FIGS (wearfigs.com) has a 4.1 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 75% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 89% of negative reviews. Last updated 2026-08-10.
Everything as promised and expected; including the quality! Will be back for more!
Reply from FIGS2026-07-29
Hey there,
Thanks for taking the time to share your feedback with us!
We're constantly seeking ways to enhance the FIGS experience, and feedback from our community plays a vital role in that process. I will make sure your message and sentiment are shared with the appropriate team for review.
We are excited that you chose to shop with us, and we hope you come back again soon 💕.
Wishing you a wonderful rest of your week!
I love my figs, but I wish they were a little tighter. I would say the sizes are a bit off, and the best bet is to size down.
Reply from FIGS2026-07-28
Hey there,
Thanks for taking the time to share your feedback with us!
We're constantly seeking ways to enhance the FIGS experience, and feedback from our community plays a vital role in that process. I will make sure your message and sentiment are shared with the appropriate team for review.
We are excited that you chose to shop with us, and we hope you come back again soon 💕.
Wishing you a wonderful rest of your week!
Hey there,
Thanks for taking the time to share your feedback with us!
We're constantly seeking ways to enhance the FIGS experience, and feedback from our community plays a vital role in that process. I will make sure your message and sentiment are shared with the appropriate team for review.
We are excited that you chose to shop with us, and we hope you come back again soon 💕.
Wishing you a wonderful rest of your week!
Products are good but returns process for UK customers is absolutely abysmal; used to be straightforward but I have tried to use instant chat and email with no response from a human.
Order 33679899
Reply from FIGS2026-07-29
Hey there,
Thank you for sharing your feedback regarding your recent FIGS order and your experience with the return of your items. We apologize for any inconvenience you experienced!
We’re constantly seeking ways to enhance the FIGS experience, and feedback from our community plays a vital role in that process. I will make sure your message and sentiment are shared with the appropriate team for review.
I can't apologize enough that this experience was anything less than ideal. We would love to assist you further with this matter and help find a solution ASAP! When you have a moment, could you please update this review or respond here with your order number?
With that, someone from our team can look into this further and follow up with the next steps! 🙏️
Hey there,
Thanks for taking the time to share your feedback with us!
We're constantly seeking ways to enhance the FIGS experience, and feedback from our community plays a vital role in that process. I will make sure your message and sentiment are shared with the appropriate team for review.
We are excited that you chose to shop with us, and we hope you come back again soon 💕.
Wishing you a wonderful rest of your week!
Great experience every single time! Always smooth process
Reply from FIGS2026-07-27
Hey there,
Thanks for taking the time to share your feedback with us!
We're constantly seeking ways to enhance the FIGS experience, and feedback from our community plays a vital role in that process. I will make sure your message and sentiment are shared with the appropriate team for review.
We are excited that you chose to shop with us, and we hope you come back again soon 💕.
Wishing you a wonderful rest of your week!
The quality of the scrubs is amazing! So comfortable for long shifts plus they are super cute/stylish. I love figs!
Reply from FIGS2026-07-26
Hey there,
Thanks for taking the time to share your feedback with us!
We're constantly seeking ways to enhance the FIGS experience, and feedback from our community plays a vital role in that process. I will make sure your message and sentiment are shared with the appropriate team for review.
We are excited that you chose to shop with us, and we hope you come back again soon 💕.
Wishing you a wonderful rest of your week!
excellent product, however they sell worldwide and o bought in France, but the invoice is in English. it should be on a country’s language basis.
Reply from FIGS2026-07-26
Hey there,
Thanks for taking the time to share your feedback with us!
We're constantly seeking ways to enhance the FIGS experience, and feedback from our community plays a vital role in that process. I will make sure your message and sentiment are shared with the appropriate team for review.
We are excited that you chose to shop with us, and we hope you come back again soon 💕.
Wishing you a wonderful rest of your week!
I was able to shop online and find a decent size, quality scrub, and process returns easily and free to find what fits best.
Reply from FIGS2026-07-26
Hey there,
Thanks for taking the time to share your feedback with us!
We're constantly seeking ways to enhance the FIGS experience, and feedback from our community plays a vital role in that process. I will make sure your message and sentiment are shared with the appropriate team for review.
We are excited that you chose to shop with us, and we hope you come back again soon 💕.
Wishing you a wonderful rest of your week!
I bought multiple scrubs from this company. One set of scrubs came with discoloration on it, when I went to return them, it was past the 30 days and they wouldn't return. I spent a lot of money and the quality that I got was not worth it.
Reply from FIGS2026-07-29
Hey Michele,
Thank you for sharing your feedback regarding your recent FIGS order and your experience with our items. We apologize for any inconvenience you experienced!
We’re constantly seeking ways to enhance the FIGS experience, and feedback from our community plays a vital role in that process. I will make sure your message and sentiment are shared with the appropriate team for review.
I can't apologize enough that this experience was anything less than ideal. We would love to assist you further with this matter and help find a solution ASAP! When you have a moment, could you please update this review or respond here with your order number?
With that, someone from our team can look into this further and follow up with the next steps! 🙏️
Hey there,
Thanks for taking the time to share your feedback with us!
We're constantly seeking ways to enhance the FIGS experience, and feedback from our community plays a vital role in that process. I will make sure your message and sentiment are shared with the appropriate team for review.
We are excited that you chose to shop with us, and we hope you come back again soon 💕.
Wishing you a wonderful rest of your week!
Poor customer service. There is no way to speak to a human. You just get auto responses via AI on email. I’ve been trying to resolve an issue with an undelivered item now for over 5 weeks. Poor communication and poor customer service.
Reply from FIGS2026-07-29
Hey Ron,
Thank you for sharing your feedback regarding your recent FIGS order and your experience with the shipment of your items. We apologize for any inconvenience you experienced!
We’re constantly seeking ways to enhance the FIGS experience, and feedback from our community plays a vital role in that process. I will make sure your message and sentiment are shared with the appropriate team for review.
I can't apologize enough that this experience was anything less than ideal. We would love to assist you further with this matter and help find a solution ASAP! When you have a moment, could you please update this review or respond here with your order number?
With that, someone from our team can look into this further and follow up with the next steps! 🙏️
This is the absolute BEST customer service experience I think I have ever experienced. This company goes out of their way to provide quality items as well as support the health care staff. They truly go above and beyond!Thank you!!
Reply from FIGS2026-07-25
Hey there,
Thanks for taking the time to share your feedback with us!
We're constantly seeking ways to enhance the FIGS experience, and feedback from our community plays a vital role in that process. I will make sure your message and sentiment are shared with the appropriate team for review.
We are excited that you chose to shop with us, and we hope you come back again soon 💕.
Wishing you a wonderful rest of your week!
Great product, best fitting scrubs I have had and the material is really nice. Since I bought them they are the only brand I now wear.
Reply from FIGS2026-07-25
Hey there,
Thanks for taking the time to share your feedback with us!
We're constantly seeking ways to enhance the FIGS experience, and feedback from our community plays a vital role in that process. I will make sure your message and sentiment are shared with the appropriate team for review.
We are excited that you chose to shop with us, and we hope you come back again soon 💕.
Wishing you a wonderful rest of your week!
i bought pants and it was stolen when arrived on my house. i got a refund. i decided to give them a chance. i ordered again the same pants and i made sure i was in the property. thank you. i will buy more
Reply from FIGS2026-07-24
Hey there,
Thanks for taking the time to share your feedback with us!
We're constantly seeking ways to enhance the FIGS experience, and feedback from our community plays a vital role in that process. I will make sure your message and sentiment are shared with the appropriate team for review.
We are excited that you chose to shop with us, and we hope you come back again soon 💕.
Wishing you a wonderful rest of your week!
Very bad experience
So much waiting time
Low quality
High price
Too much waiting time
Then lots of problems for return and no one answers !!!
Confusing customer service
Reply from FIGS2026-07-29
Hey there,
Thank you for sharing your feedback regarding your recent FIGS order and your experience with us. We apologize for any inconvenience you experienced!
We’re constantly seeking ways to enhance the FIGS experience, and feedback from our community plays a vital role in that process. I will make sure your message and sentiment are shared with the appropriate team for review.
I can't apologize enough that this experience was anything less than ideal. We would love to assist you further with this matter and help find a solution ASAP! When you have a moment, could you please update this review or respond here with your order number?
With that, someone from our team can look into this further and follow up with the next steps! 🙏️
Sizing not accurate, trousers much bigger than expected. Difficulties with return and refund due to inconsistent customer service help and support and poor service from delivery courier Evri. So disappointed with this whole experience. Still awaiting a refund after nearly a month and no signs of any resolution.
Reply from FIGS2026-07-30
Hey Caroline,
Thank you for sharing your feedback regarding your recent FIGS order and your experience with the return of your items. We apologize for any inconvenience you experienced!
We’re constantly seeking ways to enhance the FIGS experience, and feedback from our community plays a vital role in that process. I will make sure your message and sentiment are shared with the appropriate team for review.
I can't apologize enough that this experience was anything less than ideal. We would love to assist you further with this matter and help find a solution ASAP! When you have a moment, could you please update this review or respond here with your order number?
With that, someone from our team can look into this further and follow up with the next steps! 🙏️
Expensive but super comfortable and great quality.
Reply from FIGS2026-07-21
Hey there,
Thanks for taking the time to share your feedback with us!
We're constantly seeking ways to enhance the FIGS experience, and feedback from our community plays a vital role in that process. I will make sure your message and sentiment are shared with the appropriate team for review.
We are excited that you chose to shop with us, and we hope you come back again soon 💕.
Wishing you a wonderful rest of your week!
Not only did the embroidered logo get put on my right lower leg (like right in the middle of it, how stupid you can imagine it looks there) but I had spilled coffee by accident in my car and I laundered my clothes like usual and there’s a giant stain now- these scrubs are NOT repelling a damn thing, I would have thought that for $80 per set they would have repelled a lot more….definitely NOT worth the price tag.
Reply from FIGS2026-07-30
Hey Tina,
Thank you for sharing your feedback on your recent FIGS order and your experience with your Aya gift from Nurses Week.
We’re constantly seeking ways to enhance the FIGS experience, and feedback from our community plays a vital role in that process. I will make sure your message and sentiment are shared with the appropriate team for review.
I can't apologize enough that this experience was anything less than ideal. We would love to assist you further with this matter and help find a solution ASAP! Look out for an email from our team in your inbox shortly - we look forward to assisting you!
I really like the feel of these scrubs! I've had to stop ordering from this brand because of how unusual their sizing they are. I usually can rely on what size top I need, but often I'm left wearing something with an odd fit. I have yet to order pants that fit me properly. I have ordered smaller and larger of the same fit and neither one works on me. I often buy scrubs on sale because I am an RVT and we have a very small budget. So I often was left with no opportunity to return and pairs that sit in my closet because they do not fit.
Reply from FIGS2026-07-27
Hi Zoe,
Thank you for sharing your feedback on your recent FIGS order and your experience with your items.
We’re constantly seeking ways to enhance the FIGS experience, and feedback from our community plays a vital role in that process. I will make sure your message and sentiment are shared with the appropriate team for review.
We appreciate your message and hope you choose to shop with us again in the future!
