My new espresso machine arrived fast
My new espresso machine arrived fast. Good quality and works well. Perfect while I'm doing my work from home job. Gotta visit your site again. Will surely recommend to my colleagues.
About 1st-Line Equipment
Data updated- Website
- www.1st-line.com
- Category
- Food, Beverages & Tobacco
- Location
- United States · Freehold, NJ
- Status
- Unclaimed
- Last 12 months
- 5 reviews
- Replies to negative
- 57% (4/7)
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Is 1st-Line Equipment legit?
1st-Line Equipment (www.1st-line.com) has a 4.6 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 57% of negative reviews; 5 of them were added in the last 12 months. Last updated 2026-08-11.
What people say
Good sales team and well informed
Good sales team and well informed. My new Lelit Bianca espresso machine works well. I hope that will please me for many years to come.
Good product if you've already perfect…
Good product if you've already perfect knowledge about what you're purchasing. However, product inquiries are pointless. Customer service untrained and incurious. And their reply to my review makes my point perfectly. Thank you.
Reply from 1st-Line Equipment2021-01-14
Customer originally stated "Good product if you've already perfect knowledge about what you're purchasing. However, product inquiries are pointless. Customer service untrained and incurious." It is always a good idea to be more specific and honest in your feedback. You had purchased a bottomless portafilter (included with a large 2 cup filter basket) for your La Pavoni lever espresso machine. You did not buy the machine from us. You placed a call into our call center inquiring about the manufacturer of the basket. As you are advised in the terms and conditions of our web site and agreement during the sales purchase, we do not provide any support on parts purchases and you were further advised over the phone that our supplier does not reveal who the manufacturer of the basket is. Hence, your feedback is pointless because you were not completely honest with your generalization and insults about our customer service being untrained and incurious. Lastly, please let us know when you are capable and have the çomplete knowledge of handling phone inquiries on the fly of the 8,000 parts we stock. We may consider hiring you. Additional reply... : ) Have a nice day!
Excellent Experience
1st-Line shipped my items quickly, they were exactly as described and were packed very well.
I've only used my new machine for a few…
I've only used my new machine for a few espressos, but I'm quite happy so far. I used a La Pavoni machine for 10 years and I found the transition over to the Lelit machine fairly easy and straightforward.
Best equipment and parts!
Knowledgeable staff, prompt delivery, lots of stock!
The only place in the US where I found…
The only place in the US where I found what I was looking for, fast shipping, good price.
Very
Very Excellent service. They answered all my questions, and gave me a call before shipping equipment that I preordered.
Good Coffee
Good Coffee. I`m very proud of this cafe
Great product
Appreciate the extra step they took to balance the portafilter handle. Nice quality that massively upgraded my gear.
Buy with confidence!
All items were carefully packed and shipped quickly. Could not be happier!
Coffee beans order arrived ontime via…
Coffee beans order arrived ontime via usps. Cafe vergnano beans great crema & aroma without the bitterness.
Good price
Good price. Very fast shipping.
Excellent service
Excellent service. They answered all my questions, and gave me a call before shipping equipment that I preordered.
Price match process was quickly…
Price match process was quickly accepted and shipping was processed and received very quickly. Very pleased. Thanks!
Excellent service. No where else I could find the part I needed for my machine.
I needed a group gasket for my Bezzera espresso machine and could not find it locally. Other websites either was hard to identify the part on the online catalog, did not have it or would not ship to Puerto Rico. 1st-Line Equipment had an easy to navigate website and fast service. Will recommend.
Too many steps required
Too many steps required. Prefer speaking with a live person anyway.
A whole new coffee experiance
A whole new coffee experiance. Love it
Fast service
Fast service . No issues