AirAdvisor

Dear Blessing, Thank you for your feedback. We understand how frustrating it is to wait for the resolution of a claim, and we appreciate your patience. After reviewing your file, we can confirm that your claim was received and successfully submitted to the airline on **14.11.2024**. From that point, we actively followed up with the airline and worked to obtain a response and payment on your behalf. Unfortunately, as the airline did not settle your claim within the allocated period, we proceeded with the next step in the process. On **13.01.2025**, your case was assigned to our legal partners, and legal action was initiated. Once a claim enters the legal stage, the timeline is no longer solely within our control, as it depends on the airline's response, court procedures, and the applicable legal process in the relevant jurisdiction. Please be assured that your claim has not been forgotten or abandoned. It remains active, and our legal partners continue to work on your behalf to pursue the compensation you may be entitled to. While we understand that the waiting time is disappointing, legal proceedings can sometimes take longer than expected, especially when airlines contest claims or delay their responses. As soon as we receive any update or there is any progress in your case, we will contact you without delay. Thank you for your understanding and for trusting AirAdvisor to represent your claim. Warm regards, The AirAdvisor Team

Dear GIORGI ROCHIKASHVILI, Thanks so much for your wonderful review! 😊 It truly means a lot to us to hear that we exceeded your expectations. We're delighted that you found our communication clear, our team professional, and the entire process smooth and efficient. Receiving your compensation within just one week is fantastic news! We're especially grateful to know that our support helped during what was undoubtedly a stressful and worrying experience. Thank you for your trust, your kind recommendation, and your thoughtful words. They motivate our team to continue helping passengers protect their rights. We wish you many safe, smooth, and enjoyable journeys ahead! ✈️💙 Warm regards, The AirAdvisor Team

Dear Roland Aigbe, Thank you for your kind words! 😊 We're delighted to hear that you had a great experience with our customer care team. Providing professional and reliable support is our top priority, and your feedback means a lot to us. Thank you for choosing AirAdvisor, and we wish you many smooth and enjoyable travels ahead! ✈️💙 Warm regards, The AirAdvisor Team

Dear Lisa du Toit, Thank you so much for your wonderful feedback! We’re delighted to hear that we could help where dealing with the airline directly had been so challenging. It's great to know the claim was resolved successfully and that you received your payment promptly. We truly appreciate your trust and kind words, and we'll be here if you ever need our assistance again. Wishing you smooth and stress-free travels! ✈️😊💙 Warm regards, The AirAdvisor Team

Dear A I, We are sorry to hear about your experience and understand your concerns. We would appreciate it if you could contact our support team with more details about your claim, such as your claim number or the email address used to submit it. This will allow us to investigate your case thoroughly and clarify what happened. AirAdvisor provides its services under the No-Win-No-Fee rule. This means you do not need to pay anything upfront for our services. If we successfully collect compensation from the airline on your behalf, we transfer the compensation to you after deducting the agreed commission. We do not keep compensation without a valid reason, and we are committed to maintaining a transparent process throughout every claim. If you believe the airline has already paid your compensation but you have not received it, we would like to review the details of your case as soon as possible. Our team will be happy to investigate and provide you with a clear explanation. We value every client and are committed to resolving any concerns promptly. Warm regards, The AirAdvisor Team

Dear JOHN MARTINS, Thank you very much for your wonderful feedback! 😊 We are delighted to hear that your claim was resolved even faster than you expected. Providing an efficient, smooth, and hassle-free claims process is exactly what our team strives for every day. ✈️ Your kind words and recognition mean a great deal to us. We will be sure to share your compliments with our team, who work hard to achieve the best possible results for our customers. 🙌 Thank you for trusting AirAdvisor with your claim. We truly appreciate your support and wish you many pleasant, smooth, and delay-free journeys in the future! 🌍 Warm regards, The AirAdvisor Team

Dear Alexandros Ekizidis, Thank you so much for your kind recommendation 😊✈️ We’re really glad to hear that you found the process easy and trustworthy when dealing with airline-related issues. Your support means a lot to us 🙌 If you ever need help again in the future, we’ll be here for you 💙 Warm regards, The AirAdvisor Team

Dear Sam, Thank you for taking the time to share your detailed feedback. We are sorry to hear that your experience did not meet your expectations. We understand your concerns regarding both the outcome of your claim and the information requested during the application process. Regarding the documentation requirements, please note that identity verification procedures are in place to protect our customers and ensure compliance with legal, regulatory, and anti-fraud requirements. As we often act on behalf of passengers in communications with airlines and, where necessary, legal representatives, we must be able to verify the identity of the claimant and confirm their authorization for us to act on their behalf. This is why certain documents may be requested during the claims process. We would also like to reassure you that all personal data submitted to AirAdvisor is handled in accordance with applicable data protection laws and security standards. The information provided by our customers is used solely for the purpose of processing claims and is protected through strict privacy and security measures. We do not collect personal information beyond what is necessary to verify a claim and pursue it effectively on a customer's behalf. With respect to the outcome of your claim, our assessment was based on the information available and the applicable legal framework. Bird strikes are generally considered extraordinary circumstances under Regulation (EC) No. 261/2004 and are typically outside the airline's control. While we understand your argument regarding aircraft rotation and operational contingency planning, each case must be evaluated according to the available evidence and the likelihood of success based on current legal practice. Please be assured that claims are not dismissed without review. Our team evaluates the facts of each case before determining whether there are sufficient grounds to proceed. In situations where the prospects of success are very limited, we may decide not to pursue the claim further, as doing so could create unrealistic expectations for our customers. It is also important to note that AirAdvisor operates under a "No-Win-No-Fee" policy. This means that customers do not pay anything upfront, and we only receive a fee if compensation is successfully recovered from the airline. In cases where a claim is unsuccessful, customers are not charged for our services. Therefore, we have every incentive to pursue valid claims whenever there is a reasonable prospect of success. We appreciate that you may disagree with our assessment, and we understand your frustration. However, the decision was made based on our professional evaluation of the case and the applicable regulations rather than a lack of willingness to assist. Thank you again for sharing your perspective. Feedback such as yours helps us continue improving our processes, communication, and customer experience. Warm regards, The AirAdvisor Team

Dear Krystle Cantu, Thank you for your feedback. We are sorry to hear that you are dissatisfied with your experience and understand your frustration regarding the length of the process. However, we would like to clarify that we have not yet received one of the key documents required to proceed with your baggage claim: the Property Irregularity Report (PIR). This document is essential for verifying and pursuing claims related to delayed, lost, or mishandled baggage. Without it, neither we nor the airline can properly assess the claim. Please note that requests for additional documentation are not intended to delay the process. They are necessary to ensure that the claim meets the airline's requirements and has the best possible chance of success. Unfortunately, if mandatory documents are missing, we are unable to move the case forward. As soon as the required Property Irregularity Report is provided, we will be able to continue processing your claim and pursue it with the airline. We appreciate your cooperation and remain available to assist you with any questions regarding the required documentation. Warm regards, The AirAdvisor Team

Dear Serena Barnes, Thank you for your feedback! 😊 We appreciate you taking the time to share your experience. We're pleased that our team was able to assist you and provide the information you needed. Clear communication and helpful support are very important to us, and we're glad that we could contribute positively to your experience. ✈️ Your comments are greatly appreciated, and we thank you for giving us the opportunity to help. We wish you all the best and many smooth travels in the future. 🌍 Warm regards, The AirAdvisor Team

Dear Octavian Tarca, Thank you for your feedback. We completely understand your frustration regarding the length of time your claim has been taking. When a claim remains unresolved for an extended period, it is natural to feel concerned that no progress is being made, and we sincerely apologize for the inconvenience caused by the delay. We would like to assure you that your claim remains active and is still being pursued. One of the main reasons for the extended timeline is that, during the handling of your case, we had to change the lawyer responsible for the proceedings. Unfortunately, this is not a simple administrative change. The new legal representative had to thoroughly review the entire case file, analyze the available documentation, familiarize themselves with the history of communication with the airline, and continue the legal process in accordance with the applicable procedures. This transition inevitably required additional time and temporarily slowed down the progress of the claim. In addition, legal proceedings often involve factors that are outside our direct control, including response times from airlines, court schedules, procedural requirements, and the workload of the parties involved. While we always strive to move cases forward as efficiently as possible, these external factors can sometimes result in longer processing times than initially expected. Please rest assured that changing the lawyer was done to ensure that your claim continues to receive proper legal representation and the best possible chance of a successful outcome. The case has not been closed, abandoned, or placed on hold. Our legal partners continue to work on your behalf and pursue the compensation you may be entitled to receive. We fully understand that the waiting period has been lengthy, and we sincerely appreciate the patience you have shown since opening your claim in July 2023. We value your trust and remain committed to assisting you until the matter reaches a conclusion. As soon as we receive any significant update or progress from the legal team, we will contact you immediately and keep you informed of the next steps. Thank you again for your patience and understanding. Warm regards, The AirAdvisor Team

Dear Fernanda Silva, Thank you for your feedback! 😊 We are delighted that you chose AirAdvisor based on a colleague's recommendation and that your first experience with our service has been a positive one. ✈️ We appreciate your comments regarding the document upload process. Feedback like yours is very valuable, and we will pass it on to our team as we continuously work to improve the user experience and make the process even more convenient for our customers. We are glad that, despite this difficulty, you found the service overall to be very good. Our team will do its best to assist you with your compensation claim and keep you informed throughout the process. 🤝 Thank you for your trust, and we look forward to helping you achieve a successful outcome with your claim. 🌟 Warm regards, The AirAdvisor Team

Dear Paula Pop, Thank you for your feedback! 😊 We’re glad to hear that everything was handled smoothly and that the issue was resolved without any stress on your side. ✈️ If you ever need assistance again in the future, we’ll be happy to help. 👍 Warm regards, The AirAdvisor Team

Dear Hunter, Thank you for taking the time to share your feedback. We are sorry that the outcome of your claim left you dissatisfied. We would like to clarify that the decision was not based on a misunderstanding of your itinerary or a failure to recognize that your journey originated in Zürich, Switzerland. International regulations do exist for passengers departing from Europe. However, after reviewing your case under the applicable legal framework, including the agreement between Switzerland and the European Union, we determined that flight AA201 does not qualify for compensation under Regulation (EC) No. 261/2004. While Switzerland participates in many aspects of the European aviation framework, the treaty between Switzerland and the EU does not recognize delays as compensable under EC261 in the circumstances applicable to your case. We understand that this conclusion may seem inconsistent with your understanding of the regulation, especially given that the journey originated in Switzerland. However, eligibility for compensation depends not only on the departure location but also on the specific legal provisions applicable to the route, carrier, and nature of the disruption. Please be assured that your claim was reviewed before a final decision was made. The outcome was based on our interpretation of the applicable legislation and current legal practice rather than the geographic origin of the flight alone. We regret any confusion caused by the explanations provided during our correspondence and apologize if any of our communications were unclear. Our intention is always to provide accurate information and a transparent assessment of each case. As AirAdvisor operates under a "No-Win-No-Fee" policy, we only receive compensation for our work when a claim is successful. Therefore, we have no interest in rejecting potentially valid claims and always strive to pursue cases where there is a reasonable legal basis for success. Thank you again for your feedback. We appreciate the opportunity to explain our position and wish you all the best in your future travels. Warm regards, The AirAdvisor Team

Dear Claudia Cocconi, Thanks for your feedback 😊 We’re glad to hear that the process was easy and quick for you to complete 👍 Your claim is still being processed, and we are working to ensure everything continues to go smoothly. You will receive an update as soon as there are any developments regarding your compensation 💼✈️ Warm regards, The AirAdvisor Team

Dear Ahmed Abdalla, Thank you for your feedback 😊 We’re glad to hear you’re satisfied with our service 👍 Warm regards, The AirAdvisor Team

Dear Alessandro Ferri, Thank you very much for your wonderful feedback! 😊 We are delighted to hear that you found the process easy and straightforward. Our goal is to make claiming compensation as simple and stress-free as possible, while handling the complexities on behalf of our clients. ✈️ It is especially rewarding to know that our communication met your expectations and that our team was able to answer your questions promptly throughout the process. Keeping our customers informed every step of the way is something we take great pride in. 💙 While the timing of each case depends largely on the airline's response, we are pleased that we were able to help you secure your refund successfully. Your satisfaction means a lot to us. 🙏 Thank you for choosing AirAdvisor and for taking the time to share your experience. We truly appreciate your recommendation and wish you many smooth and enjoyable journeys in the future! 🌍 Warm regards, The AirAdvisor Team

Dear Ebrahim Sidat, Thank you very much for your kind feedback! 😊 We are happy to hear that you find our service easy to use, quick, and simple. ✈️ It is also great to know that you feel supported and that our team is willing to go the extra mile for our clients — this is exactly what we aim for. 🙌 We truly appreciate your trust in AirAdvisor and thank you for taking the time to share your experience! 💙 Warm regards, The AirAdvisor Team

Dear Kelly, Thank you very much for your wonderful feedback! 😊 We are delighted to hear that you found our team efficient, knowledgeable, and experienced with the claim procedures. ✈️ Supporting and advocating for travelers is exactly what we strive to do every day, so your kind words truly mean a lot to us. 🙌 Thank you for your trust in AirAdvisor and for taking the time to share your experience! 💙 Warm regards, The AirAdvisor Team

Dear TD, Thank you very much for your wonderful feedback! 😊 We are delighted to hear that you were pleased with our service and that the information on our website helped you better understand your passenger rights after your denied boarding experience. ✈️ It is great to know that you found the forms easy to use and that our updates throughout the process helped keep you informed at every stage. We always aim to make the claim process as simple, transparent, and stress-free as possible for our clients. We are also happy that the refund arrived quicker than you expected. 🙌 Thank you again for choosing AirAdvisor and for taking the time to share your experience. We truly appreciate your trust and support! 💙 Warm regards, The AirAdvisor Team