WP Engine

Great Software & Support

Great Software & Support. Recommend!

Great product and great support

Great product and great support. Needed help with the plugin and the problem I had turned out to be caused by another plugin. Still, I got the best support to find the cause of the problem.

well services provide to me

bad hosting

Great customer supports

Great customer supports. They help me with every problem i come across. Very very good!

Serious concerns around scoping transparency and cancellation handling

We signed a 12-month agreement with WP Engine in January 2026 to host three WooCommerce ecommerce sites. During onboarding, several serious issues arose: • The automated migration failed for our largest site. • A manual migration resulted in a database import missing primary keys, requiring SQL intervention. • The staging environment was unable to process orders correctly. • We experienced approximately four hours of downtime during migration attempts. However, our primary concern was infrastructure transparency. We were informed that our plan included 8 PHP workers across three ecommerce sites. Our existing host confirmed that two of our sites regularly use 6–10 PHP workers each under normal trading conditions. We have 16 php workers per site on our new host and hit those limits a couple of times a day per site. When we asked for clarity on the underlying environment specification — including CPU and RAM allocation — WP Engine declined to provide that information, stating the stack is proprietary. As an ecommerce business handling paid traffic and seasonal spikes, we cannot migrate production sites into an environment without knowing the resource capacity. We were later told a significantly larger P4 instance may be required, which materially changed the original scoping discussions. We requested cancellation during onboarding and within the widely advertised money-back period. Despite no production deployment and no payment having been taken, WP Engine has maintained that the 12-month term remains enforceable. Support staff were courteous throughout, but the lack of transparency around resource allocation and the handling of cancellation have been deeply disappointing.

Great customer service experience !

Customer support responded quickly

Customer support responded quickly, with complete direction and additional options. Solid product with even better service.

Tech support is disjointed and very…

Tech support is disjointed and very poor at the primary level. Senior level techs have been at least helpful, but the lack of continuity between switching tech support agents makes the process frustrating, confusing and incredibly unnecessarily time consuming as they never read all the notes from the person previously- especially when it is long and complicated. If moving sites is too complicated for low level techs it would behoove everyone to bypass them altogether to get a site moved. My business has suffered tremendously in this move attempt and I still have not gotten the help I need to make it work. We have been working the back end for over a week with 3 long 8 eight hour support sessions and another 12 hour support session on top of that, each changing agents 6-10 times per session. I really wanted to make this move work...But It has yet to work properly. I will commend a couple High level tech agents who really tried to help and were dedicated to some follow through like Tom S and Michael B. Most of the others were just a huge time sink for me and took me further backwards than forwards-- and my business has suffered tremendously! I am not happy and feel stuck and screwed. I wanted this to work...and it still doesn't...and I'm losing daily until I figure out how to do something different and fix it myself...I'm sad, mad, frustrated disappointed and feel totally upside down and screwed by this process. If you have someone who can fix it I'd love for this experience to turn around. I feel like some offering to balance the scales would be appropriate at this point.

Chatbot resolved my issue

I used the chatbot for assistance and they were actually able to help which allowed me to save a call to customer service!

5-star Service!

Top notch customer service

Nickoles Murray has a great insight

Nickoles Murray has a great insight, patience and willingness to help. He helped me fix various sites of ours and make them SEO ready.

Tom S best support agent EVER!

I decided to move my site from WordPress.com to WP Engine for a number of reasons. The process was very complicated and difficult until I got to Tom S on the support team. He went above and beyond any support agent I've ever worked with - and there have been a lot- including a number at WP Engine. Ai was more helpful than most agents to be honest. Tom agreed to stick with me and see the site transfer through, walk me through steps on my end, was kind and personable. Tom S is not only my website Superhero, but should be training other agents. Thank you Tom S for doing your job so exceptionally well! Please give him a raise!

Excellent and timely support!

Excellent and timely support on intensive questions.

Fantastic kind support in an emergency

I am a small business owner trying to do my best to run my business. Today I ran into a catastrophic plugin conflict which I initially thought was caused by the change from Apache to nginx. Tier 1 support (Kimrenz R) helped me work through the issue, escalated the issue to tier 2 at an appropriate time, and when WP Engine ran out of issues to correct on their end helped me through the restore to backup, which ultimately revealed the plugin conflict issue, and solved the problem. NEVER was Kimrenz R short or unkind with their explanation of what was happening, they checked in during the time WP Engine support was running checks in the background (so I didn't feel like I got hung up on), and they provided understandable explanations when the initial feedback provided was out of my depth. Nobody is having a good day when their site goes down. But Kimrenz R provided the kind support that will always have me recommending WE Engine as a hosting site. It is what sets you apart from other hosts. So keep up the good work!!!

Fails to Comply With Basic DMCA Obligations - Unacceptable and Risky

I submitted multiple valid DMCA takedown notices to WP Engine for clear copyright infringement, and WP Engine has repeatedly failed to act. The infringing content is unlawfully using my registered brand name and brand assets, falsely implying affiliation and discounts related to my business. This is straightforward copyright infringement and misrepresentation. I provided everything required under §512(c)(3), including identification of the infringing material, proof of ownership, full contact details, and corporate documentation. There is no ambiguity. Other reputable hosting providers act promptly on standard DMCA notices for this exact reason. WP Engine did not. By continuing to host infringing content after receiving proper notice, WP Engine is exposing itself to loss of DMCA safe-harbour protection and potential contributory liability. Requiring court-issued documents at this stage is not standard practice and reflects either incompetence or deliberate obstruction. As a hosting provider, WP Engine has a legal obligation to expeditiously remove or disable infringing material. Their failure to do so demonstrates a serious lack of compliance, accountability, and professionalism. They also do not answer the phone. If you care about IP protection, legal compliance, or timely support, do not trust WP Engine. This experience has been a masterclass in how not to handle abuse and DMCA claims.

Excelent support

Excelent support, very solid hosting!

★★★★★

★★★★★ Excellent support from WP Engine. The team acted quickly, took a full backup, identified the plugin conflict causing a critical error, and resolved the issue with minimal disruption. Clear communication throughout and very reassuring during a stressful moment. Really appreciate the professionalism and speed.

I appreciate WP Engine

There are a number of things that I appreciate about WP Engine, and all of them revolve around the customer support they offer. When I call, I speak with a human very quickly. Not just that, but one who speaks and understands English clearly. When there's a serious issue, I'm not generally in a good mood, but the techs I've spoken with have always been patient, and they listen without interruption as I describe the reason for my call. Finally, they know what they're doing and they do it quickly to resolve the issue without including superfluous nonsense like "thank you for that one" every minute or two.

Didn't have to wait long

Didn't have to wait long, and fixed my issue within minutes.