Western Union (westernunion.com) has a 4.3 out of 5 rating on OK.one, based on 223 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 83% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 4% of negative reviews. Last updated 2026-08-10.
Every experience so far for many years has been Top Tier.I love the kiosk in Walgreens it's my go to in my area . I also utilize the online service to send inmates money easy and quick. Thank you Western Union.
It’s a good service, money is ready for collection in minutes.They should make exchange rate a bit better though. Otherwise it’s a good service I can rely on it since I am using it for 14 years now.
Allow compeny
For the last 2 years I've used the Western Union app on a browser I won't mention. Initially the app worked fine, but in the last year the app has been so glitchy that often it literately took hours to send. My daughter suggested I should switch to Firefox's version. The app is the same, but I was used to having to struggle... I'm SO relieved to see that the WU App works so smoothly, I can finally send money in minutes again, not hours! It wasn't the app, it was the browser. I'll definitely stick with Firefox's WU app. Thank you SO MUCH!
Hi Everyone my experience with Western union is 100% positive .. i transfer money regularly to my partner in Philippines & sge gets it it hassle free safely & with no complications,,, so i highly recommend this institution for transfering money safely ....
The money get there in time
Everything went OK but difficult trying too send money seemed relatively slower than normal. I appreciate lots of people using the service. But everything fine at the end
On July 5, 2026, I visited Walgreens Store #2778 in Elmont, NY to send a Western Union money transfer. I chose to pay with my debit card. The cashier attempted to process the payment twice, but both attempts were reported as declined. Neither attempt generated an MTCN, and I was told the transactions had failed. The cashier instructed me to submit a new transaction at the kiosk and pay with cash, which I did successfully. A few hours later, I discovered that my bank account had been debited twice for the two supposedly declined card attempts—$150 plus an $8 fee each time, totaling $316. Since both transactions were declined and no MTCN was issued, my account should never have been charged. I immediately contacted Western Union, and I was told the matter would be investigated and that I would receive a follow-up. A month later, I have received no update and no refund. I also contacted Walgreens. After being told to return to speak with a manager, then later being told a manager would call me, I never received any follow-up. My bank initially attempted to dispute the charges, but informed me that Walgreens stated the transactions were processed by Western Union. Walgreens, however, has pointed the responsibility back to Western Union. As a result, Western Union has had my $316 for over a month despite the transactions being declined, and neither company has accepted responsibility or taken meaningful action to resolve the issue. I have exhausted reasonable efforts to resolve this directly and am now filing complaints with the Better Business Bureau, the New York State Department of Financial Services, and posting this review to warn other consumers. Consumers should not have to spend weeks or months trying to recover money from transactions that were never successfully completed. I am simply requesting the prompt return of the $316 that was improperly debited from my account.
For now everything is okay 👍
Quick service , helpful to receiver satisfaction.
No problems encountered, Great Customer's service when needed.
Not satisfied. Took a long time everytime I tried several times today Didn’t work. For emergency it is not helpful.
Friendly Staff at
223 reviews matching