Whiskey Library

Hi Lee, Thank you so much for the fantastic 5-star review! We’re thrilled to hear your first Connoisseur Box lived up to your expectations and that the excitement of opening it made it feel like a special birthday gift. It’s also great to know our team was able to quickly make things right when one of the bottles wasn’t to your liking. We love helping our community discover exceptional bourbons they might not find locally, and we’re so glad you’re enjoying the experience. Thank you for being part of Whiskey Library—we can’t wait to surprise you with more great bottles in the future! Cheers The Whiskey Library Support Team.

Hi Rick, Thank you for taking the time to share your feedback. We’re sorry to hear that the New Louisville Barrel House Straight Bourbon Whiskey didn’t meet your expectations. We understand that a 136-proof bourbon can be much stronger than what you were looking for, and we appreciate you letting us know how it impacted your experience. Our support team will be reaching out to you shortly because we’d love the opportunity to make this right. We’d be happy to offer you store credit for the bottle and help ensure you have a better experience moving forward. Thank you again for your honest feedback—we truly appreciate it and the opportunity to improve. We hope to provide you with a pour that better matches your taste next time. Cheers The Whiskey Library Support Team.

Hi Kathleen, Thank you for taking the time to share your feedback with us. We appreciate your honesty and understand that the first box wasn't quite the smooth sipping experience you were hoping for, especially since you enjoy your whiskey neat. We hope your second box offers a selection that's a better match for your palate. If you'd like, you're always welcome to reach out to our support team at [email protected]. We'd be happy to learn more about your preferences and do our best to make things right. Thank you for giving Whiskey Library a try—we truly appreciate your support and hope your next box earns a higher rating! Cheers The Whiskey Library Support Team.

Hi Cliffton, Thank you for your 4-star review and for sharing your honest feedback! We're glad to hear you enjoyed your first Mystery Box, though we're sorry the second one didn't quite live up to your expectations. We know every box should be an exciting experience, and we appreciate you letting us know how you felt. Your feedback helps us continue improving our selections. If you'd like to share more about what you were hoping to see, feel free to reach out to our support team at [email protected]—we'd be happy to hear from you and help make your next experience even better. Thanks again for being part of the Whiskey Library community, and we hope to impress you with your next box! Cheers The Whiskey Library Support Team.

Hi Ken, Thank you for taking the time to share your feedback, and we're truly sorry to hear about your experience. We understand how frustrating it must have been to receive a box that appeared to be missing a bottle, especially when the tasting cards didn't match the contents. We sincerely apologize for the inconvenience. We weren't able to find any previous support requests regarding this issue, but our support team will be reaching out to you shortly to investigate what happened and make this right. We appreciate you bringing this to our attention and the opportunity to resolve it for you. Cheers The Whiskey Library Support Team.

Hi Brian, Thank you so much for the incredible 5-star review! We’re thrilled to hear we’ve been able to deliver some of your favorite bottles and that you’re always excited to see what’s in your Mystery Boxes. It also means a lot to know our customer support team was able to help when one of the bottles wasn’t quite to your taste. We truly appreciate your support and are grateful to have you as part of the Whiskey Library community. We can’t wait to keep bringing you more great bottles and exciting discoveries! Cheers The Whiskey Library Support Team.w

Hi Gordon, Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and understand how frustrating it must be to still be waiting for your order after nearly a month, especially with the delivery and communication issues you described. This is not the experience we want for our customers. We sincerely apologize for the inconvenience, and we’d like the opportunity to make this right. Since we’re unable to identify your order from your review alone, please reach out to our support team at [email protected], and we’ll be happy to look into your order and work toward a resolution as quickly as possible. Thank you for bringing this to our attention, and we hope to have the chance to turn your experience around. Cheers The Whiskey Library Support Team.

Hi Thomas, Thank you for your 4-star review! We’re so glad to hear you’ve had the chance to taste bourbons you probably wouldn’t have discovered otherwise. Helping our community explore unique and exciting bottles is one of our favorite parts of what we do. We truly appreciate your support and feedback, and we look forward to introducing you to even more exceptional pours in the future! Cheers The Whiskey Library Support Team.

Hi Cody, Thank you so much for the incredible 5-star review! Hearing that you’d give us 6 stars truly means the world to us. We’re thrilled that you’ve enjoyed all three Mystery Boxes and your bottle purchases, but what means even more is knowing our customer support team was able to help you through the mix-ups on both occasions. Thank you for your kind words and for recommending Whiskey Library to others. We’re grateful to have you as part of our community, and we look forward to helping you discover many more exceptional whiskeys in the future! Cheers The Whiskey Library Support Team.

Hi Erin, Thank you so much for the awesome 5-star review! We’re thrilled to hear your first Mystery Box exceeded your expectations and that you had such a great experience. There’s nothing better than hearing those first impressions hit the mark! We truly appreciate your support and can’t wait to share more exciting bottles with you in the future. Welcome to the Whiskey Library community! Cheers The Whiskey Library Support Team.

Hi Michael, Thank you for taking the time to share your feedback. We're truly sorry for the frustration and concern this experience has caused, especially with the delay in shipping and the difficulty reaching us. We understand how disappointing that can be. Please accept our sincere apologies. We’ll see to it that we make this right and ensure your concerns are addressed as quickly as possible. If you haven't already, please continue working with our support team at [email protected], and we'll do everything we can to resolve this for you. We appreciate your patience and the opportunity to improve your experience. Cheers The Whiskey Library Support Team.

Hi Jonathan, Thank you so much for the 5-star review! We’re thrilled to hear you had a great experience with our service and delivery. It’s also wonderful to know you found the whiskey interesting and enjoyed exploring its complexity—that sense of discovery is one of the things we love most about great whiskey. We truly appreciate your support and are excited to hear you’re willing to give us another try. We look forward to sharing more exceptional pours with you soon! Cheers The Whiskey Library Support Team.

Hi Lee, Thank you for your 4-star review! We’re glad to hear you enjoyed your second box and had the opportunity to try some whiskies you hadn’t experienced before. Helping our members discover new and exciting pours is one of our favorite parts of the Mystery Box experience. We appreciate your support and are excited to keep the surprises coming. We hope the next box introduces you to even more great finds! Cheers The Whiskey Library Support Team.

Hi Jim, Thank you so much for the fantastic 5-star review! We’re thrilled to hear you had a great experience with us, from the on-time delivery to the products themselves. It’s especially rewarding to know you found bottles that aren’t available at your local stores—that sense of discovery is a big part of what we strive to bring to our community. We truly appreciate your support and look forward to helping you find more exceptional pours in the future! Cheers The Whiskey Library Support Team.

Hi Andrew, Thank you so much for the fantastic 5-star review! We love hearing that we were able to turn your initial skepticism into a great experience. It’s wonderful to know that the shipping updates, tracking, and overall delivery process helped give you confidence every step of the way. We’re especially glad you enjoyed discovering new whiskies and found the tasting cards and QR codes helpful for learning more about each bottle. Creating that sense of exploration and discovery is a big part of what makes the Mystery Box experience special. We truly appreciate your support and are excited to continue introducing you to new flavors and aromas in the boxes ahead! Cheers The Whiskey Library Support Team.

Hi Darryl, Thank you so much for the fantastic 5-star review! We’re thrilled to hear your first Connoisseur Tier Mystery Box was a success and that you enjoyed discovering bottles you hadn’t tried before. It’s especially great to hear that the 15 Stars Platinum made such an impression—even earning a spot on the top shelf among your 102 bourbons is high praise! We’re also glad the higher-proof selections, quick shipping, and the Doc Holliday bonus bottle helped make the experience even more enjoyable. Feedback like yours is exactly what makes our whiskey-loving community so special. We truly appreciate your support and look forward to sending more great discoveries your way. And who knows—maybe another bottle of 15 Stars Platinum will find its way back to you someday! Cheers The Whiskey Library Support Team.

Hi Edward, Thank you so much for the amazing 5-star review! We’re thrilled to hear that each Mystery Box has introduced you to surprising bourbons you might not find at your local liquor store. It means a lot to know that after six months, every bottle has been unique and lived up to your expectations. We truly appreciate your support and are grateful to have you as part of the Whiskey Library community. We look forward to bringing you many more exceptional and unexpected pours! Cheers The Whiskey Library Support Team.

Hi Jo Ann, Thank you so much for the fantastic 5-star review! We’re thrilled to hear you enjoyed our bourbon selection and that your order arrived with lightning-fast shipping. We also appreciate you noticing the care we put into packaging and making sure every bottle arrives exactly as described. Hearing that Whiskey Library has earned a permanent spot on your favorites list truly means a lot to our team. We’re grateful to have you as part of our community and look forward to sharing many more exceptional pours with you! Cheers The Whiskey Library Support Team.

Hi Steve, Thank you so much for the fantastic 5-star review! We’re thrilled to hear that both of your Mystery Boxes have been excellent and that the selections have matched the flavor profiles you enjoy. Curating bottles that fit our members' tastes is something we take a lot of pride in. We truly appreciate your support and are grateful to have you as part of the Whiskey Library community. We look forward to sending more great pours your way! Cheers The Whiskey Library Support Team.

Hi Matthew, Thank you for your 4-star review and for sharing such thoughtful feedback. We’re really glad to hear your first Mystery Boxes made a great impression, but we’re sorry that your recent experiences with processing times and your latest selection haven’t lived up to those expectations. We truly appreciate your honesty, as feedback like this helps us improve both our service and the quality of our Mystery Boxes. If you’d like to share more about your preferences, you’re always welcome to reach out to our support team at [email protected], and we’ll be glad to help make things right. Thank you for being part of the Whiskey Library community, and we hope to earn that fifth star from you in the future. Cheers The Whiskey Library Support Team.