Very gd deals
Reply from Agoda2026-10-21
Thank you for sharing your positive experience with us. Your feedback is much appreciated. We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day!
About Agoda
Data updated- Website
- www.agoda.com
- Category
- Travel & Vacation
- Location
- Singapore
- Status
- Unclaimed
- Last 12 months
- 901 reviews
- Replies to negative
- 93% (357/384)
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About this business
Agoda, a digital travel platform, helps anyone see the world for less with its great value deals on a global network of over 6 million hotels and holiday properties worldwide, plus flights, activities, and more. Agoda.com and the Agoda mobile app are available in 39 languages and supported by 24/7 customer support. Headquartered in Singapore, Agoda is part of Booking Holdings (Nasdaq: BKNG) and employs more than 7,000 staff in 27 markets, dedicated to leveraging best-in-class technology to make travel even easier.
Written by the business, not verified by us.Is Agoda legit?
Agoda (www.agoda.com) has a 3.0 out of 5 rating on OK.one, based on 968 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 93% of negative reviews; Reviews mostly discuss Price, Customer service, Refund. Last updated 2026-10-24.
What reviewers say
AI generatedMost reviewers were somewhat happy with their experience overall. Consumers frequently highlight that the booking process is straightforward, allowing them to easily secure competitive prices for their trips. Many people also appreciate the prompt confirmations, wide accommodation choices, and overall convenience of managing their travel plans in one place. Some reviewers were not happy with customer service, pointing out major difficulties in reaching human representatives when unexpected issues arise. Additionally, travelers expressed deep frustration regarding lengthy delays, unhelpful AI chat systems, and serious complications when trying to obtain refunds. A few consumers also mentioned encountering unexpected website errors, misleading information, and missing accommodation details upon arrival at properties.
Auto-generated from all reviews of this business. For reference only.What people say
Avoid them
Avoid them! They didn't pay my hotel I booked with them, so I had a stressful time trying to figure out if I'd actually have a place to stay for 3 days. They kept sending 'Your ticket has been resolved' messages but didn't tell me what was actually done, despite me repeatedly asking. I lost half a day of sightseeing, etc, cause I didn't want to end up kicked out of the hotel cause they hadn't been paid. Agoda just sent an empty 'we apologise for any inconvenience caused' message. Never had this issue with other booking apps. Go with another option. I can see Agoda's reply below. For reference to others I have emailed them multiple times and they did nothing but send an empty apology. They they try to look like they care? Again, avoid them
Reply from Agoda2026-10-21
Hi Will, we apologize for the inconvenience caused. We always strive to provide the best experience for our customers. Please share your booking ID, email address, and concern through private message. You can also visit our Help Center page, "https://www.agoda.com/info/contact.html". We look forward to assisting you. ^SS
Price and policy
Nice!! And convenient
Reply from Agoda2026-10-21
Thank you for sharing your positive experience with us. Your feedback is much appreciated. We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day!
Take care! They will take your money before confirming availability
My money was taken but the hotel had no availability. When an initial request was made to cancel I was charged the full amount as a cancellation fee and needed to request a refund - this is terrible customer service. How can money be taken when no booking is possible! I am waiting for a resolution.
Reply from Agoda2026-10-21
Hi Street Customer, we apologize for the inconvenience caused. We always strive to provide the best experience for our customers. Please share your booking ID, email address, and concern through private message. You can also visit our Help Center page, "https://www.agoda.com/info/contact.html". We look forward to assisting you. ^SS
Utterly useless customer service
Utterly useless customer service. Giving them the heads-up about a property that is scamming guests and they come up with platitudes. Mostly ai generated and failed to read or understand the concern.
Reply from Agoda2026-10-21
Hi DW, we apologize for the inconvenience caused. We always strive to provide the best experience for our customers. Please share your booking ID, email address, and concern through private message. You can also visit our Help Center page, "https://www.agoda.com/info/contact.html". We look forward to assisting you. ^SS
If I could give "0" stars I would
If I could give "0" stars I would. We arranged a hotel stay that was paid up front and our plans had changed. We tried cancelling the stay 3 weeks before the actual date it was booked for. They do not make it easy to contact them. The website request was denied on Sept 29th and directed us to contact the hotel directly. We contacted the hotel and stated the reservation was cancelled on their side but a refund had to be issued by Agoda since they don't receive those funds. Numerous calls to Agoda and they told us they needed an email from the manager of the Hotel to approve the refund. They stated they would call back and never did. We have contacted them again and again with different excuses from Agoda Customer Care team. Still no refund and now its past the date of the booking. These guys are scammers. Don't Trust them. Reservation # 1054402922 Update: 10/23/26 - rec'd email from Agoda; provided info. Pending resolution
Reply from Agoda2026-10-22
Dear DARMVG, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you’ve encountered and regret that your experience did not meet expectations. We have sent an email to the lead guest using the registered email address to establish a verified support channel. Kindly check your email inbox and respond with any inquiries you may have. Once we receive your reply, we will ensure that you receive the necessary assistance promptly. For quicker resolution, you can also contact our 24/7 customer service team at https://www.agoda.com/info/contact-agoda.html (Log in to your Agoda account >> select Accommodation or Flights >> click Contact Agoda Customer Service >> Choose Contact Agoda >> Select a booking >> choose your preferred communication channel). Sincerely, ^YS
Great price and relatively easy to book.
Reply from Agoda2026-10-21
Thank you for sharing your positive experience with us. Your feedback is much appreciated. We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day!
Been with Goda for many years
Been with Goda for many years Love the ease of use of your app and also the prompt and helpful response for the rare problems I encountered. I will stay with Agoda as I am very happy Best wishes, Derek
Reply from Agoda2026-10-21
Thank you for sharing your positive experience with us. Your feedback is much appreciated. We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day!
Just always so easy and fast to use
Reply from Agoda2026-10-21
Thank you for sharing your positive experience with us. Your feedback is much appreciated. We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day!
Customer support was helpful
Great attention to detail and the end result exceeded what I had hoped for. Very pleased.
Reply from Agoda2026-10-21
Thank you for sharing your positive experience with us. Your feedback is much appreciated. We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day!
Excellent customer service
I have used this company a number of times however recently I booked a hotel through this company and when I turned up to the hotel there was problems checking in, I can only say that I was surprised how a go to handled it. They were superb and excellent. They give me a refund and the customer service was outstanding. That’s why I’ve returned to them and will keep Booking through their website, highly recommend thank you.
Reply from Agoda2026-10-21
Thank you for sharing your positive experience with us. Your feedback is much appreciated. We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day!
Clear easy to navigate web site and a…
Clear easy to navigate web site and a very straight forward booking experience. Quick confirmation emails well done agoda.
Reply from Agoda2026-10-21
Thank you for sharing your positive experience with us. Your feedback is much appreciated. We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day!
If i could give a lower review I would
If i could give a lower review I would. Their customer service is the worst. Their site will auto change the dates on your booking. And when you call to have it fixed they dont answer the phone and the contact info they have for their hotels are fraudulent numbers. 100% a scam do not ever book with this company. They will 100% steal your money and refuse to work with you to get your money back or hotel info updated. Again warning stay away from this company and dont let your friends book with them. They will ignore you until atleast after the booking date they changed tour reservation to without your permission and then say you are a no show. Stay away scam 100% scam
Reply from Agoda2026-10-22
Dear Matthew Beale, Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise. Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us: • Visit our Help Center: https://www.agoda.com/info/contact.html • Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page. • Select "Contact Agoda" to connect to an agent You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust. Sincerely, ^YS
Excellent range of accommodations and…
Excellent range of accommodations and fabulous prices
Reply from Agoda2026-10-21
Thank you for sharing your positive experience with us. Your feedback is much appreciated. We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day!
Good :,I do find you Offer the best…
Good :,I do find you Offer the best prices. Thanks for all your help DrZiaudeen Abdul -Cader
Reply from Agoda2026-10-21
Thank you for sharing your positive experience with us. Your feedback is much appreciated. We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day!
If I could give no stars I would
If I could give no stars I would . Sham of a company and impossible to get hold off if you need help . Avoid avoid avoid !
Reply from Agoda2026-10-22
Dear Shane Bartlett, Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise. Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us: • Visit our Help Center: https://www.agoda.com/info/contact.html • Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page. • Select "Contact Agoda" to connect to an agent You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust. Sincerely, ^Ichi
Don't waste ur money on this…they are theives
Don't waste ur money on this website..they took 10k money and didn't sent confirmation of airlines.after 6 hour my flight should be but here I m ..don't know if my ticket is confirmed or not.now I m calling them and they are playing passing the parcel..no one reply properly.. don't book ur ticket from this web ..they r theif. cheaters . Bunch of useless people
Reply from Agoda2026-10-22
Dear priya gupta, Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise. Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us: • Visit our Help Center: https://www.agoda.com/info/contact.html • Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page. • Select "Contact Agoda" to connect to an agent You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust. Sincerely, ^Ichi
BEWARE OF BOOKING THROUGH AGODA
BEWARE OF BOOKING THROUGH AGODA! I will NEVER use them again! I wanted to share my experience with Agoda so hopefully someone else doesn’t make the same mistake. I recently booked a hotel through Agoda because they advertised “FREE CANCELLATION.” What I didn’t realize until afterward was that the free cancellation only applied if you canceled at least SIX DAYS before your stay. While that information was technically in the fine print, I feel like advertising “free cancellation” so prominently is extremely deceiving, especially when you’re booking a last-minute trip! Unfortunately, I accidentally selected the wrong date when booking. I needed Friday instead of Saturday. I immediately tried to correct it, wasn’t asking for a refund, and was more than willing to pay any difference in price. I contacted the hotel directly, and their sales manager even checked with the general manager. Both were willing to accommodate the date change, and the hotel had availability! Here’s where it gets ridiculous. Agoda’s customer service specifically told me to get the hotel’s approval and provide the manager’s name. I did EXACTLY what they asked. They then told me they would contact their booking partner to process the change. Instead, I received multiple denials, spent DAYS going back and forth with their customer service, and was given conflicting explanations. Eventually, they told me their system simply wouldn’t allow them to change the reservation and suggested I work it out directly with the hotel. So why have a customer service department if nobody can actually help?! I completely understand that I made the original booking mistake, and I take responsibility for that. But the lack of flexibility, conflicting information, and complete runaround from Agoda has been beyond frustrating. My advice: BOOK DIRECTLY WITH THE HOTEL! Saving a few dollars through a third-party booking website is absolutely not worth the headache if anything goes wrong. And please read every word of the cancellation policy before booking, because Agoda’s advertised “FREE CANCELLATION” was certainly not what I expected. Never again, Agoda!
Reply from Agoda2026-10-22
Hi Gina Lockwd, Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise. Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us: • Visit our Help Center: https://www.agoda.com/info/contact.html • Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page. • Select "Contact Agoda" to connect to an agent You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust. Sincerely, ZT
Great app to book on and really great…great
Great app to book on and really great prices
Reply from Agoda2026-10-21
Thank you for sharing your positive experience with us. Your feedback is much appreciated. We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day!
excellent services
Reply from Agoda2026-10-21
Thank you for sharing your positive experience with us. Your feedback is much appreciated. We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day!