Ms Penry responded right away
Ms Penry responded right away, as she did previously with me a few months ago. I could tell the enthusiasm and willingness to help was there and truly sincere. My thanks to her!
About Armed Forces Mutual
Data updated- Website
- www.aafmaa.com
- Category
- Public & Local Services
- Location
- United States · Fort Myer
- Status
- Unclaimed
- Last 12 months
- 67 reviews
- Replies to negative
- 100% (4/4)
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Is Armed Forces Mutual legit?
Armed Forces Mutual (www.aafmaa.com) has a 4.7 out of 5 rating on OK.one, based on 67 user reviews collected here. It is listed under Public & Local Services and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
Individual I spoke to was very helpful…
Individual I spoke to was very helpful in ever way. She answered both my questions. She was very pleasant.
Great Experience with AFM!
I had a very positive experience with Armed Forces Mutual today. I called to do a change to my policy, which by all standards would have been considered last minute. The representative who assisted me, Ms. Bonina, was excellent. She had a great attitude, was polite and super helpful. She did not care about the last-minute nature of my call, she was about helping. With the day that I have had, it was very much appreciated! Thank you Ms. Bonina and thank you AFM!
Excellent service
Excellent service. Responded precisely to my question.
Very helpful in assisting me in correcting an error…
I need assistance in correcting an error on my account, that I made. AAFMAA customer service was extremely helpful in helping me.
Excellent service and support!
Excellent service at every juncture
Excellent service at every juncture. Great caring people.
Flexible Plans & Solid Support!
Excellent experience becoming a member of AAFMAA. I purchased life insurance products, and the process was super-smooth and simple. Excellent customer service so far, with support for Veterans living overseas! I would highly recommend becoming a member.
AFM Should be on speed dial!
AFM is a great organization with a deeply meetingful mission. Amy Marotto was most helpful in updating the information I've kept on file as well as crafting a way ahead to prepare our affairs and ensure our family is well prepared when the time comes. This is an important brick to remove from our ruck sack; piece of mind!
Fantastic service
The entire staff has been nothing but professional and very prompt in assisting us.
Replacement Form Provided in Under Two Hours!
I sent a request for a replacement tax form at 10:30 this morning, and Amy Morotto emailed it to me at 11:59. It would be hard to provide better customer service than that!
Got an answer and resolution to my…
Got an answer and resolution to my issue in hours. Great Service.
Commendation of Amy Marotto
I have been a member of AAFMAA/AFM since the early 1960s and I have been very pleased with all of my personnel contacts over the years but Ms. Marotto takes the cake. She has answered all my questions promptly and gone beyond that has sent literature that answers many questions before I ask them. I don't know how long she has been working there but she is certainly an outstanding credit to Armed Forces Mutual
Your company was open and transparent…
Your company was open and transparent about the process for veteran's and active duty military to get life insurance.
Fast and informative response
Fast and informative response from Amy. She also included a checklist for my estate planning.
prices great
prices, but timeing was off
Staff are knowledgeable in their career…
Staff are knowledgeable in their career field. Through and attentive in processing and finalizing the process. Keeping clients up to date with the process, all while showing compassion.
Outstanding support
Outstanding support. Sixty two years ago, as a 2d Lt my first Battalion Commander counselled me on the benefits of becoming a member of the then Army Mutual Aid Association. I took his advice and have never regretted it. In turn over the years I have recommended Armed Forces Mutual to numerous other military personnel. Now at age 85 I feel confident that Armed Forces Mutual will look out for my wife when the need arises.
Take too long to respond.
Reply from Armed Forces Mutual2026-01-26
Thank you for sharing your experience with us. We understand you contacted us for assistance in resetting your password. Unfortunately, for security reasons, we are not able to reset your password for you directly, however if you call our Member Benefits team at 703-707-1182, we can help walk you through the step-by-step password reset process on the Member Center. Alternatively, you can do this yourself by simply visiting the Member Center at https://connect.aafmaa.com/ and clicking on the ‘Reset your password’ link right above the login button. You will be asked the security questions you set up when you registered your account and if you need any assistance in answering those challenge questions, you can call Member Benefits for assistance with those as well. Be sure that you are in front of your computer or device when you call. As always, thank you for your service and continued membership. -Armed Forces Mutual