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cannot create an account to leave a review. Bad page. False reviews.
About AfterShip
Data updated- Website
- www.aftership.com
- Category
- Electronics & Technology
- Location
- Singapore
- Status
- Unclaimed
- Last 12 months
- 26 reviews
- Replies to negative
- 0% (0/145)
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About this business
AfterShip is a shipment tracking application and API for eCommerce retailers and buyers. Enter tracking numbers to view the shipment status. Get started for free!
Written by the business, not verified by us.Is AfterShip legit?
AfterShip (www.aftership.com) has a 3.4 out of 5 rating on OK.one, based on 371 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 60% rate it 4 stars or higher while 36% give 1 star; The business has not yet replied to negative reviews; 26 of them were added in the last 12 months. Last updated 2026-10-24.
What people say
Excellent tracking absolutely spot on
Excellent tracking absolutely spot on , I have no worries with this App ,and parcels are,delivered earlier so greatful 🙌 😀
Still not received item which should…
Still not received item which should have been delivered by 17/10. Package sitting in hub - tracking page says Delivery within 1-2 working days which was like a week ago
Worse of Worse
Worse of Worse. I paid for 2 day service. It took 10 days to get here their app kept saying it was in OKC when USPS app said it was in Dallas. Then AfterShip said it was delivered when USPS said it had not arrived at the local PO. On the 11th day it finally showed up. The service js crap. I would never recommend to anyone.
I don't even have a subscription any…
I don't even have a subscription any more and they continue to steal money from my account, do not touch this company they are a bunch of thieves
Very Disheartening
Hi, I don’t usually post reviews, but this experience has gone beyond what I can handle. Please avoid choosing this company for your business. They took my money and refused to give me a full refund. As a beginner, I wanted to try their service to help with my business, but it has been a frustrating learning curve. After the trial ended, they automatically enrolled me in an expensive monthly subscription without my consent. I reached out to cancel and requested a refund, but they ignored my request and continued to charge me. This was my message to them last Aug. On Sat, 31 Aug 2024 11:07:36 GMT visitor299580 wrote: I dont think if im done my free trial im ready for a subscription my store is not yet getting that match sale yet.. how can I learn more and not being oblidge to get subscription plus fee... Oh everytime I asked and reminded my refund. they said I should be awed them more money up this month. Crazy.. I explained to them that I couldn’t afford it, especially since I borrowed the money to cover important bills. Still, they only offered to refund $167 out of the nearly $500 they took from my bank account. It's disheartening because I trusted them, and now I’m left in a tough situation. I hope others can avoid the same experience. I know they probably delete every negative comments. Guess what I been trying to talk to them they just egnore me for sure.. Sad..
I have been waiting for my package for…
I have been waiting for my package for three months. There were two packages in one tracking number. I received one package but you kept the other package and asked for money twice and I paid you $216 but you still didn't send my package.
Merchants Beware - AfterShip Protection is not ready for production
Since starting to use AfterShip Protection across several brands, that generate multi-million annual revenue, we have had nothing but problems. Customers frequently get stuck when attempting to submit a claim and cannot get support from AfterShip, who direct them to us, and we are unable to do anything with the platform. AfterShip’s model is to deduct any refunds from the monthly premium total, however if your refunds exceed the monthly total the only payment option is PayPal, who are notorious for disabling customer accounts or freezing funds. We have now been fighting with AfterShip for over 2 months to receive the several thousand dollars they owe us for a customer claim, and AfterShip’s only option is a wire transfer that they charge $45 each time, and so far have failed twice to successfully send to our bank account. We are removing them, in favor of Route, and strongly suggest that others avoid them at all costs. Their tracking system is basic at best, and cheaper, and more reliable options, exist. One example of how basic their system is - if an order ships in multiple parts, and one part is delivered before a subsequent part is shipped, AfterShip considers the order closed and will not notify the customer of any subsequent shipments.
My parcel was NOT given a notice of delivery until 4 days later...
My parcel was given a notice of deliver 4 days later than the actual said delivery date. The parcel was not in my mailbox. So what's the point of using a sevice that doesn't notify immediately? 50 bucks worth of goods disappeared and now l can not order again as funds do not permit. Am l happy? no.
rubbish.
My delivery driver didn’t give me chance to get to the door. There was no contact details on the website for the driver which I was told there is. When asked for help I had the same template emailed back to me. Useless
Jai was super friendly and really…
Jai was super friendly and really helped me set up the app!
Never heard of them before
Never heard of them before. Ordered some photography equipment and the company used aftership to deliver. I got no tracking number until 3 days after delivery, and on the day of delivery because I wasn’t home the delivery driver just left my parcel in the front garden without my knowing. Not impressed at all and would not use if this is how they work.
Amazing customer support experience!
Had an amazing customer support experience with Aftership. I needed help figuring out how to update a template so certain wording wasn't being sent to my customers. I contacted their support via the chat and the employee (Ankit Pathak) was so helpful. Not only did he help me, but he jumped on a full video/audio chat session and walked me through solving my situation by sharing my screen. He also made some back end tweaks to my account as well. I wish all customer support was this amazing! Thank you!
Rather watch a snail move then wait on this company
The tracking system is not up to date and the delivery is very slow if I find out this company will be my delivery personal I will not but the item .
I don't want aftership
I don't want aftership, mainly because it seems to have made itself my default shipping tracker without so much as a by your leave.
paid package
This company was used to track my package. Their tracking system says the package was delivered. No package was delivered. No proof of handover (photo, signature, or similar) is attached.
Useless
Useless. Do not bother with this company. Poor customer service.
Perfectly Awful Tracking System
As the supposed recipient of a package that is relying on Aftership to provide me with updates, I can tell you that their service is useless. I have a package that's been in transit for a week and I have no idea where it is or why it's taking so long to get here. All it shows is "in transit" and the last time it updated was two days ago. When I finally receive this item, the feedback the shipper receives will reflect this. It looks like I am not alone in my frustration with this.
Are they just incompetent or theives
Waited for my shipment for 3 weeks, the supplier sent a second and that one did not show, 2 orders that just vanished, no scanning updates on either from the day it was sent, the supplier sent a third Via AUSTRALIA POST its amazing what happens when you use a reputable company.. the parcel turns up. Aftership take no responsibility, they answer no questions the only answers I keep getting is "it's the couriers responsibility " but they give no information! I will no long buy from company's that use these thieving couriers
Aftership is an Excellent Service
Aftership is an Excellent Service and provides effective and timely Automated Customer Notices. I highly recommend this premium service to all fashion and cosmetic businesses that need to offer next-level customer service and shipment tracking 24/7. By Australia's First Perfumer® Christopher Hanlon® Sydney • London • Paris • New York
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