FIGS (wearfigs.com) has a 4.1 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 75% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 89% of negative reviews. Last updated 2026-08-10.
Hey there,
Thanks for taking the time to share your feedback with us!
We're constantly seeking ways to enhance the FIGS experience, and feedback from our community plays a vital role in that process. I will make sure your message and sentiment are shared with the appropriate team for review.
We are excited that you chose to shop with us, and we hope you come back again soon 💕.
Wishing you a wonderful rest of your week!
S
SM · 1 review · Verified · Experienced 2026-05-14 ·
★★★★★
I love my FIGS jacket.
Reply from FIGS2026-06-03
Hey there,
Thanks for taking the time to share your feedback with us!
We're constantly seeking ways to enhance the FIGS experience, and feedback from our community plays a vital role in that process. I will make sure your message and sentiment are shared with the appropriate team for review.
We are excited that you chose to shop with us, and we hope you come back again soon 💕.
Wishing you a wonderful rest of your week!
O
Oscar · 1 review · Verified · Experienced 2026-05-14 ·
★★★★★
Shipping delays excessive
My order is still waiting to ship, despite being purchased and confirmed over 3 weeks ago. The items purchased will be of less interest to me after this kind of delay.
Reply from FIGS2026-07-14
Hey Oscar,
Thank you for sharing your feedback on your recent FIGS order and your experience with the shipment of your package.
Occasionally, tracking may pause while a package is moving between facilities or while it’s going through customs processing. This is completely normal, and updates typically resume once the shipment has arrived in its destination country and is prepared for local delivery.
We’re constantly seeking ways to enhance the FIGS experience, and feedback from our community plays a vital role in that process. I will make sure your message and sentiment are shared with the appropriate team for review.
We are happy to see that the package was delivered on June 4th. We hope you have recieved your package and are LOVING your FIGS!
We appreciate your message and hope you choose to shop with us again in the future!
I placed my order on the 12th of May, but until now, I have not received my scrubs yet. It now the 02nd of June.
Reply from FIGS2026-07-14
Hi Maribeth,
Thank you for sharing your feedback on your recent FIGS order and your experience with the shipment of your package.
Occasionally, tracking may pause while a package is moving between facilities or while it’s going through customs processing. This is completely normal, and updates typically resume once the shipment has arrived in its destination country and is prepared for local delivery.
We’re constantly seeking ways to enhance the FIGS experience, and feedback from our community plays a vital role in that process. I will make sure your message and sentiment are shared with the appropriate team for review.
We are happy to see that the package was delivered on June 5th. We hope you have recieved your package and are LOVING your FIGS!
We appreciate your message and hope you choose to shop with us again in the future!
Perfect fit (small) and I love the style and color creamsicle. Looks sporty and matches with my carrot colored jogger figs pants.
Reply from FIGS2026-06-02
Hey there,
Thanks for taking the time to share your feedback with us!
We're constantly seeking ways to enhance the FIGS experience, and feedback from our community plays a vital role in that process. I will make sure your message and sentiment are shared with the appropriate team for review.
We are excited that you chose to shop with us, and we hope you come back again soon 💕.
Wishing you a wonderful rest of your week!
Hi Habarakadage,
Thank you for sharing your feedback on your recent FIGS order and your experience with the shipment of your package.
Occasionally, tracking may pause while a package is moving between facilities or while it’s going through customs processing. This is completely normal, and updates typically resume once the shipment has arrived in its destination country and is prepared for local delivery.
We’re constantly seeking ways to enhance the FIGS experience, and feedback from our community plays a vital role in that process. I will make sure your message and sentiment are shared with the appropriate team for review.
We are happy to see that the package was delivered on June 4th. We hope you have recieved your package and are LOVING your FIGS!
We appreciate your message and hope you choose to shop with us again in the future!
If instacart can offer substitutions for out of stock items, why can’t Figs?
I order a set of scrubs on sale for nurses wk. they were too big so I exchanged them. Returned them right away. I got back the top I exchanged for, but not the bottoms. Not even an email or text asking if I wanted to change styles since mine was now sold out. I hate miss matched scrubs. Now I have to find a pair of pants and the discount is over. I should have been given the option and the discount applied to something else.
Reply from FIGS2026-07-14
Hi Jillian,
Thank you for sharing your feedback on your recent FIGS order and your experience with our exchange process.
We’re constantly seeking ways to enhance the FIGS experience, and feedback from our community plays a vital role in that process. I will make sure your message and sentiment are shared with the appropriate team for review.
I can't apologize enough that this experience was anything less than ideal. We would love to assist you further with this matter and help find a solution ASAP! Look out for an email from our team in your inbox shortly - we look forward to assisting you!
Well..I heard such great things about Figs, I was surprised the web site wasn't more intuitive with a gift card order. When I finally got the gift card order to fly, I received an almost immediate response that my "order" was being considered for approval. Okay? Then I received an email saying my gift was 'on its way! 100% team figs!' and THEN received yet another email saying my order had been cancelled? In the meantime, I didn' receive my $100 gift card and I had to rustle up $100 cash to give my brand new graduate nurse daughter a gift for her birthday. Know Figs is a great product, buuut...the website and follow up was...less than ideal, sorry to say.
Reply from FIGS2026-07-17
Hi Susan,
Thank you for sharing your feedback on your recent FIGS order and your experience with purchasing a gift card from our website.
We’re constantly seeking ways to enhance the FIGS experience, and feedback from our community plays a vital role in that process. I will make sure your message and sentiment are shared with the appropriate team for review.
I can't apologize enough that this experience was anything less than ideal. We would love to assist you further with this matter and help find a solution ASAP! Look out for an email from our team in your inbox shortly - we look forward to assisting you!
Hey there,
Thanks for taking the time to share your feedback with us!
We're constantly seeking ways to enhance the FIGS experience, and feedback from our community plays a vital role in that process. I will make sure your message and sentiment are shared with the appropriate team for review.
We are excited that you chose to shop with us, and we hope you come back again soon 💕.
Wishing you a wonderful rest of your week!
N
NI · 1 review · Verified · Experienced 2026-05-11 ·
★★★★★
Not happy at all
Not happy at all. I’ve bought A LOT of figs in the past and now only wear black and decided to purchase more. The sizing is inconsistent and decided to try a new style of pants and they’re so loose despite trying to tighten them. Really disappointed. The material is also odd and feels cheaper
Reply from FIGS2026-07-14
Hi Noor,
Thank you for sharing your feedback on your recent FIGS order and your experience with your most recent purchase.
We’re constantly seeking ways to enhance the FIGS experience, and feedback from our community plays a vital role in that process. I will make sure your message and sentiment are shared with the appropriate team for review. We truly apologize for any inconvenience this has caused you.
We have looked into the order and see that some of the items were returned! We completely understand wanting to have items that fit your tastes and expectations, and hope we can improve future designs.
If there is anything else we can help with, please do not hesitate to reach out to us directly.
We appreciate your message and hope you choose to shop with us again in the future!
Hey there,
Thanks for taking the time to share your feedback with us!
We're constantly seeking ways to enhance the FIGS experience, and feedback from our community plays a vital role in that process. I will make sure your message and sentiment are shared with the appropriate team for review.
We are excited that you chose to shop with us, and we hope you come back again soon 💕.
Wishing you a wonderful rest of your week!
Scrub tops aren’t sized correctly but the pants are perfection. The material feels wonderful!
Reply from FIGS2026-06-02
Hey there,
Thanks for taking the time to share your feedback with us!
We're constantly seeking ways to enhance the FIGS experience, and feedback from our community plays a vital role in that process. I will make sure your message and sentiment are shared with the appropriate team for review.
We are excited that you chose to shop with us, and we hope you come back again soon 💕.
Wishing you a wonderful rest of your week!
I love FIGS. The website is very simple to use. The quality of the scrubs material is great.
Reply from FIGS2026-06-02
Hey there,
Thanks for taking the time to share your feedback with us!
We're constantly seeking ways to enhance the FIGS experience, and feedback from our community plays a vital role in that process. I will make sure your message and sentiment are shared with the appropriate team for review.
We are excited that you chose to shop with us, and we hope you come back again soon 💕.
Wishing you a wonderful rest of your week!
Hi Marco,
Thank you for sharing your feedback on your recent FIGS order and your experience with the shipment of your package.
Occasionally, tracking may pause while a package is moving between facilities or while it’s going through customs processing. This is completely normal, and updates typically resume once the shipment has arrived in its destination country and is prepared for local delivery.
We’re constantly seeking ways to enhance the FIGS experience, and feedback from our community plays a vital role in that process. I will make sure your message and sentiment are shared with the appropriate team for review.
We are happy to see that the package was delivered on June 16th. We hope you have recieved your package and are LOVING your FIGS!
We appreciate your message and hope you choose to shop with us again in the future!
Always love a new set of Figs..this time I ordered two. I’ve worn for years and the quality never disappoints. The colors never fade and look professional day after day.
Reply from FIGS2026-06-02
Hey there,
Thanks for taking the time to share your feedback with us!
We're constantly seeking ways to enhance the FIGS experience, and feedback from our community plays a vital role in that process. I will make sure your message and sentiment are shared with the appropriate team for review.
We are excited that you chose to shop with us, and we hope you come back again soon 💕.
Wishing you a wonderful rest of your week!
I found some fantastic items on sale and could not be happier with my purchase. The products arrived quickly, exactly within the expected delivery timeframe, and I am thoroughly enjoying them. Communication throughout the process was excellent, keeping me informed every step of the way. Overall, a great shopping experience, and I would gladly purchase from this seller again.
Reply from FIGS2026-06-02
Hey there,
Thanks for taking the time to share your feedback with us!
We're constantly seeking ways to enhance the FIGS experience, and feedback from our community plays a vital role in that process. I will make sure your message and sentiment are shared with the appropriate team for review.
We are excited that you chose to shop with us, and we hope you come back again soon 💕.
Wishing you a wonderful rest of your week!
I recommended very satisfied 100% costumers, appreciated much..
Reply from FIGS2026-06-02
Hey there,
Thanks for taking the time to share your feedback with us!
We're constantly seeking ways to enhance the FIGS experience, and feedback from our community plays a vital role in that process. I will make sure your message and sentiment are shared with the appropriate team for review.
We are excited that you chose to shop with us, and we hope you come back again soon 💕.
Wishing you a wonderful rest of your week!
I ordered a shirt and pants from you, both in Burgundy. However, the colors do not match at all and are clearly different shades. I was expecting them to be the same color and form a matching set.
Reply from FIGS2026-06-02
Hey there,
Thanks for taking the time to share your feedback with us!
We're constantly seeking ways to enhance the FIGS experience, and feedback from our community plays a vital role in that process. I will make sure your message and sentiment are shared with the appropriate team for review.
We are excited that you chose to shop with us, and we hope you come back again soon 💕.
Wishing you a wonderful rest of your week!
R
Rafael · 1 review · Verified · Experienced 2026-05-09 ·
★★★★★
Just Perfect.
Reply from FIGS2026-06-02
Hey there,
Thanks for taking the time to share your feedback with us!
We're constantly seeking ways to enhance the FIGS experience, and feedback from our community plays a vital role in that process. I will make sure your message and sentiment are shared with the appropriate team for review.
We are excited that you chose to shop with us, and we hope you come back again soon 💕.
Wishing you a wonderful rest of your week!
I love the product. it's just that it would be nice if my orders are reflected on the account that I bought the product with; kind of like a digital closet. sometimes I buy a top with the pants I want sold out, so I wait for another year or when the color comes back, only to forget what color I had. and the PO# color codes don't work. I contact customer service and give them the codes and they can't even identify them.
Reply from FIGS2026-06-02
Hey there,
Thanks for taking the time to share your feedback with us!
We're constantly seeking ways to enhance the FIGS experience, and feedback from our community plays a vital role in that process. I will make sure your message and sentiment are shared with the appropriate team for review.
We are excited that you chose to shop with us, and we hope you come back again soon 💕.
Wishing you a wonderful rest of your week!
