had from watchdives, six now so far, have all been fantastically made and the finishing is way above the price point. Highly recommended.
Good company
Good company, good watches
Very positive experience. Would recommend this shop over AliExpress.
Very good customer experience.
Excellent Watches
Excellent Watches, very fast shipping, excellent quality...I Love this watch. The titanium is high grade, very light, robust and beautiful blue lume... I recommended the this page
One weird ride
Watch arrived after 2 weeks - its a good watch and well worth the money. What was a really bad experience was the shipping both in China and the US. It amazes me that companies such as Watchdives will spend quite a bit of time establishing trust as a business, then hire the most incompetent shipping partner who ruines it for them. Watchdives uses 4PX who then uses BFE Corportion limited which is universally hated. I've had inaccuracies in tracking from the get go. The USPS was certainly no help either. Look, buy the watch (its great quality) and then forget totally about it.....when it eventually shows up you will be ok with it. For Gods sake, don't try to track it or make sense of the notifications. Or, pay the extra money to get fedex on it.
Reply from watchdives.com2026-08-27
Hi, Thank you for your detailed feedback. We’re glad to hear that you’re happy with the watch itself and feel it offers good quality for the price. That said, we’re sorry that the shipping experience was so frustrating. We understand how confusing and stressful it can be when tracking information is inaccurate or different carriers provide inconsistent updates, especially during an international shipment. We appreciate you pointing out the issues with the shipping process. While several logistics partners may be involved in international delivery, we recognize that the overall experience reflects on Watchdives, and we need to do better in providing reliable tracking and clearer communication. We’re also pleased that you mentioned expedited shipping as an alternative. We will continue working with our logistics partners and reviewing our shipping options to improve the experience for future customers. Thank you again for your honest feedback and for recognizing the quality of the watch despite the shipping difficulties. Best regards, Watchdives Customer Service
Great watch
Great watch, seamless ordering and very quick delivery A+++
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