Do NOT USE THEIR SERVICES
Do NOT USE THEIR SERVICES. Book ordered 16 day ago hasn't arrived. There virtually impossible to contact them regarding the issue. The tracking number provided doesn't work/exist? Cheap becomes expensive.
About AbeBooks
Data updated- Website
- www.abebooks.com
- Category
- Hobbies & Crafts
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 102 reviews
- Replies to negative
- 0% (0/89)
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About this business
AbeBooks is your source for Used, New, Rare and Out of print books. Find classic collectibles, rare signed editions, used textbooks, and inexpensive bestsellers from independent booksellers worldwide.
Is AbeBooks legit?
AbeBooks (www.abebooks.com) has a 1.6 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is poor. 79% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Price. Last updated 2026-08-11.
What reviewers say
AI generatedMost reviewers were consistently let down by their negative experience overall. Customers expressed deep frustration over receiving heavily damaged products, incorrect book titles, and unexpected extra fees charged after completing their purchases. People also encountered severe delivery delays, with several orders failing to arrive entirely, lacking proper tracking, or being mistakenly sent to wrong addresses. Some reviewers were happy with finding hard-to-find reference books at very reasonable prices and receiving them quickly in pristine condition without issues. Consumers additionally appreciated surprisingly prompt shipping times and completely flawless items that wonderfully satisfied all their specific personal reading and academic needs.
Auto-generated from all reviews of this business. For reference only.What people say
I noticed if you order 2 books at the…
I noticed if you order 2 books at the same time, one book you wont received it. Its kinda like a scam and costumer support will tell you it was delivered. Yes it is delivered but only got 1 book i ordered. There will be same tracking number for both books. CS will not even gave my refund. Take note it happen to me twice. So dont buy book 2 or more or else it will be wasting time and you cant get refund. They are scam
Great customer service
I did receive the wrong book. However the customer service was excellent. After I informed them, they were very helpful and they gave me a full refund
Website was fantastic with easy to find…
Website was fantastic with easy to find Manga that I couldn't find elsewhere. AbeBooks shipped my purchase promptly without delay and securely.
AbeBooks and World of Books misled me and did not honor my order!
I ordered a book through AbeBooks (seller was World of Books; previously known as SecondSale) and I had a bad experience. Initially, I was going to forget about it, but I have decided that I want to warn other people so they don't use these disreputable companies. My order was accepted, my credit card charged. And while I was waiting for delivery - AbeBooks CANCELLED MY ORDER - with the ONLY explanation that "bookseller accepted order in error". I wrote to AbeBooks asking for a better explanation and they never responded! Now I see the book relisted for sale - 3 TIMES THE PRICE! That is dishonest. I guess the seller decided they had made a mistake on the price. But that's not my problem! AbeBooks AND World of Books (or whatever they are changing their name to these days) should have honored the sale. I will NEVER use AbeBooks again. And I advise that no one else should buy from them. There are other honest booksellers on the Internet.
Ordered a book from Grand Eagle Retail…
Ordered a book from Grand Eagle Retail through Abe Books. This company is a complete fraud. They sell items they do not have, mark it as shipped so they can charge your account, make you wait weeks, and then refund your money when the item never arrives. It is basically a fraudulent company that uses fraudulent practices to get interest free use of customers’ money. I can’t believe it’s legal.
The service works good
The service works good. I received my book. The support Team is doing great job!
Sent the wrong book
Sent the wrong book, and after weeks of trying to get it resolved, I've heard nothing back from either the seller or AbeBooks. I submitted a refund request, emailed multiple times, and even DM'd AbeBooks on Instagram, complete silence across the board. There's no phone support to fall back on either. Still out of money with no book I ordered. Would not recommend.
Terrible company
Terrible company. Ordered a book. Paid for the book. Never received the book. Tried to contact AbeBooks. No response. Tried to contact the actual seller. No response. Total ripoff! Save your money.
Avoid AbeBooks, Missing Orders and No Refund After Months
My experience with AbeBooks has been extremely disappointing, easily the worst I’ve had in years of online shopping. I placed an order for five books on January 26, 2026. The first batch was scheduled for delivery on March 7 and the remaining books on April 1. Unfortunately, the first set never arrived as promised. When I contacted customer service, they acknowledged the issue and assured me a refund would be processed, but to date, I have not received any reimbursement. The second set of books never arrived either. Despite multiple attempts to follow up, my inquiries were effectively ignored, leaving me without both the books and my money. In total, I have lost over USD 100 in these transactions. What is most frustrating is the lack of accountability and responsiveness on the platform. I strongly advise others to exercise caution when using AbeBooks or to never use it. In my case, it resulted in lost money, unmet expectations, and unresolved complaints.
Quite Obscure Items Made Findable
I'm really delighted with the two items I purchased from Abe books. One was a slim volume about a period in the history of the building I live in and the other was a post card that had been sent from that house in the 50s to Berlin. It's not a building of great significance, so I really appreciate that people have made these items available and findable for quite modest payments. Thank you! Tricia
I am very disappointed with Abebooks
I am very disappointed with Abebooks. I placed an order for a book set, a total of 8 books on 4/5/2026, but I received 1 of the 8 books only. I emailed the seller through Abebooks.com, no response. I tried to open the seller's page, the website said there is no such page, this is totally a scam, the seller just closed his account. Then I requested a refund. Abebooks just simply told me they have notified the seller of my request and told me to return the book back to the seller. They forwarded the seller's email address and address to me and made me directly communicate with the seller if I have further questions. However, I emailed the seller directly and asked him to send me the shipping label, still no response. I have paid 16 dollars for getting the books, now I have to pay again to ship the book back to the seller and not even know if it could end up with another trap, the seller can just take the book but refuse to refund. This is so not fair to me. There are no protections for the buyers. Abebooks is doing a terrible job!
Terrible
I ordered a book, via Abebooks but fulfilled by Toscana Books, on January 9, and by March 10 it still hadn’t shipped. After asking for the order to be canceled and a refund issued, they stonewalled and shipped the book anyway on March 26. There is no communication with Abebooks ever, it’s all between the secondary seller, so you have no third-party recourse if you have a problem. Abebooks must just be a clearinghouse website that has no actual employees. Anyway, if you can get books elsewhere, go elsewhere.
No way to Review Deadbeat Sellers
A book seller sent book with wrong author, wrong title, wrong publisher, and wrong ISBN. The book he sent has multiple listings on amazon for $7. The shipping on this book was $4; the return shipping could be more (ABE does not provide return shipping labels like amazon). I emailed the seller saying look, this will cost you at least $4 more to return and you'd be lucking to be able to sell it for $7. Can you just issue a refund and not make me have to wrap it, bring it to the post office, fork over my own money for postage and generally avoid another hour of hassle? No response; and NO WAY TO REVIEW THIS BOOKSELLER WHO CAN'T READ or care to respond to emails.
Paid a 3x premium and was ripped off.
Paid a 3x premium and was ripped off. Received the wrong book that is ironically the same wrong book Amazon sent me twice. Ah, Amazon owns Abebooks, didn't know that did you. Is Amazon fulfilling the orders and you pay a hefty premium price and pay shipping only to be told that you pay shipping on returning their mistake and never get a dollar back? Buyer beware, Stay far far away
Orders cancelled - lack of integrity?
Over the course of this week my wife has had three books by the same author mysteriously cancelled by Abebooks vendors. Once was bad enough, but when the other two cancellations arrived, it makes it all a bit of a joke. I suspect it's because of a spike of interest in the author, and the prices listed were lower than other sellers. Apparently, the vendors were unable to find the different titles and became unresponsive. There doesn't appear to be much integrity there.
Beware, you have to pay for returns even if Not as Described
Ordered a book described as "Very Good" condition. Book was sent in a flimsy plastic bag that offered no protection. Book arrived with tears in the outer cover, holes in the hardback and splits in the spine. Was amazed upon initiating a return that neither AbeBooks or Awesome books (the actual seller) sends out a return postage label. You have to foot the bill for returns even if not as described
If I could give zero stars I would
If I could give zero stars I would. Never received my book and there is zero customer service. I did not purchase the book under an account. If you don't have an account there is literally no way to contact this company. You click "customer support" and it just tells you to log in to your account. no email, no phone, no chatbot. SUPER sketch. Should have checked reviews before buying from them.
Asked for more money after transaction
Found the book, put it in cart, agreed to price and shipping, then paid for it. They came back and asked for more money to ship my order.
I am extremely disappointed and…
I am extremely disappointed and frustrated with my experience. I ordered two specialized books and waited for almost a month, only to have my order canceled unilaterally. AbeBooks did not even bother to ask if I wanted a replacement or if I could wait longer; they simply issued a refund for the books and closed the case. To make matters worse, they REFUSED to refund the shipping costs. This is an absolute scam. They failed to deliver the product, kept me waiting for 30 days, and then kept my money for a service (shipping) they never provided. As a professional who relies on these materials for my work, this lack of integrity is unacceptable. I will never use this platform again and I strongly advise everyone to stay away. They are not a marketplace; they are a trap that keeps your shipping money when their sellers fail to perform.
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