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Travel & Vacation

Agoda

ClaimedCollecting reviews

968 reviews

3.0968 reviews
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About Agoda

Data updated
Website
www.agoda.com
Category
Travel & Vacation
Location
Singapore
Status
Unclaimed
Last 12 months
901 reviews
Replies to negative
93% (357/384)
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www.agoda.com

About this business

Agoda, a digital travel platform, helps anyone see the world for less with its great value deals on a global network of over 6 million hotels and holiday properties worldwide, plus flights, activities, and more. Agoda.com and the Agoda mobile app are available in 39 languages and supported by 24/7 customer support. Headquartered in Singapore, Agoda is part of Booking Holdings (Nasdaq: BKNG) and employs more than 7,000 staff in 27 markets, dedicated to leveraging best-in-class technology to make travel even easier.

Written by the business, not verified by us.

Is Agoda legit?

Agoda (www.agoda.com) has a 3.0 out of 5 rating on OK.one, based on 968 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 93% of negative reviews; Reviews mostly discuss Price, Customer service, Refund. Last updated 2026-10-24.

What reviewers say

AI generated

Most reviewers were somewhat happy with their experience overall. Consumers frequently highlight that the booking process is straightforward, allowing them to easily secure competitive prices for their trips. Many people also appreciate the prompt confirmations, wide accommodation choices, and overall convenience of managing their travel plans in one place. Some reviewers were not happy with customer service, pointing out major difficulties in reaching human representatives when unexpected issues arise. Additionally, travelers expressed deep frustration regarding lengthy delays, unhelpful AI chat systems, and serious complications when trying to obtain refunds. A few consumers also mentioned encountering unexpected website errors, misleading information, and missing accommodation details upon arrival at properties.

Auto-generated from all reviews of this business. For reference only.

What people say

E
EnniThailand · 1 review · Verified · Experienced 2026-09-19 ·

Booking service is good

Booking service is good, cancellation Service is very bad

Reply from Agoda2026-09-27

Hi Enni, Our apologies for the inconvenience caused. Please let us look into your booking issues from the Social Media Team's end. To proceed with the case, please email the case summary and booking ID to [email protected]. Our agent will respond within less than 24 hours. In the email subject, please write the following - [Agoda Booking ID XXXXXXXXX, TrustPilot #1240121] For faster response, you may reach out to our Customer Support Team at www.agoda.com/info/contact.html (phone, email, live chat, messaging). Our Customer Care is available around the clock, please do not hesitate to contact us should you have any further inquiries. Thank you. Regards, Hafiz

B NikravUnited States · 14 reviews · Experienced 2026-08-11 ·

You get what you pay for

Agoda often has the cheapest hotel / flight prices out of any platform which is a big plus. For example. the same hotel would be marked down anywhere from 5-20% from similar booking sites in my experience. But if you have any issues with the booking it can be difficult to fix the issue as you are not making the booking with the company directly, rather through Agoda who acts as a third party. That's a risk I'm willing to take most of the time. Their website and app are also quite buggy, for example I couldn't deposit cash back I had earned for many attempts, and I am still not able to add my phone number to my account, because it shows an error message. Still would recommend Agoda but with some minor tweaks it would earn 5 stars.