Woofz

Hello Brenda! Thank you so much for sharing your experience! 😊 We’re happy to hear that you’re enjoying the short, easy-to-follow modules and video examples. It’s wonderful that the support feature has been helpful when you’ve needed extra guidance — building skills like name recognition and eye contact can take patience and consistency, so it’s great that you’re working through it step by step. 🐾 We appreciate your kind words and are glad Woofz can be part of your training journey with your pup! 💛

Katie, Thank you for sharing your experience. We’re sorry to hear about the frustration and confusion you encountered. We’d like to clarify that subscriptions purchased through different platforms (such as Google Play and our website) are managed as separate subscriptions. This means a purchase made through Google and a purchase made through our website can create two separate plans with their own billing and account management settings. We understand that this can be confusing, especially when trying to manage subscriptions across different platforms. Our support team is always available to help identify subscriptions, explain charges, and guide users through account access or cancellation steps. We appreciate your feedback regarding clarity and account management, and we’ll continue working to make the experience easier for our users.

Hello Carina! We're truly sorry to hear about your experience and sincerely apologize for the frustration this has caused. We always display the subscription terms, pricing, and renewal details during the purchase process, but we're sorry to hear that you weren't able to access the app and make use of your subscription. Please contact us at [email protected]. We'll be happy to look into your account, help restore access, investigate the charges you've mentioned, and provide any additional explanations you may need. Our team will do everything we can to help resolve this for you.

Hello Carina!  We're very sorry to hear that your experience with Woofz has been so disappointing, and we sincerely apologize for the inconvenience you've encountered. Subscription details, including pricing and renewal terms, are presented during the checkout process. However, we're truly sorry that technical issues prevented you from accessing the app and enjoying the training you purchased. Please reach out to us at [email protected]. We'll be happy to review your account, help you regain access, clarify the charges you've mentioned, and answer any questions you may have. We'll do our best to make things right.

Hi Kirsten!  We're truly sorry to hear about your experience and understand how frustrating and concerning unexpected charges can feel. We always aim to make the subscription details, pricing, and renewal terms as clear as possible during the purchase process. However, we’re sorry that this situation caused confusion and inconvenience for you. Please be assured that your case is currently being reviewed by our team. We kindly ask you to allow us some time to investigate all the details and provide you with a proper response. Thank you for your patience and for giving us the opportunity to look into this. We’ll do our best to assist you and resolve the situation as quickly as possible.

Hi Kassandra, we love seeing pup parents who are so dedicated to understanding their pets better. 🐶💛 If there’s anything we can do to make your sessions even better, just let us know at [email protected].

Hi Taylor, it’s great to have you with us! Take your time to look around and enjoy exploring Woofz. We’d love to hear how it’s going whenever you’re ready. And if you ever need a hand, we’re always here at [email protected].

Hi,  we love seeing pup parents who are so dedicated to understanding their pets better. 🐶💛 If there’s anything we can do to make your sessions even better, just let us know at [email protected].

Hi Nicole, we’re sorry things aren’t going as planned, and we’d love to get a better look at what you’re seeing. We are already reviewing your case and have sent the necessary instructions to your email address. Please check your inbox, as well as your Spam, Junk, or Promotions folders, in case the message was filtered there. Thank you for your patience — we’ll be happy to assist you further if you need any additional help.

Hello Debbi! We are very sorry about this unpleasant situation; we understand that unexpected charges can be concerning. We would like to clarify that all transactions are processed via secure payment systems and only occur after authorization at the time of purchase. Our team is always ready to check any charges or answer questions regarding your subscription. We appreciate your feedback and apologize for the inconvenience 💛

Hello Katelyn! Thanks for the rating. We hope Woofz is making your daily adventures with your pup even more fun and stress-free. If there’s anything we can do to make the experience better for you, just message us at [email protected] — we’re always here for you!

Hello Kelli, That’s wonderful to hear! We’re so glad the app has been easy for everyone in your family to follow and that it helped you all stay consistent with your dog’s training. Having the whole family involved can make such a big difference, as dogs learn best when everyone uses the same approach and cues. Thank you for sharing your experience, and we wish you and your pup lots of continued success! 😊

Hello Cassidy! Thank you for sharing your first impressions! 😊 We’re glad to hear that things are going well so far. Training is a journey, and every dog learns at their own pace, so we hope you continue to explore the lessons and see progress over time. We appreciate you giving Woofz a try, and we’d love to hear how you and your pup are getting on as you move further through the program! 🐾

Hello Andrew, We love seeing pup parents who are so dedicated to understanding their pets better. 🐶💛 If there’s anything we can do to make your sessions even better, just let us know at [email protected].

Hi,  It’s great to have you and your pup with us! We’d love to hear how the training is going — yours little wins are always the highlight of our day. If you ever need a hand or just want to share a progress update, reach out at [email protected] anytime 🐶

Hi Manny, it’s great to have you and your pup with us! We’d love to hear how the training is going — yours little wins are always the highlight of our day. If you ever need a hand or just want to share a progress update, reach out at [email protected] anytime 🐶

Hello, thank you so much for your kind words! 💛 It truly means a lot to us to hear that our support was helpful and that the directions made everything easier to navigate. We're so glad we could help, and we really appreciate you taking the time to share your experience with us!

Hello Eric! Thank you so much for your thoughtful feedback! We're really glad to hear that you found the training methods solid. We completely understand your perspective. While Woofz is designed to be welcoming for first-time dog owners, it also includes more advanced programs for experienced trainers who are looking to work on specific behaviors, refine existing skills, or add more structure to their training routine. You may find these in the Explore section of the app. We also appreciate your suggestion about a web-based interface. Feedback like yours is incredibly valuable, and we'll be sure to share it with our team as we continue improving the experience for all users.

Hi Bridget, it’s great to have you exploring Woofz! Feel free to share how the training is going at [email protected] — hearing about your dog's progress is always a highlight. 💛