We Are Knitters (weareknitters.com) has a 4.4 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is good. 83% of reviews are 4 stars or higher and 6% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Ordered 3 skeins then realized a week and a half later once I started my project that I needed 2 more and they were out of stock. Tried to contact them about when they might have more in stock but never got a reply. Settled for ordering another 2 skeins of another color to make my project stripped now vs one solid color, it was an ok compromise but wasn't my first choice. Better than starting over with different yarn....
Reply from We Are Knitters2026-01-26
Hi Katrina, thanks so much for sharing your feedback with us, we promise we will continue to do our best and we thank you for your patience, too!
Sorry to leave a lower rating, always top quality and fantastic patterns. However, customer service needs to improve. I made an order on Dec 26 which shows as not processed after almost 2 weeks. Promised shipment time was 5-6 days. I placed another order days later which is already on its way. I've been trying to contact customer service for almost a week now, no answer at all... not per chat, or per email. Thank you for looking into this. Order 562257
Reply from We Are Knitters2026-01-12
Hi there, thank you for sharing your feedback with us. We apologize for this long wait however your order is on its way, and you will finally soon receive your order!
L
Lesleyann · 43 reviews · Experienced 2025-11-26 ·
★★★★★
Tupelo Kit, hand painted yarn
I order the Tupelo Kit on the train back from a holiday in India, so it would arrive once I'd finished emptying my case.
Sadly DHL didn't deliver it and eventually rang and told me I had given the address details.... This was annoying as they'd held it up for 6 days and of course I know my own address.
When I contacted WAK, the lovely Candelaria, was on the case immediately, and has followed up at every step. So a big thank you to her. I can't say how beautiful the hand painted sprinkles yarn is, like knitting with a cloud!
When I ordered my Beautiful sweater I failed to see color options. I wanted white yarn but it’s been out of stock for several months. I obviously missed the other color choices and did not understand the system. Nor is it explained on the site. This is important. You are new to us and therefore are not aware of what circuls and squares mean. Therefore I received an anticipated order in a color totally different and not liked at all. You need better communication between you and your customers.
You’ve taken the internet by storm and it’s very exciting. Expensive but exciting. And at your prices you should be offering free shipping.
Reply from We Are Knitters2025-11-20
Cathy,
Thank you very much for your feedback! We always welcome constructive suggestions, they will not fall on deaf ears! I have taken note of your contribution and will communicate it to our team. 😃
Regarding the shipping costs, please note we do offer Free Shipping for all US orders over USD100.00
We will also introduce very soon something new that involves shipping, among other topics, but am not allowed to say more right now... Stay tuned to our newsletter !
