97tax.com (www.97tax.com) has a 3.9 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Money & Insurance and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
I fell for your ploy of thinking that you are a government contractor working for the IRS. I could have filled out a simple form. I was expecting an agreement with the IRS, and the ability to make my first payment.
Reply from 97tax.com2026-07-09
Hi Carl, we're sorry for the confusion. 97tax is an independent tax preparation service, not a government contractor or the IRS. We are IRS e-file approved and BBB accredited. We prepare and mail your completed IRS payment plan application, which you sign and mail to the IRS in the prepaid envelope included. The IRS then reviews it, responds by mail, and you make payments directly to them once approved. If you have any questions about your application or the next steps, please email [email protected] and we'll be glad to help.
Very easy to follow application instructions
Still no reply on next step
so review is only for application process
Reply from 97tax.com2026-07-10
Thank you for the 5 stars, Nicholas! Glad the application instructions were easy to follow. On next steps: your completed application is mailed to you via USPS with a tracking number sent to your email. Once it arrives, sign it and mail it to the IRS using the prepaid envelope included. The IRS then reviews it and replies to you directly by mail, which typically takes several weeks. If you haven't received your packet or tracking email, reach out at [email protected] and we can also email you a digital copy right away!
Took my money and failed to provide document requesting pay out plan with the State of California.
Total waste of my time and money.
Reply from 97tax.com2026-07-09
Hi William, we're sorry for the frustration. Our records show your California payment plan document was prepared and delivered to you via USPS, and we're happy to email you a digital copy right away if you didn't receive it. To clarify the process: 97tax prepares and mails your completed application, which you then sign and mail to the State of California to request your payment plan. The state reviews it and responds directly to you. If you didn't receive your packet or have questions about the next steps, please email [email protected] and we'll help right away.
Thank you for the 5 stars, Lora! An easy step-by-step process is exactly what 97tax is built for. Thanks for taking a moment to share this!
K
Kay · 1 review · Verified · Experienced 2026-07-01 ·
★★★★★
It was easy to do on line
It was easy to do on line. I received my paperwork very fast
Reply from 97tax.com2026-07-09
Thank you for the 5 stars, Kay! An easy online process and fast paperwork is exactly what 97tax is built for. Thanks for taking a moment to share this!
The address form did not accommodate canadian addresses and I did not get a confirmation to send me the completed form to my home address in Canada.
Reply from 97tax.com2026-07-09
Hi Ali, we're sorry for the trouble. Our service mails physical documents to U.S. addresses only, so your completed application was mailed to the U.S. address entered on your order. The good news is we can email you a digital copy right away, which you can access from anywhere, including Canada. Please email [email protected] and we'll send your completed application to you directly. We're happy to help.
Still waiting to hear back from the IRS. Then I will know exactly how helpful you were. I am pleased so far.
Reply from 97tax.com2026-07-09
Thank you for the 5 stars, Sandra! We're so glad you're pleased with 97tax so far. Just so you know what to expect, the IRS reviews your application on their own timeline and will respond to you directly by mail, which can take several weeks. Hang tight, that wait is completely normal. If you have any questions in the meantime, we're always here at [email protected]!
I thought you were involved with the irs not the middleman. I lost 200. Because I thought you were part of the irs. I won't be using your services.
Reply from 97tax.com2026-07-09
Hi, we're sorry for the confusion. 97tax is an independent tax preparation service and is not part of or affiliated with the IRS. We are IRS e-file approved and BBB accredited. Our service prepares and mails your completed IRS payment plan application, which you then sign and mail to the IRS in the prepaid envelope included. The IRS reviews it and responds by mail directly to you. If you have any questions about your application or the next steps, please email [email protected] and we'll be glad to help.
The amount is not correct and to charge $179 for 1 form is ridiculous.
Reply from 97tax.com2026-07-09
Hi, we're sorry for any frustration. The monthly payment amount on your application is the figure entered during the ordering process, and it can be adjusted to whatever works for your budget. If the amount isn't correct, we're glad to help you fix it. On pricing, 97tax is a preparation service. You're right that the IRS form is available for free directly from the IRS, and our fee is for preparing, completing, and mailing your application with a prepaid return envelope to save time and guesswork. Please email [email protected] and we'll be happy to help with the payment amount or any questions.
