1st-Line Equipment (www.1st-line.com) has a 4.6 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 57% of negative reviews; 5 of them were added in the last 12 months. Last updated 2026-08-11.
What people say
D
DW · 1 review · Verified ·
★★★★★
Good service as always
Recently placed two orders for parts. They were shipped and received in two days so I could fix my machine and get back to espresso! The 1st-Line website had the accurate information for the parts I needed, and the combination of product support information, customer FAQS, and YouTube videos made it possible for me to diagnose my problem (actually had two parts wear out at around the same time). My only issue with the website is the inability to look up parts by number once I find them on the diagram. I had to scroll through all parts in the Lelit section. Not a big burden, but not the best use of the latest website technologies.
J
Jack · 1 review · Verified ·
★★★★★
Great Customer Service and Great Machine
I ordered the Lelit Mara X on a Wednesday evening and the machine was delivered on Friday of that same week. I was very impressed with the packaging on the machine. While the machine was packaged unlike any other package I have received (in a good way), one of the nuts on the boiler came loose during shipping. So, when the machine was turned on, steam was coming out of the top. I was able to get on the phone with Jim and he walked me through how to resolve the issue!
Great espresso and great customer service!
P
Pugetsound · 2 reviews · Verified ·
★★★★★
Reliable Always
They are very reliable and send out all my orders quickly.
c
customer · 2 reviews · Verified ·
★★★★★
Amazing customer service
H
Henri · 6 reviews · Verified ·
★★★★★
Everything outstanding
Everything outstanding, as usual.
c
customer · 1 review · Verified ·
★★★★★
Bought a “used” Ascaso for my son
Bought a “used” Ascaso for my son. As part of research and reassurance I called customer support- she was great. Knowledgeable about the product and options as well as reassuring about the “sale” item. Arrived quickly. Very pleased
R
Robert Lucas · 3 reviews · Verified ·
★★★★★
Coffee beans arrived quickly
Coffee beans arrived quickly, best beans ever !
J
Joseph Talon · 4 reviews · Verified ·
★★★★★
Site was very helpful
Site was very helpful. Easy guide to order parts needed for my espresso machine.. Shipping was fast to Hawaii..
A
Art Alan · 6 reviews · Verified ·
★★★★★
Had what I needed when I needed it
1st Line maintains stock of parts needed to keep my Acaso espresso coffee machine in operation. Fast and smooth procedure, got my order delivered quickly.
J
Jasob · 2 reviews · Verified ·
★★★★★
Purchases
Good vendor.
c
customer · 1 review · Verified ·
★★★★★
Your video correctly diagnosed my…
Your video correctly diagnosed my problem and showed me what parts I needed and how to fix it. Mission accomplished! Thank you for a job well done.
M
Matt · 1 review · Verified ·
★★★★★
Great service!
M
Mitzieg · 2 reviews ·
★★★★★
Keep working
Ordering 1st-Line Equipment was actually pretty good. Delivery was fast enough and the service was of high quality. There were no problems with my coffee machine and I doubt that they will appear. Everything was just great! Keep working just as well))
b
bs · 2 reviews · Verified ·
★★★★★
Great service and great coffee!
B
Bjorn Johnson · 1 review · Verified ·
★★★★★
I was very glad to see the information…
I was very glad to see the information about my filter on 1st-Line's video. I received my filter quickly and was easily able to install it.
O
Olivier · 1 review · Verified ·
★★★★★
Great parts selection
Great parts selection, great prices and fast shipping.
M
Milly · 3 reviews · Verified ·
★★★★★
Go to place for all coffee related products
Excellent coffee beans! Great customer service. My go to for any coffee related products.
T
Tim Ford · 14 reviews ·
★★★★★
My orders arrived quickly
My orders arrived quickly, and I had an easy time placing it. My only concern is that their customer service took a long time to respond other than that I had a decent experience with them.
c
customer · 1 review · Verified ·
★★★★★
Recommended
Fast, free shipping and well packed. Machine arrived safe and sound.
c
customer · 1 review · Verified ·
★★★★★
The La pavoni arrived in excellent…
The La pavoni arrived in excellent shape and on time. Bought some Illy beans from the local grocery store to help dial in the grind and dose. It took almost the whole thing to do that. Then went to a local roaster and dialed in a grind. Adjusted the dose and now getting a decent espresso after a 20 minute warm-up. Still having some channelling issues but the final product is drinkable. No "god shot" as of yet but nice. Looks like the machine will be fun and I'll get there eventually.
Some things though:
The drip tray is plastic and really cheap use a bowl or cup to collect the residue.
Make sure you release the false pressure prior to the pull, use this to warm the cup.
The group head gets very hot after two espresso, so you are limited on consecutive drinks IMHO.
Drink the espresso and turn on the steam wand prior to removing the spent portofilter. Have not had the "sneeze".
