Agoda, a digital travel platform, helps anyone see the world for less with its great value deals on a global network of over 6 million hotels and holiday properties worldwide, plus flights, activities, and more. Agoda.com and the Agoda mobile app are available in 39 languages and supported by 24/7 customer support. Headquartered in Singapore, Agoda is part of Booking Holdings (Nasdaq: BKNG) and employs more than 7,000 staff in 27 markets, dedicated to leveraging best-in-class technology to make travel even easier.
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Is Agoda legit?
Agoda (www.agoda.com) has a 3.0 out of 5 rating on OK.one, based on 968 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 93% of negative reviews; Reviews mostly discuss Price, Customer service, Refund. Last updated 2026-10-24.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently highlight that the booking process is straightforward, allowing them to easily secure competitive prices for their trips. Many people also appreciate the prompt confirmations, wide accommodation choices, and overall convenience of managing their travel plans in one place.
Some reviewers were not happy with customer service, pointing out major difficulties in reaching human representatives when unexpected issues arise. Additionally, travelers expressed deep frustration regarding lengthy delays, unhelpful AI chat systems, and serious complications when trying to obtain refunds. A few consumers also mentioned encountering unexpected website errors, misleading information, and missing accommodation details upon arrival at properties.
Auto-generated from all reviews of this business. For reference only.
Good experiences with this agent or website. No hassle.Simply easy and good advice about the locations and easy to cancelled with free cancellations, abd reasonable prices too.
Had no problems whatsoever with Agoda.
Keep doing good job Agoda .
Reply from Agoda2026-10-10
Thank you for sharing your positive experience with us. Your feedback is much appreciated.
We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day!
I am still waiting for my confirmation email I will require this for my visa application
Reply from Agoda2026-10-09
Thank you for the review. We always strive to provide every guest the best experience.
Please email us at [email protected] should you have any concern or require assistance.
I booked a hotel on the Agoda website for €760. On the exact same day, their own mobile app was showing the identical room, dates, and conditions for €565. I applied for their "Best Price Guarantee" and provided clear screenshots with all details visible. Agoda Customer Support (agents Aarav, Saurabh, Syahira) repeatedly rejected my claim using ridiculous, contradictory, and completely false technical excuses just to avoid paying. This is a highly unprofessional and misleading commercial practice. I have already filed official complaints with the National Consumer Protection Authority (ANPC) and econsumer.gov Beware of their fake guarantees!
UPDATE
Thank you for your reply. Please be informed that my case has already been escalated to your highest internal department, the Agoda Customer Satisfaction & Incidents Team (CSAT), and agent Sri has contacted me directly via email. I have already provided all the clear screenshots showing the app/website price difference multiple times over the last 8 days. I am currently waiting for the CSAT team to finalize their official review for my booking.
I expect a professional resolution from them.
The Agoda Customer Satisfaction & Incidents Team (CSAT) intervened and officially approved a full refund of the price difference (€195) back to my card.The funds arrived in my account within 24 hours. While the initial customer support experience was extremely frustrating and unprofessional, the escalation team handled the issue quickly and resolved it properly.
Reply from Agoda2026-10-09
Hi Or,
Our apologies for the inconvenience caused. Please let us look into your booking issues from the Social Media Team's end. To proceed with the case, please email the case summary and booking ID to [email protected]. Our agent will respond within less than 24 hours.
In the email subject, please write the following - [Agoda Booking ID XXXXXXXXX, TrustPilot #1247138]
For faster response, you may reach out to our Customer Support Team at www.agoda.com/info/contact.html (phone, email, live chat, messaging).
Our Customer Care is available around the clock, please do not hesitate to contact us should you have any further inquiries.
Thank you.
Regards,
Hafiz
Website was clear, easy to locate hotel on map and the best price too!
I haven't had my 'exoerience' yet apart from booking online, which was straightforward
Reply from Agoda2026-10-08
Thank you for sharing your positive experience with us. Your feedback is much appreciated.
We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day!
I cannot give my opinion too much because I haven't got much experience with Agoda.
This is on trial for me.
Reply from Agoda2026-10-08
Thank you for sharing your positive experience with us. Your feedback is much appreciated.
We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day!
Agoda has an excellent choice and offers the best free cancellation policy. It could however, upgrade the algorithm to accept and follow the filters that are selected. Often I select all the relevant filters that I would like, yet the website gives me options that are inpplicable.
Reply from Agoda2026-10-07
Thank you for sharing your positive experience with us. Your feedback is much appreciated.
We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day!
Thank you for sharing your positive experience with us. Your feedback is much appreciated.
We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day!
Thank you for sharing your positive experience with us. Your feedback is much appreciated.
We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day!
Good prices and locations.
Paying process could clearer highlight the option between paying in local currency or own currency.
Reply from Agoda2026-10-07
Thank you for the review. We always strive to provide every guest the best experience.
Please email us at [email protected] should you have any concern or require assistance.
Thank you for sharing your positive experience with us. Your feedback is much appreciated.
We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day!
Room was clean and bed was comfy. The only thing I didn't like was when checking in asking if we wanted to upgrade for £30 then being asked if we wanted to book a breakfast for £19 each, did we want to book the restaurant as there might be no room the list seem to go on.
Customer assistance is limited to a bot and does not help in an emergency
Reply from Agoda2026-10-05
Hi Jean-Francois Pinera,
Our apologies for the inconvenience caused. Please let us look into your booking issues from the Social Media Team's end. To proceed with the case, please email the case summary and booking ID to [email protected]. Our agent will respond within less than 24 hours.
In the email subject, please write the following - [Agoda Booking ID XXXXXXXXX, TrustPilot #1244814]
For faster response, you may reach out to our Customer Support Team at www.agoda.com/info/contact.html (phone, email, live chat, messaging).
Our Customer Care is available around the clock, please do not hesitate to contact us should you have any further inquiries.
Thank you.
Regards,
Hafiz
