1000Bulbs.com (www.1000bulbs.com) has a 4.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. 87% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 83% of negative reviews; 40 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
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Abigail美国 · 1 review · Experienced 2025-06-06 ·
★★★★★
I won't be using this website again
I have made multiple orders that were canceled due to lack of stock. I will say that I was properly informed of the changes that were made to my order status. I will avoid using them in the future but they have been professional.
Reply from 1000Bulbs.com2025-07-21
Hi Abigail, thank you for taking the time to leave a review. We are sorry to hear about your experience and wish to look into it further. Can you please provide your order number so we can look it up?
Have to pay return shipping :( Which isn't the best knowing that they claim to be the "BIGGEST" light bulb sellers online! Well, I actually E-mailed them prior to my purchase because I wanted the SIZE and LOOK of the bulb to be just right. Got no email response so I called and spoke to Miss H over the phone who saw my photo and recommended a certain bulb, so I ordered them. Long story short the bulbs arrived. Not only are they quite a bit larger than the previous bulbs I wanted to replicate, they also shone much dimmer, not pretty at all. They approved my RMA return but NO shipping! So I lose twice. I see WHY the bigger stores get all the business. Return shipping should be included in their bottom line!
Customer service (phone) was so helpful. Not long wait times. The agent was knowledgeable about their products. Was not pushy/salesy. Product delivery was fast. Product quality was excellent. We over ordered light bulbs because we weren't sure which ones would work for our situation. Return Authorization was done over the phone (recommended) and again the customer service agent was the best. Friendly and helpful!
Send me the wrong parts, people in there don't care about the problem. They always looking to get your money.
Talked with a supervisor Hunter, he doesn't care, only make a slip to return the wrong parts. They don't care about your time or the job you are doing.
I am a professional Electrician with license in the state of Massachusetts. I Never will buy from 1000 bulbs again.
Be aware.
Reply from 1000Bulbs.com2025-02-28
Hi Berry, thank you for taking the time to leave a review. We are sorry to hear about your experience and wish to look into it further. Can you please provide your order number so we can look it up?
3/3/25: We apologize you received an incorrect item. Our policy is to provide you with a shipping label to send those back to us. Unfortunately, our policies do not include covering for labor or equipment costs. If you have any questions, please contact us at 1-800-624-4488.
Easy to find what I was looking for and very pleased to know you guys carry iridescent lights. Now I know where I can direct my friends who are looking for them
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Store Manager美国 · 1 review · Experienced 2025-02-07 ·
★★★★★
Good customer service
I was having issues with my address not being entered correctly. I started chatting with the AI, and then a real life person reached out and helped me with my order, sent me quote to my email. It was great! The bulbs came way faster then the ETA given by the site!
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jonathan brookes英国 · 22 reviews · Experienced 2025-02-03 ·
★★★★★
Some good customer service
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Doug美国 · 1 review · Experienced 2025-02-18 ·
★★★★★
I have ordered from 1000 bulbs in the…
I have ordered from 1000 bulbs in the past and their customer service is very good. Shipping is always fast and shipping cost are very competitive.
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P. Ward美国 · 1 review · Experienced 2025-02-04 ·
★★★★★
Another Satisfied Customer!
Always great products and lowest prices!
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Richard Hassinger美国 · 1 review · Experienced 2025-02-14 ·
★★★★★
FAST,RELIABLE & PACKING EXPERTS!
Company willing to give expert advice on selecting bulbs. Very fast FED EX delivery. Could pack a carton of eggs and none would break! Thank you!!
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Lisa Weber美国 · 1 review · Experienced 2025-01-29 ·
★★★★★
Found the specific bulb I needed
1000 Bulbs had the perfect 5" slender led bulb for my antique lamp. Looks great with beautiful illumination!
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Chris Helley美国 · 1 review · Experienced 2025-02-05 ·
★★★★★
Easy, fast, as good as it gets.
Easy, fast, cheaper than anywhere else. Quality product. What else can I say? Thanks!
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AND COL美国 · 2 reviews · Experienced 2025-02-11 ·
★★★★★
Allison Alfinito
Your salesperson, Allison Alfinito, was friendly, knowledgeable, and extremely helpful in identifying my bulb need and helping me get it ordered. You guys are lucky to have such a professional employee. Go pat her on the back and thank her for her hard work.
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Chris Perkins美国 · 2 reviews · Experienced 2025-01-29 ·
I ordered 10 light bulbs and got 9. Immediate resolution.
I ordered 10 light bulbs and got 9. Customer Service, Dana, called and lickity-split handled the missed item.
Reply from 1000Bulbs.com2025-02-12
Thank you for taking the time to leave a review. We are sorry to hear about your experience and wish to look into it further. Can you please provide your order number so we can look it up?
2/17/25 - Please call customer service at 1-800-624-4488 to file a claim.
Website to make order is a challenge. Customer service was great…
Did have a hard time making my order online without an account set up, it wouldn’t let me make my order. But once I called and talk to a live person, it was quick and simple with part numbers received my order within seven days
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hopper美国 · 1 review · Experienced 2024-12-29 ·
★★★★★
They sell defective products and will…
They sell defective products and will not accept a return on them if the box has been opened and attempted installation tried. Their customer service after sale is rude, arrogant and just awful. Do not ever buy anything from this thieving company. They stole $200 from me by selling a defective product to me. (The response from 1000bulbs is a lie. They require "like new" condition on all their returns, so the reality is IF one screw used to mount the tin foil like mounting bracket is missing or not in new condition you cannot return the product. The product is used because installation was attempted and could not be done. There are plenty of other similar complaints about the installation of this light too)
Reply from 1000Bulbs.com2025-01-31
Thank you for your review. At this time, we have researched your contact prior to the order being placed as well as after you received your order. In your initial contact, you inquired about the mounting of this fixture as well as our return policy. After the order was received, we had additional communication with you regarding the installation issues that you were experiencing. Unfortunately, it was an unsuccessful outcome, and you were not able to complete the installation. At that time, we did offer and provide a Return Merchandise Authorization to ship the item back to us at your cost of the return shipping. Once that information was initiated and sent to you via email, you advised our agent that you were unhappy with that resolution and had already destroyed the product by cutting it into pieces. Without receiving the product back in “as new" condition, we are unable to issue any type of refund for this order.
