Agoda, a digital travel platform, helps anyone see the world for less with its great value deals on a global network of over 6 million hotels and holiday properties worldwide, plus flights, activities, and more. Agoda.com and the Agoda mobile app are available in 39 languages and supported by 24/7 customer support. Headquartered in Singapore, Agoda is part of Booking Holdings (Nasdaq: BKNG) and employs more than 7,000 staff in 27 markets, dedicated to leveraging best-in-class technology to make travel even easier.
Written by the business, not verified by us.Agoda (www.agoda.com) has a 3.0 out of 5 rating on OK.one, based on 968 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 93% of negative reviews; Reviews mostly discuss Price, Customer service, Refund. Last updated 2026-10-24.
Most reviewers were somewhat happy with their experience overall. Consumers frequently highlight that the booking process is straightforward, allowing them to easily secure competitive prices for their trips. Many people also appreciate the prompt confirmations, wide accommodation choices, and overall convenience of managing their travel plans in one place. Some reviewers were not happy with customer service, pointing out major difficulties in reaching human representatives when unexpected issues arise. Additionally, travelers expressed deep frustration regarding lengthy delays, unhelpful AI chat systems, and serious complications when trying to obtain refunds. A few consumers also mentioned encountering unexpected website errors, misleading information, and missing accommodation details upon arrival at properties.
Auto-generated from all reviews of this business. For reference only.Price/quality is very important. The reviews. It's just to bad if you stay for a month you don't get any benefits, like a free breakfast.
Thank you for the review. We always strive to provide every guest the best experience. Please email us at [email protected] should you have any concern or require assistance.
Thank you for sharing your positive experience with us. Your feedback is much appreciated. We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day!
Great job! thank you
Thank you for sharing your positive experience with us. Your feedback is much appreciated. We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day!
The booking process was smooth as usual.
Thank you for sharing your positive experience with us. Your feedback is much appreciated. We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day!
Very reliable, and helped me a lot with my vacations in, and out of Germany. Even in my home land The Philippines.
Thank you for sharing your positive experience with us. Your feedback is much appreciated. We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day!
There were no issues to date using this service. Website was clear and helpful to navigate.
Thank you for sharing your positive experience with us. Your feedback is much appreciated. We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day!
Agoda offer range of hotel rooms at a competitive rate. Their website is easy to navigate.
Thank you for sharing your positive experience with us. Your feedback is much appreciated. We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day!
Thank you for sharing your positive experience with us. Your feedback is much appreciated. We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day!
Accidently booked the wrong date. Wouldn't let me change it. Had to book again.
Dear Jamie, Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise. Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us: • Visit our Help Center: https://www.agoda.com/info/contact.html • Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page. • Select "Contact Agoda" to connect to an agent You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust. Sincerely, HS
Great service only ever had one discretion
Thank you for sharing your positive experience with us. Your feedback is much appreciated. We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day!
Good company to work with better than booking dot com
Thank you for sharing your positive experience with us. Your feedback is much appreciated. We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day!
Booked through them, when paying it said a price of £256, so I paid. They took £293.20 out my account, I emailed them asking why this was and that it was wrong. They said they couldn’t investigate this situation, so I got the 37.20 back through an Amex charge back, then when I went to check in, agoda emailed the hotel to cancel my stay, leaving me without a place to stay. Would not recommend at all. I’m not one to write reviews but these have been useless in ever situation and only caused problems,
Hi Liam Hall We apologize for the inconvenience caused. We always strive to provide the best experience for our customers. Unfortunately, we are unable to locate your booking. Please provide us the following information listed below so we can identify your reservation: - Booking ID - Full lead guest name - Email address - Phone number (including country code) You may also reach out to us via our 24/7 customer service at https://www.agoda.com/info/contact-agoda.html (Login to Agoda account >> choose Accommodation or Flights >> click Contact Agoda Customer Service >> Choose Contact Agoda >> Select a booking >> select a channel for communication) Thank you. Regards, Nillo
Fast and professional and polite and easy thank you so much making a booking so simple
Thank you for sharing your positive experience with us. Your feedback is much appreciated. We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day!
I have been using Agoda for years and it never disappointed me especially with their customer hotline service and a lot of savings.
Thank you for sharing your positive experience with us. Your feedback is much appreciated. We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day!
Thank you for sharing your positive experience with us. Your feedback is much appreciated. We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day!
Warning!!! A ruthless and dishonest company that will literally rob you. You'll be a victim between Agoda.com and the hotel. Agoda.com and the hotel will rob your payment for full booking if you refuse to check-in, because Agoda.com did not disclose before you make the "TOTAL" payment for a booking, that the hotel will only allow you to check-in after you pay ADDITIONAL hundreds of dollars at check-in, for additional fees called resort fees that were never disclosed by Agoda.com. If you refuse, they'll rob you of the total amount that you paid for the reservation, even if you did not check-in. The hotel puts the blame on Agoda.com and Agoda.com puts the blame on the hotel for not disclosing the additional fees to them. Who pays for it? Who becomes the victim? The innocent person who trusted that the reservation was PAID IN FULL TO AGODA.COM AS SHOWN ON THEIR RECEIPT. They're literally robbing innocent victims. And after they rob you, they refuse to take calls and chat about the issue.
Dear Queufreecel Freeman Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise. Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us: • Visit our Help Center: https://www.agoda.com/info/contact.html • Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page. • Select "Contact Agoda" to connect to an agent You can also contact us through our WhatsApp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust. Sincerely, HS
Thank you for sharing your positive experience with us. Your feedback is much appreciated. We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day!
Extremely disappointing and unprofessional service from Agoda. I booked accommodation for 5 adults and 6 children, but my confirmation incorrectly listed only 6 adults. Despite providing screenshots and following up repeatedly, Agoda failed to resolve the issue or offer meaningful assistance, leaving me with significant additional costs. Instead of taking responsibility, Agoda blamed its booking partner. After several attempts to seek help, I received neither a proper resolution nor an adequate response. I strongly advise others to avoid Agoda due to its lack of accountability and customer support.
Dear Mo Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise. Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us: • Visit our Help Center: https://www.agoda.com/info/contact.html • Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page. • Select "Contact Agoda" to connect to an agent You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust. Sincerely, HS
Great website for hotel booking and reasonably good rates as well.
Thank you for sharing your positive experience with us. Your feedback is much appreciated. We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day!
Horrible experience. Booked the property Farmville kodaikanal via Agoda. Horrible place and we spoke to the owner and he agreed to refund. However Agoda didnt comply even after following up for several days. Avoid booking via Agoda and save your money
Hi AUTHENTIC REVIEWS We apologize for the inconvenience caused. We always strive to provide the best experience for our customers. Unfortunately, we are unable to locate your booking. Please provide us the following information listed below so we can identify your reservation: - Booking ID - Full lead guest name - Email address - Phone number (including country code) You may also reach out to us via our 24/7 customer service at https://www.agoda.com/info/contact-agoda.html (Login to Agoda account >> choose Accommodation or Flights >> click Contact Agoda Customer Service >> Choose Contact Agoda >> Select a booking >> select a channel for communication) Thank you. Regards, Nillo
968 reviews matching
