1st-Line Equipment (www.1st-line.com) has a 4.6 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 57% of negative reviews; 5 of them were added in the last 12 months. Last updated 2026-08-11.
What people say
M
Mark Haslem · 23 reviews · Verified ·
★★★★★
These are THE BEST coffee shot glasses…
These are THE BEST coffee shot glasses EVER! They're made in Italy - Check; They're up to a bit over 2.0 oz ("doppio of doppios!); They're thermal glass; They have the Motta logo and that cute as a Dickens "kitty cat" embossed on them; They're the right "width" to take a double La Marzocco porta filter spout within the circumfrense (when I need doubles and ain't up to a naked porta filter); They are so damned "cool!"; 1-st Line got them to me (I ordered a number of them) PDQ! Hats off to Motta!! (Yay!), and foremost to 1-STLine, seemingly THE ONLY US SOURCE for these glasses!! Top notch "espresso WEAR," and top notch customer service! Satisfied all around!! Only thing I'd ask for is: Do Motta make it in red, vermillion, blue, or green?? If and when, let me know! Love these!!!
X
Xootr Lady · 3 reviews · Verified ·
★★★★★
Quick shipping
Quick shipping, top quality coffee!
c
customer · 2 reviews · Verified ·
★★★★★
Shipping was quick and products arrived…
Shipping was quick and products arrived well packaged. I'll be back for more.
J
Jefferey · 3 reviews · Verified ·
★★★★★
very quick shipping and the Sette 270 I…
very quick shipping and the Sette 270 I ordered was packed well and came in perfect condition. very happy with my purchase and would buy from 1st-Line Equipment again.
M
MAHER, ALISA · 10 reviews · Verified ·
★★★★★
Great Service as Always
Great service, as always. Love the Miscela d’Oro Gran Créma!
A
Andrew · 4 reviews · Verified ·
★★★★★
Quick shipping of parts for…
Quick shipping of parts for discontinued espresso machine. Great to have a seller that supports old purchases in this way.
S
Shan · 4 reviews · Verified ·
★★★★★
Prompt response
Prompt response. Met my expectations
A
Anthony Caciolo · 3 reviews · Verified ·
★★★★★
Great service
Great service. Super knowledgeable!
J
John Roehmer · 2 reviews · Verified ·
★★★★★
1st Line's website is easy to use with…
1st Line's website is easy to use with good information, a simple ordering process and on-time delivery. Really enjoying our new Rancillio Sylvia.
J
Joseph Angelo Sardo · 2 reviews · Verified ·
★★★★★
1st Line Equipment has been my go-to…
1st Line Equipment has been my go-to source for all things Espresso for many years. I recently purchased a new Rancillio V-6 machine and couldn't be happier with how quickly my order was processed, shipped and received!
B.Resnikoff · 2 reviews · Verified ·
★★★★★
Super-fast delivery and excellent…
Super-fast delivery and excellent technical support.
K
KenleyM · 9 reviews · Verified ·
★★★★★
This is an outstanding company
This is an outstanding company! I have enjoyed exceptional service including the educational videos, recommendations and prompt support. My newest expresso machine is beautiful to look at and a joy to use-truly exceptional quality! All orders have been filled promptly and the packaging is excellent. I would not hesitate to recommend 1st Line Equipment at any time.
c
customer · 3 reviews · Verified ·
★★★★★
Great service
Great service. Quick, supportive and informative. Seamless return when needed.Thank you, 1st-Line.
w
will · 1 review · Verified ·
★★★★★
Quick delivery and the product was as…
Quick delivery and the product was as expected
c
customer · 5 reviews · Verified ·
★★★★★
Good site but things can be better
Easy to use website, fast delivery, but I purchased 2 product a grinder tray and double shots glasses. The tray had some dirt on it inside the box indicating that it probably was an open box but that wasn't mentioned when I placed the order the other thing is that one of the 2 shot glasses has a sharp edge (not safe to drink from so I tossed it out). But I like the coffee tray and didn't mind that it was an open boxed item I just figured that it should be mentioned upon purchase and no big deal about the cup its only $6 dollars.
c
customer · 2 reviews · Verified ·
★★★★★
1st-Line is always great
1st-Line is always great; fast to respond to questions and comments, reasonable prices, and the best equipment for home espresso.
T
Todd Redlin · 5 reviews · Verified ·
★★★★★
Great service
Great service, lots of inventory andJim Piccinich is always there to answer your many questions. Would highly recommend this site to all my coffee friends.
Todd Redlin
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Frank Gerlak · 3 reviews · Verified ·
★★★★★
I appreciate the quick delivery of my…
I appreciate the quick delivery of my part I ordered for my MicroCasa Leva. It arrived in two days! However, I would also appreciate an answer to my question I filed on the Microcasa on March 10th. As of today - no answer.
Reply from 1st-Line Equipment2021-04-05
Thanks for the feedback. Please note parts purchases do not come with tech support nor instructions. Unfortunately, we are overwhelmed with inquiries due to a short age of staff and increased inquiries due to COVID-19.
c
customer · 3 reviews · Verified ·
★★★★★
Poor purchasing support.
Poor purchasing support.
I hope their return policy is better.
Reply from 1st-Line Equipment2021-04-05
Our return policy is clearly posted on our web site and agreed to when placing an order online. Sorry, there are times we get overwhelmed with inquiries for help, including non-customers who impact our service levels.
A
Alex · 2 reviews · Verified ·
★★★★★
Lelit water softener
Upon ordering Lelit water softener cartridges, delivery within a week in perfect condition.
