Wuben offers diverse lighting solutions known as its best EDC flashlight, quality headlamps, rechargeable led flashlight, bike lights & penlight.
Written by the business, not verified by us.Wubenlight (wubenlight.com) has a 3.3 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is mixed. Opinions are polarized: 56% rate it 4 stars or higher while 36% give 1 star; The business has replied to 17% of negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-09-07.
Reviewers had a great experience with this company. Loyal consumers frequently praise the exceptional build quality, incredible brightness levels, and reliable battery performance that easily sustains long working shifts or outdoor adventures. Many people also deeply appreciate the compact, ergonomic design alongside innovative features that make these powerful lights exceptionally practical for everyday carry. However, some customers also noted frustrating issues with unexpected shipping delays, with a few orders failing to arrive entirely. A few reviewers expressed deep dissatisfaction regarding exceptionally long transit times and unhelpful customer support responses when attempting to resolve these missing deliveries.
Auto-generated from all reviews of this business. For reference only.Very good service. After DHL lost my package... Wuben investigated the case and sent me a spare one with an additional gift inside. Very kind communication. The process was kind of long, but this is totally on DHL / Deutsche Post. Thanks Wuben
The product failed after about a month, and getting it replaced under warranty has been a total nightmare, after multiple back and forth emails over the span of 3 weeks they finally send me a replacement, which was a different product to the one I had purchased. We're now 2 months later and I still have not received a proper replacement
Everything this product said it is, it isn’t. Even the magnet doesn’t work. It promised RGB lights and only blue works.
Delivery directly from china without overseas warning in shop. L3 lamp advertised with USB C but only their own cable fits properly. Port is too deep for Lenovo, Sony, Anker... cables. Customer support refused to help because the cable that ships with the lamp fits. Have to give it to them. The rest of the lamp is very nice.
Do not trust!! Didn’t receive my order. Ordered two G5’s far in advance of Christmas as a present, and still nothing 5th January. Emailed repeatedly and yet no response to delivery dates or if I could pick up anywhere to help. Great marketing as product looks great, but don’t be fooled. Continuing to be disgusted by behaviour of online shops.
I’m very disappointed with my buying experience with this brand. More than one month has passed since I purchased the X4 flashlight, and I still have not received my order. What concerns me even more is that customer support informed me there is a possibility that the parcel may never arrive. Although they mentioned that the issue is being checked with the logistics department and that a reshipment is possible if the item is confirmed missing, the situation itself is frustrating and unacceptable for such a long delivery period. I regret that my first experience with Wuben turned out this way.
I ordered G5 from their website for my astronomy usage and as an year-end gift to myself. However, i ordered a black version and received a green one. Upon inquiring the issue, the customer service wanted to charge me more to send me what i ordered originally or refund $6! The customer service is poor, the inventory management is poor and that tells me the company is run poorly.
Tracking does'nt work, no response to 3 emails. No updates on delivery. ordered on 12/17 as gift.
Shipping time is disappointing, 18 days is too long. Love the flash Lights though, appears to be high quality and so far work great 💯. For the quality the sale price is on parr with other lights of similar design and quality.
So far my Reveiw is all about, NOT RECEIVING MY ORDER!!! I WOULD LOVE TO MAKE A REAL REVIEW....... BUT WITHOUT AN ITEAM.... IT IS IMPOSSIBLE!!!!
Never order from wuben, you will never receive your package, Complaint made on this site, by many customers asking for the closure of the site
I ordered a wuben x4 on the first of Dec and and paid $699 shipping and my light says it is still in China this is crazy if ya want one before Christmas better order it to months ahead because they ship as slow as they can
I have made several purchases from Wuben. Their products are durable and reliable. I now have purchased 10 flashlights and I am satisfied with each one. I am at the point that I cannot wait to see what is next as far as new products.
I loved my Wuben G5 light until it failed just over three months after purchase. All the Wubenlight dot com websites come up in my browser as a fake store that may be a scam, so I'm hesitant to move forward. Seems like they're taking the market by storm, but not following up after the sale, and Quality control may be a serious issue.
I have several Wuben torches and consider them all to be superb. I have had no issues with any and really appreciate the design aspect as well as their sheer capability. At the top of the list the C3 is my EDC plus a G5 for backup. The T1 is a superb multi role torch with an excellent toggle switch. I wouldn't buy any other make.
This is a must buy to attach it to my key chain. My wife ran it thru the washer and it still works great. buying for the fam. Wuben save yourself $$ on the usbc cable and make a better way to connect it to my key chain instead of the silly sting.
Bought this light for advertised keychain utility. Keychain attachment is made of very thin cheap plastic designed to break at the earliest convenience. Now the light is a pocket weight, it's lost and I haven't seen it in a few weeks.
I’ve seen all the negative reviews and it got me worried after I placed my order. I live in the UK this item came from abroad. I’m not sure where exactly.. The item showed up two weeks later. Items well packed well-made, and works fantastic. And honestly say this is the best light I’ve ever had my hands on. I could see far on riding around the trails at night. I could actually distinguish the river, the cycle path and the trees for a change. By this light, if you get the opportunity, forget the negative reviews be confident. Only one negative, I bought the bracket that holds the light on the mountain bike handle. The bracket is OK. The only thing that’s going to take a bit of getting used to is how the light turns left to right a little bit easy. But this is not a bad thing as you can change the angle of the light depending where you have it mounted and where you need to see. Maybe I can adjust it and make it tighter. I’ll have a look.
Ordered 2 lights from Wuben - an L-3 and an LT 35 pro. Took almost a month to finally receive my order. Apparently they literally are shipped on a slow boat from China. While the L-3 works great (so far) the LT 35 appeared to have been opened and had no battery. I emailed customer service and received a reply requesting " a video so that they may help to understand the issue I am having". I replied there is nothing to understand - that they just sent me a flashlight with no battery so it can not be used. They then requested a photo of the light to verify what I am saying. So I unscrewed the cap and sent them a photo of the empty flashlight. I then received a reply ( I kid you not!) to" please check inside the flashlight to see if the battery was inside". My next reply was to either send me the needed battery or I would dispute the charge on my credit card as I am not going to pay for useless light I can not use. I did receive a reply that in a few days they would be sending me a battery. I don't believe for 1 second that they are sending me anything. I was able to find a suitable battery on my own and spent another $20 just to see if the light was going to work at all and so far it does. Long story short - If you order direct from company, you may or may not ever receive your order and if there is any sort of issue with the light you are probably SOL. Order thru Amazon so you will at least have some type of recourse.
Oder item and didn't relize it was coming from China. It marked delivered however I never received it and file a case with my local usps however this company would not help resolve the issue and had yet to issue a refund or reship the item. Buyer Beware
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