About Wingstop
Data updated- Website
- wingstop.com
- Category
- Restaurants & Bars
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 65 reviews
- Replies to negative
- 0% (0/28)
Is Wingstop legit?
Wingstop (wingstop.com) has a 3.1 out of 5 rating on OK.one, based on 65 user reviews collected here. It is listed under Restaurants & Bars and its reputation is mixed. Opinions are polarized: 51% rate it 4 stars or higher while 40% give 1 star; The business has not yet replied to negative reviews. Last updated 2026-08-10.
What people say
Brilliant staff and customer service
Brilliant staff and customer service Love all the food and very clean
Horrible Service
The service at the Livonia Mi location on 96 and Middlebelt is absolutely horrible. The order is often wrong, and they seal the bag hoping you won't check it until you get home. At this point I recommend counting your wings right in front of their face. I'm done with this location .When i asked to speak with a manager it was he/she that screwed up the order. He just complained that they are short staffed and don't have time to cut veggies that i fkn paid for and would not issue a refund. I'm filing a dispute with PayPal regarding this. Its about the principle for me. Don't get nasty with your customers because you have a crappy job
Horrible management
Horrible management. Half my order was missing. Called just to get no answer several times. The other numbers were not in service. I finally get thru just to be called a liar, as a customer, this is highly unacceptable. They made 0 effort to either refund or send what I PAID for. I'll do a credit charge back. Never ordeing from this 🗑 again, this place needs shut down, they are thieves, and they do not care about the customer.
Absolutely should be ashamed ! Atomic !! More like spicy vinegar for the cost I was disgusted you should be ashamed and yes I still have receipt
Atomic boneless wings tasted like savoury vinegar shocking for the price
The CUSTOMER SERVICE Was Great on 6th…
The CUSTOMER SERVICE Was Great on 6th June 26@ EALING BROADWAY. I was greeted with the biggest genuine smile & helpfulness from Kartel, he helped me through the Menu & Ingredients as Mums a fussy eater 😄we had a lovely chat. However the wings were small tasted good but bit oily. Kartel I give you 5/5.
I had a good experience with Wingstop…
I had a good experience with Wingstop Temecula. Efren The wingstop employee that took my order assisted me with making my choices and with placing the order. Very helpful and friendly. Will return!
Visited the Silverburn branch of Wing…
Visited the Silverburn branch of Wing stop and was not impressed. They have no meal deal of fries, wings and soft drink combo which is strange as every other fast food eatery has a meal deal combo. Each item is priced separately so expect the cost of your selection of 8 chicken wings, fries and standard soft drink to come to minimum £16.00, too expensive in my opinion. Similar fast food restaurants would charge less then a tenner. Small portions too. A fistful of fries, skinny tough chicken wings and over priced soft drink. Not value for money .....Wont be back.....
Went to New Jersey wing stop… horrible…
Went to New Jersey wing stop… horrible food saltyyyy as heck!! Stomach is done for…. The “hottest” boneless chicken was like ketchup hot sauce and (fake) pepper flakes NEVERRRRRR AGAIN GOING TO EAT AT THIS PLACE. Complete Waste!! Made me literally sick! Wing stop yesss… we have stopped going there and never will again! Not to add staff had hair out and doing the food the place also had NOOO AIR CONDITION ON A 90 degree day… staff sweating and everything… again NEVERRR GOING AGAIN DISGUSTING!!!! If I could put negative stars id put 10 shit emojisssss TBH
My server Nicky was great
Great service from Wesley
Great service from Wesley. Food was great and he was super helpful.
Excellent service from Reshma at Ealing…
Excellent service from Reshma at Ealing Broadway branch, she gave a very friendly service.
Von at mechanicsville location was…
Von at mechanicsville location was friendly and made sure my food was fresh and was ready in a timely manner .
Ordered 20 boneless
Ordered 20 boneless, half hot half Hawaiian. Instead they gave me 10 barbecue boneless and 10 hot boneless, boneless was not done correctly,was red and bloody in the inside I sent the pictures to HR, this issue has happened to me a month ago during the morning specifically around 12:00 on my lunch break, I thought it would get better but it just has not do not waste your time or money. It's not a fit establishment
Food was amazing
Food was amazing, got the hot honey tenders
shocking service for my order wrong
shocking service for my order wrong. KAT charged me for my chips that I ordered and then never received. Blamed it on me when she billed me for them and was so so rude. Waited over 30 minutes too just for my tenders so I had an incomplete meal(wingstop Speke)
great service
Andrew at the front till made my experience 10x better. He made good conversations with us and was funny. Amazing service and very helpful.
Bad customer service
I placed an online order for 20 traditional wings and received a bonus 5 boneless wings through the rewards program. When my delivery arrived, the entire order including the 20 that I paid for was boneless wings. I did not touch the food, called the store immediately, and even offered to return the full order to show I was not trying to get free food on top of a replacement. The fries were also cold on arrival. When I spoke with the manager, I was told I would have to pay full price again to receive what I originally ordered. No compromise, no partial credit, nothing. I spent $30 on food I cannot eat and was offered zero resolution. I understand mistakes happen. Whether it was a system glitch or human error, I am not sure. What I do know is that a $30 customer who called immediately, never touched the wrong order, and offered to return it deserved better than being told to just pay again. That is not how you retain customers or handle a simple order error. I will be disputing the charge and contacting corporate. I would not recommend this location to anyone who expects basic accountability when something goes wrong.
Poor food quality and customer service
I’m increasingly frustrated with the insincere and scripted responses from Wingstop customer service. I contacted them regarding a noticeable drop in food quality at the Gloucester Road, London branch, as well as issues using a voucher, but the response felt dismissive and unhelpful, with no interest in actually resolving the problems, just the generic “we will pass this feedback on to the restaurant and area manager", which clearly hasn’t made any difference since I raised the same issue less than three months ago. Overall, I’ve been left disappointed with both the food and the service. Based on this experience, I won’t be returning.
Visited Hounslow high street Wingstop…
Visited Hounslow high street Wingstop and served (order to service) by the Anjali - very happy with the service; I ordered takeaway and i requested; can this be done bit quicker and she helped me. Really appreciated her help.
