97tax.com (www.97tax.com) has a 3.9 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Money & Insurance and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
They were very pleasant to work with
Thank you for the 5 stars, Frank! We're so glad you found the process fast and efficient, and that working with us was a pleasant experience. Means a lot to our team!
I thought you were the IRS. I feel like I got scammed out of almost 200. Here my payment arrangements had already been set up. Your email made me panic so I signed up with you unnecessarily. Very deceiving.
We're sorry to hear about the confusion and stress, Stacey, that's not what we want for anyone reaching out to us. To clarify, 97tax is an independent, IRS e-file approved service, not the IRS itself, and we're upfront about that on our site and in our emails. We understand it's frustrating to feel you signed up unnecessarily. Please email [email protected] and let us know your order details, we're happy to look into this with you.
Thank you for the 5 stars, Catherine! We're so glad we could help you get the problem resolved. Reviews like yours keep us going!
Very animated. Quick and concise. They mention at the end that one needs to pay and the amount is only mentioned at the end.
Thank you for the 4 stars! We're glad the process felt quick and clear overall. We appreciate the feedback on pricing being mentioned later in the process, that's helpful for us to hear as we look at ways to improve. If you'd like to share more, feel free to email [email protected], we're always listening.
Thank you for the feedback, Liza. We understand cost is an important factor, our pricing covers preparing and mailing your completed IRS payment plan application with tracking, all handled within 24 hours. If you have any questions about your order, feel free to reach out to [email protected], we're happy to help.
Thank you for the kind words! We're so glad the IRS payment plan process was quick and easy for you. That's exactly the experience we aim to deliver. Thanks for taking a moment to share this!
Thank you for the 5 stars, Gloria! We're so happy the assistance with your IRS payment plan application made the process easier for you. That's exactly what 97tax is built for. Reviews like yours keep us going!
Very prompt results and lifted a huge burden from my shoulders. Thank you
Thank you for the 5 stars, Guy! We're so glad we could get you prompt results and help lift that burden off your shoulders. Helping with the IRS payment plan process so it doesn't weigh on you is exactly what 97tax is here for. Wishing you all the best!
I was told to guess at the amount I owed which would be corrected after I applied. I sent the correct amount on the same day I applied. Receive my Form 9465 with the wrong amount.
Hi Alvin, thanks for the feedback. The application uses the estimated amount entered when you apply, and your packet was likely mailed with your original estimate before your correction reached us. Easy fix: email [email protected] with the correct amount and we'll email you an updated copy of your application right away. And good to know: the IRS reconciles your application against their own records, so an estimate being off doesn't derail your plan.
Your website is off line and can’t resolve any issue that’s causing mail information to be resolved!
Hi, we're sorry for the trouble. Our website is online and fully operational, so if you ran into an error, it may have been a temporary issue or a connection problem on the page. Either way, we'd like to get whatever you need resolved right away, including anything related to your mailing information. Please email [email protected] with your order details and we'll take care of it directly. We're here to help.
It was okay but should went with a different company thought you would help lower my payment?
Hi Tracey, thanks for the feedback. Good news worth sharing: your plan is set at $25 per month, which is the minimum monthly payment the IRS allows on a payment plan. That means your application secured the lowest payment possible. 97tax prepares your application based on the amount that works for you, and in your case, it's already at the floor the IRS permits. If you have any questions about your plan or anything else, we're happy to help at [email protected].
Fast, efficient. Thank you
Thank you for the 5 stars, Steve! Fast and efficient is exactly what 97tax is built for. Thanks for taking a moment to share this!
Hi Andrew, thanks for the feedback. Our fee covers preparing your completed IRS payment plan application, mailing it to you with a prepaid return envelope, and support along the way. 97tax is built for customers who want it done for them to save time and guesswork. If you have any questions about your order, we're happy to help at [email protected].
You were fast and efficient. The application was very easy to do and the payment was easy.
Thanks for the 5 stars! An easy application and smooth payment is core to how we work at 97tax. Reviews like yours keep us going!
Very simple and easy process. So grateful to get this going. Thanks
Thank you for the 5 stars! A simple, easy process is exactly what 97tax is built for. So glad we could help you get things going. Wishing you all the best!
Problems with connection to live agents had to go on line
Hi, thanks for the feedback! Our team is always available at [email protected] and we respond quickly. We're glad to help with any questions.
Everything was done online, quick and easy. A+.
Thank you for the 5 stars! Quick and easy, all online, is exactly what 97tax is built for. We'll take that A+! Thanks for sharing!
The process was as simple as filling in a few blanks in a matter of minutes. Stress free and assuring. A real timesaver.
Thanks for the 5 stars! Simple, stress-free, and fast is core to how we work at 97tax. Glad we could be a real timesaver for you!
Very detailed and systematic, quick service .
Thank you for the 5 stars! Detailed, systematic, and quick service is exactly what 97tax is built for. Thanks for taking a moment to share this!
I was convenient. Thank you
Thank you for the 5 stars! Making the process convenient is exactly what 97tax is built for. Thanks for taking a moment to share this!
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