WPX

Thank you so much for the incredible review, Russell! It means a lot coming from someone with 20 years of experience in this industry. Our team works hard to deliver the level of service our customers deserve, so your feedback truly means a lot. Thanks for putting your trust in us and taking the time to leave this review!

Thank you for 5+ years with us, Jill! That is a great milestone. We look forward to many more years of what we have going on, as there are even better things on the horizon. Stay awesome!

"Zero Friction Hosting", now that's a slogan we can get behind! 😄 Thank you for the amazing review, Alex! We love the fact that you're enjoying what we do best. Thanks for being part of the journey, and stay awesome!

Thank you for the awesome review. The human approach will always be a part of us, plus our Support and Customer Success teams are like peanut butter and jelly, an unbeatable duo that's always better together!

Thank you for the outstanding review! "Top notch", sure is a great title for our lovely support team, CeAnne. They are always available and ready to continue helping you on your WordPress journey!

It’s truly an honor to see that you started your journey with us and continue to thrive, Suzanne! Knowing that our Support team has been able to play a part in that success is especially rewarding. A big shoutout to Ivan for helping make your experience smoother, easier, and even better. We’re grateful to be part of your journey!

Thank you for the outstanding review Thad! Nikolay sure is a 5 stars player on our team, just like you said "as always and in all ways". Stay awesome!

Hi Karim, Thank you for being with WPX for several years and for taking the time to share your experience. We were sorry to hear that WordPress no longer suited your needs and that you decided to move to a different platform. As discussed in the ticket thread, the Legacy offer you purchased provided a substantially reduced price in exchange for a longer commitment period and included a 30-day full refund period in case you wished to back out of the purchase. After that period, the service falls under the same terms that apply to all customers who purchased the promotion. We are unable to provide a refund 8 months after a payment is made. We understand that you proposed an alternative way of calculating the refund and appreciate you taking the time to explain your reasoning. While we weren't able to honour that request, our decision was based on applying the same terms consistently to everyone who took advantage of the offer. Thank you again for your years with WPX, and we wish you all the best with the new platform you've chosen. Warm regards, The WPX Team

Thank you for the review! Be ready, as "Easy and user friendly" will be your whole experience with WPX, and there is much more of it coming!

"And boom" sure sounds like our support team behind the job. They are masters of their work, and sure pack the explosive power that you need! Thank you, Moa, and stay awesome!

Thank you, thank you, Christopher! Our support team is the engine that runs on full power all the time, and we sure love the sound of it! They are available always if you need them to resolve anything quickly.

Hi Charles, Thank you for sharing your feedback. We understand how disruptive email-related issues can be for a business, especially when managing multiple e-commerce websites and relying heavily on email communication with customers, vendors, and staff. As noted in our Terms of Service, email is provided as a complimentary service alongside our hosting plans and is subject to certain usage and security limitations. You had gone over those limitations. In situations involving suspected malware or compromised websites, additional review may be required before mail functionality can be restored. In this case, our investigation identified suspected malicious code on one of the hosted websites. As a security precaution, the mail service was temporarily restricted while our Security & Optimization team reviewed the account and addressed the issue. These measures are necessary to protect both the affected account and the reputation of our mail infrastructure. While our support team worked to investigate and resolve the matter, we appreciate that the time required to complete the security review was frustrating from your perspective. We're pleased to confirm that your case was resolved earlier today and that mail functionality has been restored. Thank you for your patience and for bringing your concerns to our attention. – The WPX Team

Thank you for the outstanding review, Dhruv! It's a pleasure for our ears that you love our approach to working with our customers! Only bigger things are coming!

Denis is a prime star of our team, Colan. Nothing we throw his way is too complex for him. Thank you for the review, stay awesome!

Whoa, 4 years with us already? That's really nice, Roberto! Thank you for the great review, and we will make sure that your smile always stays on! Stay awesome!

Thank you for the kind words, Roger! It’s always a pleasure helping you overcome any hurdles with our all-star support team. Here’s to many more years of smooth sailing and restful days ahead. Stay awesome!

Hi Shariful, Thank you for sharing your feedback. We understand your frustration regarding the delay with your website optimization request. While optimization cases can sometimes take longer depending on workload and the complexity of the website, we do want to clarify that our team did reach out to you yesterday with an update confirming that the case is actively being worked on. The optimization was completed earlier today with major improvements on both the speed and performance to the website. We appreciate the patience you showed while our team was optimizing your website, and your feedback regarding communication and response times has been noted. – The WPX Team

Hi Arnie, Thank you for taking the time to share your experience, even though we clearly let you down here. You’re absolutely right that malware removal is part of our service, and in your case the delays were far longer than they should ever have been. We understand how serious this situation is, especially when an infected website impacts orders and business operations. Referring to a multi-week delay as a “slight delay” understandably felt frustrating and inadequate. While there were temporary staffing limitations during local holidays combined with an unusually high workload for our Security team, that does not change the fact that you needed timely help and did not receive it. We take responsibility for that. The recurring infection also made this case more complicated than a standard malware cleanup, which further prolonged the time needed to resolve this. Your feedback is fair, and we've already taken steps to ensure that this issue doesn't occur agian in the future, because this is not the level of support experience we want any customer to have. We genuinely appreciate you bringing this to our attention and giving us the opportunity to improve. – The WPX Team

Thank you for the honest review, Steven. Although we received your request on the 7th of May, it was resolved by our Security and Optimization team by the 8th, and the website is running smoothly as we speak. Our team always advises keeping core, themes, and plugins up to date manually or automatically, as that seems to be the reason for the infection. Also, please do keep in mind that the premium ones need to be updated manually on your end. That will improve both security and speed to be at their best. Thank you and stay awesome! 🚀

What can we say, reviews like this sure brighten the day up! Thank you for your awesome words Tom, we love the fact that you found the best fit for your websites with us. From here on out, it’s smooth sailing! Thank you and stay awesome!