Wrappiness Gifts

We've checked your case, and we understand your concern. The delay was caused by an unusually high order volume, which unfortunately resulted in your package arriving later than originally estimated. We understand this meant it missed your daughter's birthday. We can also see that you've already contacted our support team. They are currently reviewing your case and will get back to you as soon as possible with the most appropriate solution. We truly appreciate your patience and understanding.

We've carefully reviewed your order and confirmed that the item you purchased was 1 Book Page Holder Gift Box. As explained in our previous email, this product is the empty gift box only and does not include the Book Page Holder itself. Based on your order details, the correct item was produced and delivered as purchased. We understand this wasn't what you were expecting, and we kindly ask for your understanding that we fulfilled your order exactly as it was placed.

We've already discussed this matter with you through our email support, and our agent has explained the nature of the product in detail. To clarify once again, our Pocket Hug is a 2D printed product with a 3D visual effect, not a real 3D embossed or solid metal coin. This information is clearly stated in the Product Details section on the product page, where it explains that the item is 2D printed with a 3D effect. After reviewing your order, we can confirm that the item was produced and delivered exactly as designed and described on our website. Although our support agent has already offered goodwill solutions to assist you as much as possible, we're sorry that these options did not meet your expectations. As the item was manufactured correctly according to the product description and your order, we're unfortunately unable to provide any further resolution beyond what has already been offered. We're truly sorry that this purchase did not meet your expectations, and we appreciate you taking the time to share your feedback.

We're truly sorry to hear about your experience, and we sincerely apologize for the frustration caused. We've already reported this issue to our internal team. Due to an unexpected issue, we weren't able to respond to your case as promptly as we should have, and we completely understand how disappointing that must have been. Your support ticket has now been reopened, and one of our agents will continue assisting you via email as soon as possible. We'll carefully review the issue with your product and provide you with an appropriate solution. Thank you for your patience and for giving us the opportunity to make this right. We truly appreciate it.

We’re sorry for the inconvenience and your experience. 🙏 Please reach out to us through our support channel with your order details so we can check and assist you as soon as possible. Thank you!

Thank you for sharing your feedback. We sincerely apologize for the disappointment and frustration caused. We understand that the product images show the garden flag displayed on a stand, which may have created the expectation that the stand was included. However, as stated in the product description, the listing is for the personalized flag only, and the iron stand is not included with the purchase. The stand shown in the photos is used for display purposes to demonstrate how the flag may look when installed. We understand this may not have been as clear as expected, and we appreciate your comments as they help us improve our product listings and customer experience.

We're sorry to hear that you're still dissatisfied with your experience. We have checked our records and have not been able to find any contact from you regarding this issue. To help us investigate and resolve your concerns, please contact us directly at [email protected] with your order number and details of the problem. Our team will review your case and do our best to assist you as quickly as possible. We appreciate the opportunity to look into this for you.

Sorry for not meet your expectations. Please note that this cap is designed in a vintage style and is made from soft denim fabric. As a result, the cap has a softer structure and is intended to naturally conform to the wearer's head shape rather than maintain the rigid, upright form of a traditional baseball cap. We understand that this may differ from your expectations based on the product photos. If you are not satisfied with our proposed resolution, please reply directly to our most recent email, and our team will be happy to review your case further and assist you.

We’re sorry for the inconvenience and your experience. 🙏 Please reach out to us through our support channel with your order details so we can check and assist you as soon as possible. Thank you!

We sincerely apologize for the mistake and the frustration this has caused. We have reviewed your case and can confirm that a full refund has already been processed. Please allow a few business days for the refund to appear on your original payment method, depending on your bank or payment provider. Again, we are very sorry for the inconvenience and appreciate your patience.

We’re sorry for the inconvenience and your experience. 🙏 Please reach out to us through our support channel with your order details so we can check and assist you as soon as possible. Thank you!