We Are Knitters (weareknitters.com) has a 4.4 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is good. 83% of reviews are 4 stars or higher and 6% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
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Susan Simon · 10 reviews · Experienced 2026-03-18 ·
★★★★★
The yarn that I received is luxurious
The yarn that I received is luxurious - I love how it feels and love how it looks once it has been knit. I am trying to get used to the giant needles that came with the kit - don't love them yet but I'm giving it time. I have never knit with this combo of needles and thick yard before so I am not sure how my stitches should be looking. I haven't found a resource with the company yet that can help me with my questions.
Reply from We Are Knitters2026-03-20
Thank you!
One advantage of the combo 15mm needles/Yummy Yarn is you can see progress in no time. Rows are knit very quickly! (Especially satisfying for beginners)
The main technique of our Simone Cardigan is "stockinette" stitch so the right side of your work should looks like "Vs"
Regarding your stitches doubt, feel free to send pictures of your actual work to our Customer Service team by email [email protected] , we are here to help you until your project is finished.
I ordered two projects and a project bag after not purchasing kits for a while. I have experience with WAK so I knew the yarn would be great quality, but I had never ordered a bag from them before and I LOVED the simple new WIP bag that launched. Truly, it is what I was most excited to get.
Well, it came and it was quality material, looking just like the picture on the store. Unfortunately, the pocket on my bag was defective and the bottom stitches not enforced. Before I realized this, I lost some of my own items I'd put in the pocket (small knitting scissors, a cable needle, loose stitch markers). Customer service worked with me to replace the bag, free of charge. When I told them that I was frustrated because I'd lost the items from the pocket, and that was frustrated because crafting scissors are not cheap and I already have a hard enough time keeping track of my cable needles.. They responded by offering to send me a bag of accessories to replace what I'd lost. Even though they could not replace the items perfectly because they did not come from We are Knitters, the company still found a way to make up for my missing items. I truly appreciate them going out of their way to get me back these things. Knitters, know how important it is to have a good pair of scissors and stitch markers at the ready. I'll definitely purchase from this company again.
Reply from We Are Knitters2026-03-16
Thank you for review and again, our most sincere apologies for the defective bag.
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Jo Yang · 1 review · Experienced 2026-03-11 ·
★★★★★
I can not find my first choice yarn.
Reply from We Are Knitters2026-03-13
We are sorry to ready the yarn you're looking for is out of stock.
Do not hesitate to contact our Customer Service team, they will be able to give you more visibility on restock ETA or discontinued yarn/colors:
Order was very easy to make on the web site. Package arrived very fast, 4 days. It was exactly what I ordered.
Reply from We Are Knitters2026-03-09
Perfect, thank you!
J
Jennifer Shimer · 1 review · Experienced 2026-01-14 ·
★★★★★
Slow customer service
So, I had sent an email for a refund and no one responded (it got lost in the ether). Then I sent multiple requests and finally (after a month) it got escalated. I eventually got the refund, I had to send another email because the return label wasn't attached, and it took forever for customer service to respond. I wish you were more responsive as this could have been a very quick response. Your products are great, but slow customer service will hurt you in the long run.
Reply from We Are Knitters2026-03-05
We are sorry about this unusual delay due to a bug from our bot.
We made sure to raise your comment to our CS team.
Please also remember we answered you within 15 hours when you first contacted us about the discount code you forgot to apply for that very same order !
This is also reprensative of our Customer Service;-)
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Florence Bell · 2 reviews · Experienced 2026-03-02 ·
This time the kit came with the needles and yarn. Both lovely They were also very patient and helpful with my user error regarding the pattern!! Thank you wak.
Reply from We Are Knitters2026-03-02
[EDIT] You're welcome!
Hi Jennifer, thank you so much for taking the time to share your feedback with us, I've asked our customer service to reach out to you and help you find the instructions for the neck of your sweater in the pattern so you can complete your project, we are sure it will be lovely!
EDITED TO ADD:
Ultimately, We Are Knitters DID take care of my issue and sent me a new order to the correct address. It took some perseverance, but they did make it right. Thank you, We Are Knitters!
I placed an order and LITERALLY 5 seconds later realized that the incorrect address had auto populated in Shopify. I sent an email immediately upon noticing this. After no response for a few hours, I attempted to chat with the bot on the website and it sent an email to the company. The response I received the next day was that orders in an advanced state or after shipping cannot be modified. But I made this request when the order was 5 seconds old, not in an advanced state. I am very disappointed and now cannot get my order.
Reply from We Are Knitters2026-02-25
We are sincerely sorry about this situation, but our Customer Service team is based in Europe and could not attend your request until 11AM (Madrid time) this morning.
Our Customer Service is opened from Monday to Friday 8AM to 5PM (European time GMT+1).
When your ticket has been handled by our Customer Service team, your order was already prepared by our US warehouse staff and could not be stopped.
Please answer your ticket with the correct shipping address that we still have not received.
Do not worry, our Customer Service will fix this for you!
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Anonymous · 12 reviews · Experienced 2026-02-24 ·
★★★★★
Prompt response to my question
Reply from We Are Knitters2026-02-24
Thanks!
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Sandy · 2 reviews · Experienced 2026-02-23 ·
★★★★★
Disappointing
It’s sad, when you want to buy a pattern and you can‘t get it without yarn. The available colors of the yarn are very limited and the customer service isn’t helpful at all for finding alternatives. Looks very stubborn to me. I thought they want to make money with their business. Not very professional!
Reply from We Are Knitters2026-02-25
We are doing our best to restock as soon as possible but we also depend on our suppliers, transport and customs.
Regarding the patterns part of kit being sold separately, we do offer this opportunity during specific promotions.
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Milan Spil · 2 reviews · Experienced 2026-02-23 ·
★★★★★
This is an update
This is an update. After leaving negative review here someone from the company finally reached back out about my refund and the return. I returned the item, waited for four days from when the post office delivered it and had to email again to get the refund processed. Overall disappointing product and service, I would not order from here again.
Reply from We Are Knitters2026-02-24
Thank you for your comment.
We are sorry if your experience has not been the one you expected.
As we specified in your first review, you contacted us using a different/wrong email address. Therefore, the prepaid label that was created within 48 business hours could not be delivered.
Once we have been informed of the situation (through your TrustPilot comment), the label has been resent to the email address linked to your order confirmation email.
Our return instructions also clearly detail the timeline for your refund to be issued within 7-14 business days after reception of your parcel, as the returned items need to be inspected before being refunded.
Your refund has been issued 4 business days after reception of the parcel.
C
Canan · 6 reviews · Experienced 2026-02-19 ·
★★★★★
Perfect
Perfect!
Always so nice ideas!
Very good quality of the wool.
Best customer service!
I love “we are knitters”
Reply from We Are Knitters2026-02-19
Thank you so much!
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Lisa · 3 reviews · Experienced 2026-02-15 ·
★★★★★
Good customer service, poor quality yarn
WAK sent yarns from different dye lots in my first kit order. I sent an email via the WAK website and received a professional, friendly response within 48 hours to remedy the situation, including options. That said, the quality and color of the yarn (two colors in this kit) is quite poor. The cotton feels cheap, is substantially thinner than that featured in the photo of the Venice Tee that I ordered, and the color is weak and washed out. Given the cost of the kit at almost US$80, I don't think I will be ordering from WAK again.
Reply from We Are Knitters2026-02-18
We are sorry to read the items you received did not gave you full satisfaction.
Feel free to ask our Customer Service for a prepaid return label, we will refund your order 100%.
Your satisfaction is our #1 priority.
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Frances Marcus · 1 review · Experienced 2026-02-14 ·
★★★★★
Personal and prompt customer care
My customer service experience was very positive. I had two questions about yarn supply and pattern adjustments. Each enquiry was acknowledged and within 24 hours I received an answer to both queries. The response was friendly, helpful and prompt. I look forward to my next Son cardigan project!
Reply from We Are Knitters2026-02-17
Thank you!
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Deb in ATL · 3 reviews · Experienced 2026-02-09 ·
★★★★★
Fabulous customer support!
Fabulous customer support!! I received a pattern that is done with a chart, not written out. Charts are impossible for me due to an eye condition. I emailed to ask for a return and they offered me another pattern, written pattern, and a free skein of yarn due to higher requirements needed. Now they would have taken back the kit, however, I wanted to knit! And they solved my problem. So excited to get the package and begin to work. Thank you!!
