Excellent service and great price
Great service and excellent price.
About Armed Forces Mutual
Data updated- Website
- www.aafmaa.com
- Category
- Public & Local Services
- Location
- United States · Fort Myer
- Status
- Unclaimed
- Last 12 months
- 67 reviews
- Replies to negative
- 100% (4/4)
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Is Armed Forces Mutual legit?
Armed Forces Mutual (www.aafmaa.com) has a 4.7 out of 5 rating on OK.one, based on 67 user reviews collected here. It is listed under Public & Local Services and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
Ms Tonni Brown
Ms. Tonni Brown was friendly and very knowledgeable.
Top quality srervices
Amy Maratto was knowledgeable and friendly. Answered all my questions and made very helpful suggestions for me. Only annoyance was the number of automated steps required to get to a person. The services provided by AAFMAA are exactly what I want now and for my family.
Great customer service
AFMA (Megan) called me to ask if I wanted my original documents returned to me, because AFMA has digitized them and no longer needs them. Upon learning that I did want them back, she arranged for them to be shipped to me via FedEx. Her conversation was clear, concise, unrushed, professional, friendly and respectful. The documents arrived in 3 days in perfect condition.
Saved me from making a big mistake
Excellent communication
Excellent communication. Easy application process.
Great communication with Amy
Great communication with Amy; provided answers to my concerns and followed up with a comprehensive email.
I put Amy to the test
I put Amy to the test. Hadn't been to the Armed Forces Mutual site in years. Amy understood my problem(s) immediately, got me oriented, advised me on how I should proceed, and provided me an e:mail with detailed step-by-step directions to follow. All worked perfectly. My sincere THANKS to Amy. She runs a tight ship!!!
Customers Service Excellence
The info I got from the representatives from start to finish.
Easy peasy and Dale Hawley was…
Easy peasy and Dale Hawley was spectacular help and pleasant to speak with.
Another Win for Us
As usual you folks have made a transition for us a great experience. The digitizing of our records will make it so much easier for my survivors. Thank you for being here for us.
Customer service superv…
Customer service on initiating the policy was so very helpful. Answered all of my questions in a very clear and understandable manner. Everyone involved kept me updated on the process
Trust pilot
Robert, this is a great Trustpilot test, looks good. Thank you Srey
Experience was seamless
Experience was seamless, efficient and top-notch! As always.
Records Vault
I asked for a copy of my spouse's birth certificate which I had put in the AAFMAA vault 50 years ago. Megan had it sent to my wife within 2 hours of opening Monday morning. Much quicker than my State's Vital Records section that would have cost $12 and an in-person visit. Great service. Good people. My military children use AAFMAA and now three military grandchildren.
Fantastic customer support
We have used this company for over 20 years for life insurance and absolutely love the customer support.
outstanding service
Fast and reasonable and well explained…
Fast and reasonable and well explained every step of the way.
Great Staff and Great Price
Smooth experience with friendly and knowledgeable representatives and the outcome was a new policy at a great price.