I love the designs and quality of pieces
Reply from White Mountain Puzzles2026-08-04
Thank you for your continued support, it means the world to us! Happy puzzling, Elizabeth!
About White Mountain Puzzles
Data updated- Website
- whitemountainpuzzles.com
- Category
- Events & Entertainment
- Location
- United States · Jackson, NH
- Status
- Unclaimed
- Last 12 months
- 208 reviews
- Replies to negative
- 100% (3/3)
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Is White Mountain Puzzles legit?
White Mountain Puzzles (whitemountainpuzzles.com) has a 4.8 out of 5 rating on OK.one, based on 208 user reviews collected here. It is listed under Events & Entertainment and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
Good customer service when we had an…
Good customer service when we had an issue. The lady was very kind and went above and beyond for us. Puzzles are made of good quality. We enjoy each puzzle that we have ordered so far. Will be ordering again soon.
Reply from White Mountain Puzzles2026-08-04
We are so happy to hear that our customer service team was able to assist you and that you are enjoying the quality of our puzzles! We appreciate your kind words and look forward to your next order. Happy puzzling, CP!
Love White Mountain Puzzles for their…
Love White Mountain Puzzles for their quality construction, colorful pictures and fast, dependable delivery. I’m a repeat customer who will buy again.
Reply from White Mountain Puzzles2026-08-04
We are so happy to hear you love our puzzles! We truly appreciate your kind words about our quality construction, colorful pictures, and fast delivery. Thank you for being a loyal customer, FC!
I love the puzzles but it is best to…
I love the puzzles but it is best to buy them on Amazon as the shipping is free and the return policy is easier and free. Amazon also tracks if you purchased one or not.
Reply from White Mountain Puzzles2026-08-04
We're glad you enjoy our puzzles! We appreciate your feedback regarding shipping and returns. In regards to our use of Amazon as one of our shipping carriers, the Amazon Carrier Service is a separate entity from Amazon Shopping. Should you have any questions, feel free to reach out to our team at 800.548.8009.
Great customer service!!!
Reply from White Mountain Puzzles2026-08-04
We appreciate you highlighting our Customer Service, Sandra! We strive to provide excellent service. Thank you for your business!
We have been buying your puzzles for…
We have been buying your puzzles for years and the holiday puzzles are a real treat. We share them with friends at a retirement home and they, in turn, have added to their collection. It is hard to sit down without a puzzle piece in hand! Patricia
Reply from White Mountain Puzzles2026-08-04
We are so delighted to hear how much you and your friends enjoy our holiday puzzles! It's wonderful to know they bring such joy and have become a shared activity. Thank you for your continued support, Patricia!
I love all of white mountain puzzles
I love all of white mountain puzzles. They are fun and so colorful and I have yet to do one where they were missing pieces. It is the only puzzle company that I ordered from anymore
Reply from White Mountain Puzzles2026-08-04
Thank you for taking the time to share your positive experience with our company, Debbie. We truly appreciate your support!
Speedy Very quick turn around in receiving my…
Very quick turn around in receiving my puzzles.
Reply from White Mountain Puzzles2026-08-04
We do our best to process our customer's orders in a timely manner. Glad to hear we hit the mark for you!
As always
As always, fast service and a quality product.
Reply from White Mountain Puzzles2026-08-04
Thank you for taking the time to share your experience. We appreciate your support! Happy puzzling, Evelyn!
The pieces are sturdy rather than…
The pieces are sturdy rather than flimsy. Always have quite a variety to choose from. Comparably priced, but excellent on quality!
Reply from White Mountain Puzzles2026-08-04
We're so pleased to hear you appreciate the sturdiness and quality of our pieces, as well as the variety we offer! Thank you for your wonderful feedback, Kerri.
Quality puzzles
I really only buy White Mountain puzzles. Good quality, fun to do, but do offer a challenge. Happy they include a poster to use.
Reply from White Mountain Puzzles2026-08-04
We're so happy to hear that you enjoy our puzzles and find them to be of good quality and a fun challenge! We appreciate your positive feedback and are glad you find the included poster helpful. Happy puzzling, Carolyn!
Size: variety of pieces
I bought 6 jigsaws. The large pieces are fine but make it much easier to complete the jigsaw. It would be good if some puzzles were in smaller pieces. One of the puzzles had 4 duplicate pieces!!!
Reply from White Mountain Puzzles2026-08-04
We do apologize for the frustration or confusion these duplicate pieces may have caused you and appreciate you bringing it to our attention. We also appreciate your feedback about offering some puzzles with smaller pieces. Thank you for your support, Barbara!
Best Ever Puzzles
We absolutely love these puzzles. Had one piece missing out of about 30 puzzles we’ve ordered and they sent us a new one w/o question. Great Honorable company. Starting a list to buy more for winter. Pam
Reply from White Mountain Puzzles2026-08-04
Thank you for taking the time to leave such a positive review. We’re delighted to hear that our service surpassed your expectations. Your business is greatly appreciated, Pam!
Beautiful puzzles
Beautiful puzzles, consistently well made. I know exactly what I'm getting with a White Mountain puzzle, and that's part of the enjoyment.
Reply from White Mountain Puzzles2026-08-04
We're so glad to hear of your confidence in our brand, Ronald! Your satisfaction is our top priority, and we appreciate you taking the time to share your positive feedback.
Fantastic customer service!
I had a puzzle with a missing piece and without hesitation they replaced it!
Reply from White Mountain Puzzles2026-08-04
While we are always sorry to hear about a problem with one of our puzzles, we are happy to know that the issue was resolved to your satisfaction. We appreciate your business, Christine!
Great puzzles
Great puzzles, easy ordering, good delivery. Keep it up. I would like more military type. ;
Reply from White Mountain Puzzles2026-08-04
We're so happy to hear you enjoy our puzzles and found the ordering and delivery process easy! We appreciate your suggestion for more military-themed puzzles. Thank you for being our customer, Robert!
始终快速的交货时间
交货时间始终很快。 拼图（1000 块）大小合适。 我每年都会订购很多拼图，发现它们都很漂亮。 唯一担心的是，在过去 10 个拼图中，我有 4-5 个拼图缺失。 不过还是会继续订购。
品种和质量
很棒的选择和拼图的质量。这些碎片很容易处理并放入拼图中。
错误确实会发生，但承担责任也会发生
最近，我在 White Mountain Puzzles 订购了 4 个拼图作为我的初始订单。 错误确实会发生，因为其中一个人在几处出现了错误。 我联系了白山。 经过验证过程后，他们用另一个谜题替换了这个谜题，使问题“正确”。 他们对我最初的投诉立即做出了回应，并收到了更换流程。 是的，错误可能而且确实会发生，但我对供应商的要求就是他们站出来纠正错误。 我感觉白山在“康复”过程中超出了我的预期。 他们可以信赖我的持续业务！ 顺便说一句，他们的拼图整体质量非常出色。
这次他们运送我的包裹......
这次他们用 UPS 运送我的包裹，两天后我就收到了。我建议你不要再使用亚马逊送货了。他们丢失了一个包裹，你及时更换并得到了它。哦，顺便说一句，亚马逊设施给我发了一条消息，说包裹丢失了。我是在收到替换品后才得到的。我是白山的长期客户，这是我唯一一次遇到运输问题