Good customer service
I am putting a 5 star to customer service. I got a defective lamp and Isabelle from customer service helped me through the process of getting a replacement . She made it smooth and was very helpful.
About Havie
Data updated- Website
- withhavie.com
- Category
- Home & Garden
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 102 reviews
- Replies to negative
- 0% (0/3)
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About this business
Havie creates ambient lamps that combine warm light, soft sound, and minimalist design to transform any room into a calm and cozy space. Each lamp is made to help you unwind, rest better, and set the perfect mood for your moments of peace.
Written by the business, not verified by us.Is Havie legit?
Havie (withhavie.com) has a 4.9 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-09-07.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Many customers frequently praise the incredibly helpful customer support team for providing fast, friendly, and efficient responses to any questions or product inquiries. People truly love the beautiful lighting, adjustable settings, and relaxing atmosphere created by these wonderful lamps in their bedrooms. Some reviewers were not happy with the overall product quality, specifically mentioning broken parts, unresponsive remotes, or cheap materials noticed right upon delivery. A few buyers also experienced frustrating issues involving missing components, functional defects, or strange unexpected noises when operating the devices daily.
Auto-generated from all reviews of this business. For reference only.What people say
Great customer service and product !
Great customer service! I had an issue with my lamp and Isabelle handled everything quickly and kindly. Replacement was arranged with no hassle. I absolutely love the product, it really glowed up my evenings ✨ Super smooth experience, thank you!
Perfect!
I am very satisfied with my new Havie lamp, which creates a beautiful warm atmosphere and makes my bedroom a perfect space for relaxation. Furthermore, I would like to highlight the excellent service I received through personal email contact with Isabelle, who responded to my questions very quickly and was exceptionally kind. Indeed, I was surprised not to find a USB-C cable in the box, but she explained their approach of reducing electronic waste, which I completely understood and would also like to commend. Isabelle immediately found a solution for me. It is rare to come across someone so caring and attentive to customers. A huge thank you — I highly recommend ordering from the Havie website. Maï
Isabelle from Havie helped me out with…
Isabelle from Havie helped me out with a mixup on the shipping of my package. She was very helpful and was able to assist with getting the package to me. Excellent customer service, greatly appreciated.
Christmas Havies Great Customer Service
I ordered a few Havie's for Christmas gifts and was a bit apprehensive because I saw it on FB and it was a mailorder company. I kept one for myself and it's now April and my remote has never worked, though my grandsons have expressed loving there's. I finally reached out to the company and I received an immediate response from Isabelle! We have corresponded back and forth to get this resolved and she was always quick to respond and clear on what to do! I now have my new remote on its way! Thank you Isaabelle for being professional, understanding and kind through this process.
Support is fantastic
I found that I did not have a remote in the package and there was no charge light when trying to charge . I give a three because of this . However the service provided by Isabelle at support was incredible . She is a credit to the company how efficient and respectful as we worked through my issue. Excellent employee
A truly great company!
I purchased 2 lamps because the product looked really great! I had a need to contact customer service and I was greeted with such kindness, respect, and professionalism that I was truly taken aback because in this current climate in the US, people are genuinely rude or not responsive. Havie was the exact opposite. I higly recommend this product and this company because they treat people as a treasured and valued customer because they value their product!
Obsessed with my new lamp
Obsessed with my new lamp, however the remote that it came with was having issues so I reached out to customer support. Isabelle was very prompt and kind, and is sending a replacement remote. Definitely a pleasant experience chatting with her, and happy to have my issue resolved!
Quick reply and kind
I received the lamp and there was a small piece broken. I wrote to the customer service and Isabelle replied very quick, kind and with a free solution! Thank you very much :)
Review
I have had multiple excellent experiences with Havie! I could not recommend them more - the customer service provided by staff (shout out to Isabelle) is wonderful. The communication via email has been quick, kind and so incredibly helpful. The lamps are also so stunning. They elevate any space and absolutely help my nervous system regulate and that is everything! Thank you for this creation. Thank you for the beautiful customer service. It’s is so very much appreciated. 😍🥰😍
Troubleshooting Help
I was having issues with the battery life on my lamp, but I didnt realize that if the remote is used to turn the lamp off, it stays in sleep mode, thus draining the battery. I thought the light was simply not working. Isabelle did a great job explaining it all to me and troubleshooting. While I wish the remote could be used solely for the on and off of the lamp, I still really enjoy the way the colors move and the various options of colors.
Great customer service team and great…
Great customer service team and great product!
We absolutely love our Havie lamp
We absolutely love our Havie lamp. Had a small technical issue that was IMMEDIATELY resolved by Isabelle. Thank you very much for the great customer support. It's refreshing to see human contact and understanding still exist. Thank you.
Great customer service
Isabelle on customer service was a pleasure to work with. My package came slightly damaged from carrier and she helped right away. Looking forward to my replacement lamp. Thanks!
This is one of the best customer…
This is one of the best customer service experiences I’ve had from a company lately. Not only are they very responsive but they’re helpful, kind and quick to resolve the issue. Oh and did I mention I LOVE my Havie lamp? Great product and great customer service.⭐️⭐️⭐️⭐️⭐️
Great customer service
Great customer service! I’m excited to try these lamps!
Love the light. Works great
Small hiccup with the instructions included in the bo, - which they addressed right after I sent an email about it. Love the the light - though not sure I’ll use the remote but at least it’s an option.
Excellent customer service!
One Year Anni with Havie ;)
I recently celebrated a one year anniversary with my partner and I ordered a Havie lamp to help set the mood for a beautiful home cooked meal. Let's just say we won't be eating out anytime soon ;) Also, the customer service with Isabelle at Havie was out of this world. She helped me to received my lamp in record fast time and was helpful and responsive to any questions I had. Thank you, Isabelle! Thank you, Havie :) JE
Great customer service
Great customer service, I sent the product to my old address on accident and asked them to change it the same day I ordered, that came back the next morning and said it had shipped already but they would gladly send me another one to the correct address!
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