Knowledgeable and friendly staff
Knowledgeable and friendly staff, wide variety of coffee related products. Competitive prices with quick and sometimes free shipping
About 1st-Line Equipment
Data updated- Website
- www.1st-line.com
- Category
- Food, Beverages & Tobacco
- Location
- United States · Freehold, NJ
- Status
- Unclaimed
- Last 12 months
- 5 reviews
- Replies to negative
- 57% (4/7)
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Is 1st-Line Equipment legit?
1st-Line Equipment (www.1st-line.com) has a 4.6 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 57% of negative reviews; 5 of them were added in the last 12 months. Last updated 2026-08-11.
What people say
Hurray for stock alert messages
Lelit water softener cartridges have been out of stock for some time so I appreciated the ability to have 1st-line automatically send an email when new supplies were available. I immediately ordered, shipping cost was reasonable and I received the softeners in just a few days. Couldn’t ask for more.
Thank you. Great service and support
I got great customer support and advice prior to purchase. My Bezzera Duo De, Mazzer Grinder and ancillary items were received in good condition. Thank you!
Dirty Mignon Mat Kit
I got the product just now and I was so disappointed to the quality of the item they sent. It is Eureka mignon mat kit which they open the box to put the shot glass inside. By doing so they should already noticed the quality or the condition of the item that they are sending. The black mat looks like its a used item which looks dirty compared to the same product in an unboxing video. The only thing in the kit that looks new is the brush that comes with it as it has a plastic wrap on the brush and the shot glass which is an additional order. Overall I'm not happy with this order and will not order again.
1 st-Line Equipment is the BEST!
I'm very happy with this order, high quality coffee machine and fast delivery plus best price and kind nice customer service, I will reorder from you in future again for sure.
Everything from ordering to shipping…
Everything from ordering to shipping has been spot on! My espresso machine and grinder even arrived one day ahead of schedule. Equipment is running great, and I’m very happy with the Lelit MaraX. Today was my second morning and even my wife said “I’m impressed”. Trust me, that says a lot. Thank you 1st Line.
Very knowledgeable employees
Very knowledgeable employees. Great informative YouTube videos.
Great experience
Fast shipping, products well packaged and received in excellent condition. Great purchase experience.
i like coffe to long time and rileks in…
i like coffe to long time and rileks in my dreams
Every thing OK
Every thing OK! Arrived sooner than expected. Thanks.
Great buying experience all the way…
Great buying experience all the way around.The extra protection for my espresso machine assured that it arrived in perfect condition. Very helpful on the phone prior to my purchase. 1st-line is a go-to for anything coffee related. Definitely highly recommended.
Great advice and product
I called sales for help in picking out an espresso machine. I had narrowed it down to a few choices, and the salesperson gave me additional information that helped me feel good about making the decision. I got the Caffeum Perfectus Minima and am very pleased with it! I feel like I can always trust that this company will give honest information and that they are experts in the industry.
Satisfied customer
Great company..very professional. My package arrived sooner than expected, and it was packed securely. Appreciate everything.
Will buy again
Website is easy to use. My order was processed very fast. The product is great. Will recommend to my friends. Will buy again.
A 1st Class 1st-line Equipment Espresso Experience. Bravo
The purchase experience in buying my Ponte Vecchio spring lever espresso machine was superb, but the speed of response to my email query by “Java Jim”, Jim P., was even better. Thank you, Jim and 1st-Line Equipment for a great customer experience. BTW the espresso from the Ponte Vecchio is delightfully tasty, a real treat. Thanks.
Good product..Good quality and works…
Good product..Good quality and works well. Perfect while I'm doing my work from home job. Gotta visit your site again. Will surely recommend to my colleagues.
Order processed rapidly; on time delivery
Website easy to use. Order processed rapidly. Received order(in Houston) fve days from ordering. Expresso machine arrived in perfect condition.
Great product, fast shipping
1st-Line got my Acacia scale on its way very quickly and the product is as good as everyone says it is. Thanks!
Good coffee delivery
Just a great company to order Italian coffee from.
excellent product
excellent product, The machine is working great and I think it will last long.