Agoda, a digital travel platform, helps anyone see the world for less with its great value deals on a global network of over 6 million hotels and holiday properties worldwide, plus flights, activities, and more. Agoda.com and the Agoda mobile app are available in 39 languages and supported by 24/7 customer support. Headquartered in Singapore, Agoda is part of Booking Holdings (Nasdaq: BKNG) and employs more than 7,000 staff in 27 markets, dedicated to leveraging best-in-class technology to make travel even easier.
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Is Agoda legit?
Agoda (www.agoda.com) has a 3.0 out of 5 rating on OK.one, based on 968 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 93% of negative reviews; Reviews mostly discuss Price, Customer service, Refund. Last updated 2026-10-24.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently highlight that the booking process is straightforward, allowing them to easily secure competitive prices for their trips. Many people also appreciate the prompt confirmations, wide accommodation choices, and overall convenience of managing their travel plans in one place.
Some reviewers were not happy with customer service, pointing out major difficulties in reaching human representatives when unexpected issues arise. Additionally, travelers expressed deep frustration regarding lengthy delays, unhelpful AI chat systems, and serious complications when trying to obtain refunds. A few consumers also mentioned encountering unexpected website errors, misleading information, and missing accommodation details upon arrival at properties.
Auto-generated from all reviews of this business. For reference only.
I tried the late cancellation due to be admitted to hospital. The property said they didn’t not get the request when I rang and it must be done through Agoda but said there was no reply from the property. This left me in no man’s land. I would have thought there would be some compassion and at least been offered a credit of change of dates. I get that it was late/ The day ahead, I only just got admitted as the payment went through but if I’d made the booking directly with a Kwi based operator I feel I would of got a better response not a cold ai unhelpful response as this is not how people behave in New Zealand. I have found the platform good for multiple bookings when everything goes well but now it feels this is just a money making platform not a service and would consider if I ever used again
Reply from Agoda2026-09-21
Dear Alison Marshall
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
HS
I like Agoda but pricing within seconds whilst booking changes and also the timers stress me out, my anxiety increases and I lost out many times
Reply from Agoda2026-09-21
Thank you for leaving us a review. We're truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. Please email us at [email protected] with the following details so we can locate your booking on our system:
1. Agoda Booking ID
2. Lead guest name
3. Email address
4. Summary of inquiry
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
^Pau
Booking with Agoda is easy they offered a number of accommodation for review in the area I required at various prices and amenitie
The booking process and payment was easy
Duplicate Non-Refundable Booking Due to Payment Error
The issue was resolved! Thank you!
Reply from Agoda2026-09-21
Dear Sofia,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you’ve encountered and regret that your experience did not meet expectations.
We have sent an email to the lead guest using the registered email address to establish a verified support channel. Kindly check your email inbox and respond with any inquiries you may have. Once we receive your reply, we will ensure that you receive the necessary assistance promptly.
For quicker resolution, you can also contact our 24/7 customer service team at https://www.agoda.com/info/contact-agoda.html (Log in to your Agoda account >> select Accommodation or Flights >> click Contact Agoda Customer Service >> Choose Contact Agoda >> Select a booking >> choose your preferred communication channel).
Sincerely,
^RJ
I have made literally hundreds of bookings through agoda. In the vast majority of times, no problems. However, contacting customer service for urgent assistance can be very difficult!
Reply from Agoda2026-09-22
Hi Gregory White,
Thank you for sharing us your feedback and apologies if you were having hard time reaching our support team. To assist you better, please share your booking ID, email address, and concern through our Help Center page.
Here’s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click ""Contact Agoda Customer Service"" or select a topic from the popular options displayed on the page.
• Select ""Contact Agoda"" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
We look forward to assisting you.
^AA
The booking process is simple. The prices are also attractive.
However, it is sometimes useful to be able to communicate directly with the hotel, whereas your messaging service censors certain important words, links, etc.
Complete lack of customer service. Ranom increase and decrease of hotel prices.
Reply from Agoda2026-09-19
Dear Fred,
Thank you for leaving us a review. We're truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. Please email us at [email protected] with the following details so we can locate your booking on our system:
1. Agoda Booking ID
2. Lead guest name
3. Email address
4. Summary of inquiry
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
Moh
Dear Valued Customer,
We apologize for the inconvenience caused. We always strive to provide the best experience for our customers.
Please share your concern through our Help Center page for further assistance, "https://www.agoda.com/info/contact.html".
We look forward to assisting you.
^Lin
Dear Charles Whitworth,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
^YS
Dear KEITH E,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you’ve encountered and regret that your experience did not meet expectations.
We have sent an email to the lead guest using the registered email address to establish a verified support channel. Kindly check your email inbox and respond with any inquiries you may have. Once we receive your reply, we will ensure that you receive the necessary assistance promptly.
For quicker resolution, you can also contact our 24/7 customer service team at https://www.agoda.com/info/contact-agoda.html (Log in to your Agoda account >> select Accommodation or Flights >> click Contact Agoda Customer Service >> Choose Contact Agoda >> Select a booking >> choose your preferred communication channel).
Sincerely,
^YS
Thank you for contacting us,
We have sent email to you already about your booking details, please feel free to check and reply if you have any question about your booking.
Regards,
phop
I tried one of the most popular hotel booking sites which gave a great price until I got to checkout where price advertised wasn't what my credit card was being charged. Using Topcashback tried agoda who had same hotel at a slightly dearer price which was easily offset by cashback which other booking site no longer gives.
Cheap hotel prices which is good but you pay for it in the shocking customer service, they ask you to write a form of complaint then do absolutely nothing about it. Probably call the hotel once and that’s it, out problem was not resolved and they didn’t help in any way, in fact they were very dismissive. Learn from hotels.com how to get some better customer service maybe. You just waste everyone’s time even having customer service.
Reply from Agoda2026-09-17
Hi Rosie Walker,
We apologize for the inconvenience caused. We always strive to provide the best experience for our customers. Please share your booking ID, email address, and concern through our Help Center page, "https://www.agoda.com/info/contact.html". We look forward to assisting you. ^Nillo
