AfterShip is a shipment tracking application and API for eCommerce retailers and buyers. Enter tracking numbers to view the shipment status. Get started for free!
Written by the business, not verified by us.AfterShip (www.aftership.com) has a 3.4 out of 5 rating on OK.one, based on 371 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 60% rate it 4 stars or higher while 36% give 1 star; The business has not yet replied to negative reviews; 26 of them were added in the last 12 months. Last updated 2026-10-24.
They can’t help you when the shipment dose not arrive, they keep telling you to contact the carrier over and over again even thou you tell them that this you have already tried they just email the same standard reply, like it is robot you are talkin to. The company I ordered from tried to contact the carrier twice with no result. AfterShip can provide no help no info in my opinion they are a useless step in the process, I can not recommend this company
Spoke to Kumar who was really helpful on a call. Had some issues before with support not being able to figure out my issue. It was ultimately my fault as I'd accidentally created 2 accounts but he figured it out in about an hour whereas I'd been waiting over a week before. I've not fully used the app yet so that's also why I have given 4 but will look to update my review once I have used it more.
Support responded quickly, and gave me the information I wanted
So Helpful and actually answers your questions. Also great rewards along with tips and advice
When I was overwhelmed because I was using it for the first time, I could see the chat in the lower right corner. The staff named Saransh was very patient and professional and quickly solved my problem (thank you again)
very helpful and no risk 30 days free trial of premium features!
This app has made my life way easier by it tracking my packages from one app! And all I had to do was give it the tracking number and the shipping company or if I got the tracking number via email it auto would do it it has really been a huge help!
Scam service.I accidentally added too much tracking information and deleted it without using it, but money is being requested from me and my limits are not reset.
My order from GlowLove(R) has been stuck for a month now. UH396160821YP There is no way for me to contact afteship since there is no translation from Chinese to English, nor German, nor Swedish on any contact form.
Best app, and Jai best customer support
Had a packet that had an attempted delivery while I was not at home. They just mention on their site that It was delivered to their partner's office. Which one is their partner? I am supposed to guess this? How to contact their partner? This would not be a problem if I was able to get a human response from AfterShip. Response to the message I sent is automatic and unhelpful. I am unable to contact them otherwise. No phone number. Chat will not allow me to write anything into the input. Extremely poor customer experience.
I intended to give 0 star! Since 2021, same issues, never resolved: many shipment do not update status or have seriously delayed update;
This company is a robot that will not respond to my inquiries or issue! I received an email my package (cookies, expensive) had arrived. It had NOT! When I 'chatted' with a person, they told me to contact Aftership. When I typed in the tracking, it said "something went wrong!" over and over. No response back around again and again. What is 'Tusk' courier? No way to contact them. Extremely poor automated service!
I ordered a free poster from online raffle over 2 months ago and I am still waiting for my order to be delivered. Every single day, since April 24, 2023, the shipment delivery date keeps going up, as of today, it makes it 16 more days until it is ready to be delivered😡
Parcel reported as delivered but it was not. Chat is the only way to contact them and they're they tell you to contact their partner who was responsible for the parcel but they will not tell you who that was.
Amazing support from the customer team !!very easy to use it!! I start used and I already love it !!!!!
Great service and customer support ♡♡♡
371 reviews matching
17TRACK
Parcels
Yotpo
ShipStation
loopreturns.com
Gorgias
Easyship
TrackingMore