Agoda, a digital travel platform, helps anyone see the world for less with its great value deals on a global network of over 6 million hotels and holiday properties worldwide, plus flights, activities, and more. Agoda.com and the Agoda mobile app are available in 39 languages and supported by 24/7 customer support. Headquartered in Singapore, Agoda is part of Booking Holdings (Nasdaq: BKNG) and employs more than 7,000 staff in 27 markets, dedicated to leveraging best-in-class technology to make travel even easier.
Written by the business, not verified by us.
Is Agoda legit?
Agoda (www.agoda.com) has a 3.0 out of 5 rating on OK.one, based on 968 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 93% of negative reviews; Reviews mostly discuss Price, Customer service, Refund. Last updated 2026-10-24.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently highlight that the booking process is straightforward, allowing them to easily secure competitive prices for their trips. Many people also appreciate the prompt confirmations, wide accommodation choices, and overall convenience of managing their travel plans in one place.
Some reviewers were not happy with customer service, pointing out major difficulties in reaching human representatives when unexpected issues arise. Additionally, travelers expressed deep frustration regarding lengthy delays, unhelpful AI chat systems, and serious complications when trying to obtain refunds. A few consumers also mentioned encountering unexpected website errors, misleading information, and missing accommodation details upon arrival at properties.
Auto-generated from all reviews of this business. For reference only.
Trying too cancel is a nightmare even the hotel said it woz ok
Reply from Agoda2026-10-21
Hello Ian Lyttleton,
We appreciate your feedback, and we are sorry for this inconvenience regarding the unpleasant booking experience with us.
Our team would like to review on your case so we have established a verified support channel over email for you. Kindly check your inbox/spam folder and please reply to it.
We appreciate your patience. Alternatively, you can reach out to our help center over the apps or website: https://www.agoda.com/info/contact.html
Regards,
AA
Thank you for sharing your positive experience with us. Your feedback is much appreciated.
We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day!
App is user friendly providing a good variety of hotels/accommodation for my chosen area at a good price
Reply from Agoda2026-10-21
Thank you for sharing your positive experience with us. Your feedback is much appreciated.
We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day!
Thank you for sharing your positive experience with us. Your feedback is much appreciated.
We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day!
Thank you for sharing your positive experience with us. Your feedback is much appreciated.
We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day!
Unfortunately my hotel (Banks in Antwerp)has decided to renovate, but only gave me a few weeks notice,part of their email tells me how excited they are to be upgrading, which is no help to me as I've had to rebook a hotel at a higher price
Reply from Agoda2026-10-21
Hello, we sincerely apologize for the issue.
As this channel is unverified for security reasons, we are unable to assist further here. We have already sent an email to the booking owner. Please kindly check your email and reply to our email with your request in detail, and our team will review it for you.
Thank you.
Regards
phop
Easy booking and cancellation services. Wide range of hotels. Good member pricing.
Reply from Agoda2026-10-21
Thank you for sharing your positive experience with us. Your feedback is much appreciated.
We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day!
AGODA IS A USLESS PLATFORM TO BOOK YOUR HOTEL GUYS THEY ARE SCARMER AND WILL TAKE YOUR MONEY PLS RUN AWAY FROM AGODA.COM
Reply from Agoda2026-10-21
Hi there,
We are terribly sorry to if you have poor experience booking with us. We would like to review on this matter. Please share your booking ID, email address, and concern through our Help Center page.
Here’s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click ""Contact Agoda Customer Service"" or select a topic from the popular options displayed on the page.
• Select ""Contact Agoda"" to connect to an agent
We look forward to assisting you!
^AA
Thank you for sharing your positive experience with us. Your feedback is much appreciated.
We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day!
Agoda was a burst of excitement followed by instant disappointment. the prices just aren’t competitive, and the moment you finally find a room you love, the system pulls a dramatic twist: suddenly it’s “not available” at checkout. You’re then pushed toward a more expensive option, turning a simple booking into an explosive mix of frustration and upselling. The platform works, but the experience feels unreliable, overpriced, and theatrically inconvenient.
Reply from Agoda2026-10-21
Hi Jorge,
We appreciate your tine for sharing us your review regarding your booking experience. We sincerely apologize for this inconvenience.
If there's anything we can assist you with, please visit our Help Center: https://www.agoda.com/info/contact.html
• Click ""Contact Agoda Customer Service"" or select a topic from the popular options displayed on the page.
• Select ""Contact Agoda"" to connect to an agent
We look forward to assisting you!
^AA
Easy to use App and prices are usually very competitive.
Reply from Agoda2026-10-21
Thank you for sharing your positive experience with us. Your feedback is much appreciated.
We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day!
Thank you for sharing your positive experience with us. Your feedback is much appreciated.
We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day!
Thank you for sharing your positive experience with us. Your feedback is much appreciated.
We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day!
Thank you for sharing your positive experience with us. Your feedback is much appreciated.
We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day!
Thank you for sharing your positive experience with us. Your feedback is much appreciated.
We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day!
Transaction went well, but the profile is not letting me change the phone number past 4 days . please look into it . something is not letting me do it from your side .
Reply from Agoda2026-10-21
Thank you for the review. We always strive to provide every guest the best experience.
Please email us at [email protected] should you have any concern or require assistance.
Thank you for sharing your positive experience with us. Your feedback is much appreciated.
We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day!
Support here is a joke. There is no sensible way to get in touch with an actual human, to solve urgent issues.
Reply from Agoda2026-10-21
Hi Sting, we apologize for the inconvenience caused. We always strive to provide the best experience for our customers. Please share your booking ID, email address, and concern through private message. You can also visit our Help Center page, "https://www.agoda.com/info/contact.html". We look forward to assisting you. ^SS
Very easy to use and excellent service and appreciate.
Reply from Agoda2026-10-21
Thank you for sharing your positive experience with us. Your feedback is much appreciated.
We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day!
Thank you for sharing your positive experience with us. Your feedback is much appreciated.
We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day!
